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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item
Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

  • Share any restrictions or
    special circumstances

  • Ensure that all items will
    fit through access points

  • Ensure pathways
    are clear

  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Wimberly Caned Chair is rated 3.5 out of 5 by 32.
Rated 5 out of 5 by from Wimberly Love my cane chairs. I'm redoing a previously formal living room. I bought 2 of the Wimberly chairs. They had a fresh, updated, and more casual feel to the room. I also have the Bourdonnais desk in white in the same room. Love the quality and style of Ballard - but not the shipping prices.
Date published: 2021-05-12
Rated 5 out of 5 by from Living Room chair Nice living room chair, it’s one of the first pieces seen when entering our home. I’m pretty frugal and bought a knock off first which I returned; the quality of this is worth it. I like that the covers are removable for cleaning since we have elementary age kids.
Date published: 2020-10-24
Rated 5 out of 5 by from Gorgeous Absolutely beautiful. Exactly what we were looking for. Sturdy. The cushion is hard, but this is a chair for occasional company, so it's perfect! Beautiful color, expert craftsmanship. Well done, BD!
Date published: 2020-04-18
Rated 4 out of 5 by from Cushion is too hard Very nice chair. I love the cane work on it. The cushion is very hard. I’m hoping in time is will soften.
Date published: 2021-03-03
Rated 4 out of 5 by from Be prepared: rock hard cushion and unusual finish As others have stated, the chair is unusable as sold — the cushion is so cement-like that I immediately had to take it to an upholsterer to get a new foam insert cut ($135 since I live in the NY metro area where everything is expensive), so bear that in mind when ordering. Know also that the finish is an odd, opaque taupe tone that most likely won’t match any existing furniture you might be pairing it with. That said, I do like the shape and the caning on the side and it fit the bill as an additional sidechair in our living room. Just be prepared for the finish color and to cough up money to replace the cushion if you intend to ever actually use this chair for seating.
Date published: 2021-02-21
Rated 4 out of 5 by from Love the look, but it is uncomfortable! Love the look of my pair of Wimberly Caned chairs! Wish I would have read the reviews before I purchased them though...very uncomfortable. The cushions are unusually hard. The chairs are beautiful, but so hard. You can only sit in them for very short periods of time.
Date published: 2020-10-16
Rated 4 out of 5 by from Beautiful chair, hard seat Loved the chair but the seat cushion is really hard. I had to take it to an upholstery shop to get different foam.
Date published: 2020-08-22
Rated 4 out of 5 by from Coastal theme Gorgeous chair. Perfect color for my coastal-theme living room. Cushion is hard. Hopefully it'll get softer over time. We are in love with the chair tho!
Date published: 2020-05-19
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