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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.


Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.


Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.


Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.


In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
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Wimberly Caned Chair is rated 3.5 out of 5 by 44.
Rated 4 out of 5 by from Love the look, but it is uncomfortable! Love the look of my pair of Wimberly Caned chairs! Wish I would have read the reviews before I purchased them though...very uncomfortable. The cushions are unusually hard. The chairs are beautiful, but so hard. You can only sit in them for very short periods of time.
Date published: 2020-10-16
Rated 4 out of 5 by from Beautiful chair, hard seat Loved the chair but the seat cushion is really hard. I had to take it to an upholstery shop to get different foam.
Date published: 2020-08-22
Rated 4 out of 5 by from Coastal theme Gorgeous chair. Perfect color for my coastal-theme living room. Cushion is hard. Hopefully it'll get softer over time. We are in love with the chair tho!
Date published: 2020-05-19
Rated 3 out of 5 by from Great looking but too hard to be comfortable The chair is well made and really gorgeous. BUT the cushioning is way too hard for this kind of comfortable seating item
Date published: 2023-11-10
Rated 3 out of 5 by from Beautiful but could be more comfortable. This chair is very pretty and seems to be well made. It isn’t the most comfortable chair to sit in, however, because the seat seems to be lower in the front of the seat than the back which causes you to slide forward a bit.
Date published: 2022-12-29
Rated 3 out of 5 by from Wimberly Cane chair This chair is beautiful and looks nice in my space, however, it is not a comfortable chair. The cushions are awkward and once you sit, you want to stand up. Dissatisfied overall. For the price, they should be pretty and comfortable.
Date published: 2022-04-11
Rated 3 out of 5 by from Beautiful BUT... First let me say that this chair is very beautiful. It has such a light, airy presence in the room and I love that. However, the seat cushion is hard as a rock! I was quite shocked when I tried to plop down into it. I suppose it will keep it's shape for a long time, but if you want a chair in which to read a book or have long conversations with someone, look elsewhere. If you just want something pretty that you can sit in for short periods of time, this won't disappoint.
Date published: 2020-02-24
Rated 2 out of 5 by from Too Hard This chair is gorgeous and looks great in my space. I would suggest it be used in a space that does not require actual sitting though. It is one of the most uncomfortable chairs I have ever sat in. The cushions are hard as a rock. Literally feels like you are sitting on concrete. Surely Ballard can upgrade the cushion insert quality on these.
Date published: 2024-04-29
Rated 2 out of 5 by from Uncomfortable cushion. I love the look of this chair, but the cushion is so hard and uncomfortable that I’m actually embarrassed when a guest sits in it. I would not recommend it to anyone.
Date published: 2022-04-26
Rated 2 out of 5 by from Beautiful BUT VERY UNCOMFORTABLE These chairs are beautiful HOWEVER, they are the most uncomfortable chairs I have ever sat in. Now, I am one of those people who focuses more on the look of something than the comfort level. But, these cushions are as hard as a rock. They do not even go down with my 250 lb Father sits on them, and no one in my house will sit on them. I called recently to see if there was a way to get replacement cushions on these chairs that were softer and I was told that is not possible. They are so bad that I am not going to have to pay $400 to have new cushions made so that I feel comfortable having myself or anyone else sit on them.
Date published: 2021-11-24
Rated 2 out of 5 by from Beautiful chair hard as a rock Returned it. Was like sitting in concrete. Too bad because it’s a beautiful chair.
Date published: 2020-12-25
Rated 2 out of 5 by from Uncomfortable but cute Chair is esthetically pleasing but incredibly uncomfortable. Barely usable.
Date published: 2020-06-24
Rated 1 out of 5 by from Rock Hard It’s a beautiful chair, but it is so hard and uncomfortable.
Date published: 2023-10-03
Rated 1 out of 5 by from Beautiful to look at. HORRIBLE to sit in. Sending the chair back with great disappointment. The most uncomfortable chair I have ever bought.
Date published: 2020-12-03
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Product:UC453-Wimberly Caned Chair