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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.
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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
Rated 3 out of
5 by
Lyndesign from
Not perfect but love the design.I ordered this wooden tree last November and received it mid March. I absolutely love the design but with most reviews it has issues of the separate pieces not connecting properly thus leaving it crooked. We were able to modify it somewhat but it still isn’t perfectly straight.
I painted it gold to fit in with my decor and using it for Easter.
Date published: 2022-04-08
Rated 3 out of
5 by
SAF13 from
Wooden Ornament TreeAlthough I didn't need the instructions to put together, the images on the paper were incorrect. Once assembled, the tree isn't completely straight.
Date published: 2022-02-10
Rated 3 out of
5 by
JTiner from
Crooked treeThe tree was crooked when put together no matter how hard my husband and I tried to straighten it. It was due to one of the center dowels not being round. We ended up breaking it and after more frustration and some glue we now have a 3 tier tree instead of 4. Did not return because it was too much trouble to repack it.
Date published: 2021-12-05
Rated 3 out of
5 by
Annette nurse from
Wonky wooden tree.The Wooden Ornament Tree is cute.
Unfortunately the pieces are not level.
My husband took on the challenge to make the tree stand straight. He sanded, applied auto body filler to level out the wonky pieces, then sanded again until level and up to his standards.
Date published: 2021-12-05
Rated 3 out of
5 by
NATTIE from
Crooked treeI, like several others, received a tree with a crooked top section. After several calls asking for a new straight part, the company sent me another whole tree. I did appreciate their possible solution. However, there are crooked parts on this tree as well:(. Perhaps, between the two, I will be able to piece together one whole perfect tree:). I know my homemade ceramic ornaments will look great on it!!
Date published: 2021-09-15
Rated 3 out of
5 by
Anonymous from
Cute but crookedIt’s not straight but I kept it anyway to hang my air plants on v
Date published: 2021-04-02
Rated 2 out of
5 by
RandR2 from
NOT GOOD WHITEWASHThis tree is from India. All of the posts seemed to screw in and it stands fairly straight. However, I think the white-wash job done on it was not acceptable. The base especially looks like it is old and unfinished. The arm posts are somewhat better. I am planning to have the whole thing painted rather than hassle sending it back as I do like the design and look of it for Christmas decor.
Date published: 2021-11-22
Rated 1 out of
5 by
ET22 from
Crooked treeWaited 6 weeks to get it, put it together and took it apart 3 times and it is so crooked it’s hilarious!
I expected better from Ballard!!
Date published: 2022-03-11
Rated 1 out of
5 by
Lmime from
Don’t waste your moneyVery disappointed with this item. The wood looks nothing like the pictures online. There’s barely any color and it’s stained in some areas. The pieces don’t fit well when you assemble it and it looks crooked. Don’t waste your money.
Date published: 2022-02-11
Rated 1 out of
5 by
Piper Sue from
"Charlie Brown tree"I was looking forward to having this tree to use for many different holidays. It was so crooked after putting it together, the only way I can use it is to pull out the screws and use wood glue to permanently put it together. Such a disapointent!
Date published: 2022-02-10
Rated 1 out of
5 by
Rockin Grandma from
Christmas tree for display of ornamentsThe ornament tree looked great in the photo but at home not so great. It is just raw wood. It also came with bent screws so I was not able to put it together. So my 1 star. It is in the mail on it,s way back.
Date published: 2022-02-01
Rated 1 out of
5 by
Fossie from
Quality of item.It is poorly made. The screws used to connect the pieces are in crooked and therefore so is the tree.
Very disappointed. Do not purchase. I will have to do some repair work to straighten it up.
Date published: 2022-01-31
Rated 1 out of
5 by
Polshan from
Zigzag tree is it’s true nameThe manufacturer did a lousy job making this tree. Each poll has a metal thread attached to one end. 2 of the ends were attached on a slant which when I put it together my tree is zigzagging.
Date published: 2021-12-17
Rated 1 out of
5 by
Kabo from
Disappointed with this treeI bought this for Christmas; it was delayed until January. OK, I'll use it as an Easter tree. However, when it arrived (in a beat-up box), one of the branches on the lowest tier was broken. I decided to do without that tier and just have a shorter tree, but when I finished assembling it the top section was crooked and there was no way to fix it. The whitewash finish on this tree is also not nearly as nice as seen in the photos. I'm disappointed because this tree looks adorable in the photos. Sadly, I would avoid purchasing this product.
