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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $10/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Wilton Étagère is rated 4.4 out of 5 by 24.
Rated 5 out of 5 by from Elegant and Sturdy I searched high and low for reasonable bookcases for my small office that were stylish, open, and "airy." I knew I found what I was looking for when I came across the Wilton Etagere. While I had to wait for an unreasonably long time for the delivery (October order, February delivery), the bookcases exceeded my expectations. They took some manpower for assembly (thank you, husband), but are solidly constructed and incredibly sturdy. They look great, too! I'd recommend.
Date published: 2014-03-27
Rated 5 out of 5 by from Great addition to our living room! I'm loving the addition of the Wilton Etagere to our living room. We had a rather pesky wall in need of some decoration and this totally fits the bill. The neutral finish (not too brassy, not too chrome-y) really compliments the room, and the antiqued glass shelving provides a nice, unexpected glow that surrounds the objects we've placed there. I'm thrilled with our new Ballard living room and this piece really adds to the overall style of the space. Easy assembly, great quality
Date published: 2013-07-15
Rated 5 out of 5 by from It fit perfectly! I was very pleased with the etagere, it is as pictured, However I wasn't pleased with the delays encountered in the delivery.
Date published: 2013-03-30
Rated 5 out of 5 by from Beautiful piece We are using this in our bedroom and really like it. It is elegant and appears well made. The antique mirrors are very well done and the finish is very understated and pretty. A friend put it together in no time and easily. I believe the most expensive piece I have ever ordered from Ballard, and I am really happy with it.
Date published: 2013-03-18
Rated 4 out of 5 by from Nicely made piece Had a little trouble assembling with the parts provided. Customer service was excellent and sent out replacement part. Piece is sturdy and looks nice.
Date published: 2018-07-07
Rated 4 out of 5 by from Improve the fit of the glass in the shelves The fit of the glass in the shelves could be improved. I didn't like the visible gaps, although they are only noticeable upon closer inspection. Overall, it's solid and looks lovely in my living room.
Date published: 2017-05-21
Rated 4 out of 5 by from Very nice and easy to put together. But...... Arrived very nicely packaged, glass shelves all very secure, zero damage. Very nice and easy to put together. Instructions easy to follow, whole thing easy to put together and I'm NOT good at putting things together. But, because there's always inevitably something flawed with everything I get from Ballard designs, I noticed the third shelf from the bottom has a large black mark under the glass and I had to put a knick knack over it. Very disappointed because it's one of the lower shelves in full view. I now need to contact customer service. Another thing that's a little annoying is the bottom of each glass shelf is black, so because the etagerie is quite tall, you really never see that glass on the top two shelves, you instead see only black from underneath, If it has been antique mirror on both side that would have been great.
Date published: 2016-10-15
Rated 4 out of 5 by from The etagere is attractive and easy to put together. The etagere looks great in my room. I haven't seen anything like it for the price. It went together easily. My only suggestion is to include something to attractively cover the 2 little extra holes that end up on the bottom shelf. I get compliments on this every time someone sees it.
Date published: 2014-04-12
Rated 4 out of 5 by from perfect for displaying glass collections It is a great piece of furniture that provides display ability while keeping an open feeling within the room. Only complaint would be that construction instructions are not real clear.
Date published: 2012-12-03
Rated 3 out of 5 by from good but not great This etagere was time consuming but easy to put together, and looks good. It would look great with clear glass shelves, plain not antiqued mirror, or mirror on both sides of the glass. The black bottoms look cheap.
Date published: 2014-10-22
Rated 3 out of 5 by from Good overall but flawed This étagère looks nice overall and was very easy to put together. However, the shelf corners are cut on an angle so that they can be placed on the metal inserts. Two of my shelves had corners that were cut poorly, and there is approximately half an inch gap between the sides of the piece and the actual shelf where you can see right through. It bothers me still, and I feel that for the price of the furniture, I shouldn't have to deal with this. I would have expected better quality.
Date published: 2013-06-09
Rated 3 out of 5 by from Over Priced Although this is a substantial piece. I found that it was too much money for what it is. One of the corners was not welded properly and fell off during unpacking. One of the legs also had to be "tweeked" to be installed properly. Overall, it's a nice looking piece but too costly for the quality.
Date published: 2013-04-06
Rated 1 out of 5 by from Had high hopes I had my eye on this item for months and finally purchased for use in formal dining room. I am beyond disappointed and should have gone with my instincts and not purchased. "Antique" shelving is smeary and dirty looking on 3 shelves and non-existent on the others making the overall appearance cheap and ugly. Also, there are huge gaps at edges of some shelves, again making the piece appear cheap....which at Ballard's pricing, is anything but. I will be returning despite losing out on shipping charges as this piece cannot be used as is. I will give Ballard credit for incredibly fast shipping but I don't think I will purchase from them again as I cannot trust quality of their products being sold.
Date published: 2015-05-29
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Product:MV289-Wilton Étagère