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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.

Express Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.


*Items available for Ship to Store service will have a "Ship to Store" option near the Add to Cart button on the product page.
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Woodland Tree in Burlap Ball is rated 3.4 out of 5 by 27.
Rated 5 out of 5 by from Perfect for small space I bought this tree 2 years ago for my son’s condo on the intracoastal. It’s a small one bedroom, so I wanted something tall but not very wide. It comes with lights and looks beautiful just as is. This year I bought some beach things to just stick in to add color. It looks great!! Great quality. Just need to pull apart branches and twist into place for full look. Perfect for any space. Love it!
Date published: 2017-12-26
Rated 5 out of 5 by from Love it! For those indicating that they could not get the top of the tree to light, my advice is don't give up too quickly. Admittedly, it took me a minute (or possibly 20) to figure out how the base tree lights connected, and lit, the top of the tree. I wish I had a step by step for you, but it was more of a trial and error process. Yes, this could be simpler than it is, however, once lit, this tree is rustic and beautiful with even the simplest ornaments. I will back up this testament by admitting that I now own 3 of these trees.
Date published: 2017-12-23
Rated 5 out of 5 by from I adore this tree. This tree was exactly what I was looking for. Great for a small room. Lots of lights. Does not look faux or perfect which is the tell tell sign of a faux tree. The branches are easy to change to fit your decorations. So pleased with my purchase.
Date published: 2017-12-21
Rated 5 out of 5 by from Love the tree Perfect size, nice shape, easy to assemble, and looks so real.
Date published: 2016-12-23
Rated 5 out of 5 by from Love that tree Perfect for small spaces,bought on sale and I hope it lasts for years
Date published: 2016-12-04
Rated 5 out of 5 by from A great tree for small spaces There were some negative reviews so I knew I was taking a risk ordering this product. Because the tree looked exactly like what I wanted and was the right size and scale, I took a chance. My tree arrived today and it is perfect. It looks even better than the pictures. It arrived very quickly. Buyers should know that the branches are a combination of extruded plastic and regular papery PVC needles. The overall effect is exactly as pictured. I am pleased with my purchase.
Date published: 2016-12-01
Rated 5 out of 5 by from Beautiful tree for a small spot This is my first faux tree purchase but I am very happy with it. It came together easily and brings warmth and a festive feeling to the corner of a smaller room.
Date published: 2016-12-01
Rated 5 out of 5 by from So Versatile... Each Year Try Something New! This tree packs a lot of punch! Its shape is perfect, so even minimal decorations will look terrific. OR... there is enough room between branches to load the tree with your favorite ornaments. This year, I am decorating with all vintage balls... but you could use any type of ornament to create just the mood you want. This is a great size for any room and will become a classic that folks will enjoy seeing. Consider this tree... it is a smart investment!
Date published: 2015-11-09
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