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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $10/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Woodland Tree in Burlap Ball is rated 3.6 out of 5 by 34.
Rated 5 out of 5 by from Love that tree Perfect for small spaces,bought on sale and I hope it lasts for years
Date published: 2016-12-04
Rated 5 out of 5 by from A great tree for small spaces There were some negative reviews so I knew I was taking a risk ordering this product. Because the tree looked exactly like what I wanted and was the right size and scale, I took a chance. My tree arrived today and it is perfect. It looks even better than the pictures. It arrived very quickly. Buyers should know that the branches are a combination of extruded plastic and regular papery PVC needles. The overall effect is exactly as pictured. I am pleased with my purchase.
Date published: 2016-12-01
Rated 5 out of 5 by from Beautiful tree for a small spot This is my first faux tree purchase but I am very happy with it. It came together easily and brings warmth and a festive feeling to the corner of a smaller room.
Date published: 2016-12-01
Rated 5 out of 5 by from So Versatile... Each Year Try Something New! This tree packs a lot of punch! Its shape is perfect, so even minimal decorations will look terrific. OR... there is enough room between branches to load the tree with your favorite ornaments. This year, I am decorating with all vintage balls... but you could use any type of ornament to create just the mood you want. This is a great size for any room and will become a classic that folks will enjoy seeing. Consider this tree... it is a smart investment!
Date published: 2015-11-09
Rated 5 out of 5 by from perfect size! I ordered two of these for my dining room to showcase collectible ornaments - and they are perfect. I put them on wooden plant stands to increase height - the burlap base worked well for this. As always, I am more than happy with Ballard's quality.
Date published: 2015-11-08
Rated 5 out of 5 by from Just what I wanted! This sweet little tree is just as it appears in the photos. It was a snap to assemble (just 2 pieces plus a nice heavy base). I wanted a nice quality (yet affordable) pre-lit slim tree that wasn't too short & this is perfect. I also wanted the option of not having to add ornaments & a tree skirt, for a more natural modern look. The versatile size will allow me to place the tree in different locations & makes it easy to store in a hall closet. This tree is just what I wanted & I was happy to get it on sale with free shipping. Thanks Ballard!
Date published: 2014-12-03
Rated 4 out of 5 by from Great little tree! I love this tree. I bought it 2 yrs ago and I had initially purchased it for my finished basement.This year I used it upstairs as an extra tree and had it in a corner in my family room- no decorations other than a red cardinal on one branch. It’s just so versatile. It’s a great size, I love the lights on it. Only complaint is it needs a better on/off switch and would be perfect if it had a built in timer.
Date published: 2019-01-31
Rated 4 out of 5 by from Prefect size and style! I was looking for a smaller diameter tree that would fit nicely into the corner of the room, this tree worked perfectly. I added a little height by placing it on a sturdy wooden box. It was easy to set up but as others admitted the trunk is a bit crooked but natural trees are too, not an issue. I love the natural shape and branch style, ample places to hang ornaments.
Date published: 2017-01-27
Rated 4 out of 5 by from I ordered one, loved it so much ordered 2 more. Easy to set up for the most part I did have am issue with one of the trees. Lighting was very tangled up and it took me a long time to untangle so that I could connect the lighting on each section. After all that the very top section still did not light up so I had to add a string of lights manually.
Date published: 2016-12-31
Rated 4 out of 5 by from slender tree Many bright lights, realistic branches, easy to set up and requires a small space. I like it.
Date published: 2016-12-30
Rated 4 out of 5 by from Woodland Tree in Burlap Ball I bought two of these. I love them. Only thing that would be a plus is if there was a toggle on/off switch on the cord.
Date published: 2016-12-27
Rated 4 out of 5 by from overall good I love the size and style of this tree however the one I received is quite tilted to one side and I don't see a way to fix that. I don't want to pack it up to return it as that would be a hassle but it is bothersome that it is so slanted to one side. Everything else is great. Looks good with or without ornaments.
Date published: 2016-12-09
Rated 4 out of 5 by from Good but not perfect Tree stem shows too much steel. Does not sit completely as shown on picture. But I've made it work and decorated it looks quite lovely.
