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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item
Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

  • Share any restrictions or
    special circumstances

  • Ensure that all items will
    fit through access points

  • Ensure pathways
    are clear

  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Woodland Tree in Burlap Ball is rated 4.0 out of 5 by 27.
Rated 5 out of 5 by from I love this tree! I bought this after Christmas last year so just set it up for the first time. Easy to set up. Easy to fluff. Looks like a beautiful natural tree. The branches are easy to bend and reposition for odd size ornaments. It all went up easily and looks beautiful. One complaint: I would like to add the same tree in an 8 foot height. Ballards only offers 6 feet.
Date published: 2022-11-25
Rated 5 out of 5 by from Love this tree! Lovely tree, easy to put together. I purchased it after Christmas to decorate with Mardi Gras ornaments. Very sturdy with pre-strung lights
Date published: 2022-02-15
Rated 5 out of 5 by from Christmas tree Love this tree!! Great quality, perfect size and timely shipment!!!
Date published: 2022-01-10
Rated 5 out of 5 by from Fits easily into a planter that hides the ball Comes in three sections and so I'll be able to carry it and store it in my basement- I'm in my 80's so that large tree had to go. Quick and easy to decorate and lots of lively lights. I put it in front of a mirror to magnify the effect.
Date published: 2021-12-23
Rated 5 out of 5 by from Beautiful tree Beautiful tree! Just a little on the heavy side for the 'ball' container. It is a little crooked but too much trouble to send back
Date published: 2021-12-22
Rated 5 out of 5 by from 2 Years Old & Looking Great I love this tree! It's wonderfully narrow for my mid-century sized family room. It's now been two years and looks great. It has always felt strong and sturdy. I swore I would never own a fake tree, but no needles, strong branches and pre-lit...I'm sold! I would buy this tree again.
Date published: 2021-12-08
Rated 5 out of 5 by from Beautiful tree I don't have a lot of room in my living room so I was looking for a pretty slim and a little taller tree and I found it!!!! This tree looks beautiful has lots of lights and steady base!!!! Would buy it again :)
Date published: 2021-12-02
Rated 5 out of 5 by from My Favorite Tree! I bought this tree after Christmas last year , so I just put it up this year. It was packed extremely well. The shape is exquisitely sweet with lush, full foliage throughout the middle of the tree. Yes, the base is styrofoam wrapped in burlap, and if misshaped, can cause the tree to lean. That can be easily fixed by placing the tree in a pot or bucket. However, with the great packaging provided by Ballard Design, the chances of damaging that base are slim. My tree arrived in perfect condition and I did not even know it until this year when I unpacked it! Maybe I shouldn’t brag on this tree so much because I want to order another one and I don’t want them to be all sold out!I have seven different trees placed throughout my house this year, and this is my overall favorite one!
Date published: 2020-12-18
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Product:HT306-Woodland Tree in Burlap Ball