Date published: 2016-12-08
Rated 4 out of 5 by from It's big I guess I thought it was shorter. It's tall. In a good way, but it's tall. That cute little burlap sack kind of makes it look stumpy. It is not.
Date published: 2016-12-05
Rated 4 out of 5 by from Beautiful tree but slightly slanted! I love the size and shape and appearance but my tree is crooked in the trunk section and a little off balance on bottom. I will need to secure this. Pricey for insecurity!!
Date published: 2016-11-13
Rated 2 out of 5 by from Not a Great Design We have had this tree for two years and it disappointed from the very beginning. Like all of the previous reviews, it is not a very stable design and we have had to anchor it from all sides to make sure it does not fall over. This, our second year, the top lights do not light up when plugged in, the individual lights are difficult to replace, if you can find replacements. This is not an inexpensive tree and I cannot recommend it, based upon our experience.
Date published: 2018-11-26
Rated 2 out of 5 by from Product Not as Shown - Poorly Designed Very disappointed in the poor way the lighting is attached to the branches. Instead of winding the lights toward the trunk, the lights are strung from branch-to-branch near the tips of the branches. This exposes all of the wiring, and looks just awful. I'm trying to re-wrap myself, to make this look right. I have several other, cheaper, pre-lit trees, all of which have the lights wound around the branches and not across them. Otherwise - this is a very sturdy tree, and I'll be keeping it.
Date published: 2016-12-11
Rated 2 out of 5 by from Great Little Tree - BUT Sadly, we were not able to use this tree because we could not get the top half to light. We tried changing fuses, etc. The size and shape were perfect for our needs. It also tilted to one side, but we never got far enough in the process to have to fix it. It was returned.
Date published: 2016-11-20
Rated 1 out of 5 by from Unacceptable Quality Before purchasing this product I read the reviews and decided that the positive outweighed the negative. However, upon opening the box, I was dismayed to see that the outer half of the needles and branches were made of cheap plastic. The needles and branches felt greasy to the touch and had an unnatural waxy sheen. Oddly, the inner half of the branches (closest to the trunk) looked ok and had a more natural appearance. I was very disappointed and shocked by the poor quality of this tree. It was exceptionally unattractive and not what I expect of Ballard Designs.
Date published: 2017-01-16
Rated 1 out of 5 by from Not as expected This product was returned. I feel it was poorly made. The top half lights did not come on. Instructions were minimal. There were way too many wires that your hand got caughpt on them in spreading the branches. On the plus side the size was just what I wanted which is the one reason I ordered the tree. Very disappointed.
Date published: 2017-01-09
Rated 1 out of 5 by from This product was totally unacceptable How appropriate, the picture you chose to identify the product I purchased is leaning also. The first tree was totally unacceptable and was returned and I ordered a replacement which I had to pay for and the original charge was credited to account. The second tree arrived in time for Christmas, barely, and was somewhat the same but not as bad as the firtst. I was able to to put shims under it to make it somewhat presentable. I realize you did not manufacture the product but did list it in your catalog. I will not purchase from Ballard Designs again.
Date published: 2017-01-05
Rated 1 out of 5 by from The Worst This is the worst tree I have ever had. First of all, it is tilted. One of the branches is unattached without a way to reattach it. It is wobbly. I do not like it at all. Will be disposing of it after Xmas and purchasing another next year. So disappointed.
Date published: 2016-12-20
Rated 1 out of 5 by from Some of the branches had no light are maybe one light I was very disappointed in the tree for the amount it costs!! You ask for pictures but I am out town and had the tree already decorated
Date published: 2016-12-12
Rated 1 out of 5 by from Not Ballard quality at all The base arrived extremely crooked. NO WAY can the tree be made to stand much less to stand straight! It was made that way in China and the metal connection can not be straighten..It is inserted in the base and can not be corredted. I am so disappointed. It will be returned. Another reviewer said that last year but I was hoping to have better luck. THAT didn't happen.
Date published: 2016-11-04
Rated 1 out of 5 by from Very disappointing Tree was not close to being straight and was very unstable. Definitely not a quality product and sadly will be returned.
Date published: 2015-11-17
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Product:HT002-Woodland Tree in Burlap Ball