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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Willow Tree Basket is rated 4.6 out of 5 by 115.
Rated 5 out of 5 by from Don't think twice, just get it! The Willow Tree Basket elevated my tree this year! The perfect complement to bring it all together! My husband even acknowledged how nice it looks!
Date published: 2022-11-22
Rated 5 out of 5 by from Still my favorite Christmas purchase I purchased this woven tree collar in 2020 in the large size to accommodate my 9 foot tree. It works perfectly and is still so perfect with our house decor. The quality will last for years of use. So happy I purchased this.
Date published: 2022-10-20
Rated 5 out of 5 by from Exactly what I was looking for I was searching for a larger collar since our tree is 10 feet tall and has a large base. This was a perfect fit and really added to the look of our tree.
Date published: 2022-05-06
Rated 5 out of 5 by from Love the look Pretty and sturdy. The small will fit most trees unless you have a gigantic tree.
Date published: 2022-01-14
Rated 5 out of 5 by from Willow Tree Basket Review Beautiful addition to our tree. Excellent quality but very light for easy storage.
Date published: 2022-01-13
Rated 5 out of 5 by from Great "Tree Skirt" The collar came in perfect condition and was packaged carefully to protect it. The willow material was high quality and looked great under our tree. I highly recommend this great product.
Date published: 2022-01-12
Rated 5 out of 5 by from Beautiful Willow Tree Basket The basket is beautiful and well-made! It is the perfect addition to my Christmas tree.
Date published: 2022-01-08
Rated 5 out of 5 by from Simple Elegance Beautiful addition to our tree. Understand elegance! Well made. Love the color
Date published: 2021-12-18
Rated 5 out of 5 by from I love it! This looks amazing around my tree. It's so much easier than climbing under the tree to arrange a tree skirt. The wicker is a beautiful washed gray color.
Date published: 2021-12-17
Rated 5 out of 5 by from Beautiful This basket is the perfect addition, offering a professionally finished appearance, to my Christmas tree. Tree skirts are never quite large enough to cover the entire base of the tree; this basket is the ideal solution.
Date published: 2021-12-16
Rated 5 out of 5 by from Absolutely Perfect! This tree collar is absolutely perfect for my 8.5 slim artificial tree. I got the small size which fits around the stand, with a few inches to spare. The quality is very good. I highly recommend this item.
Date published: 2021-12-09
Rated 5 out of 5 by from Beautiful, Wish I Had This Years Ago This basket gives a beautiful finish to our Christmas tree. The basket replaced a well worn skirt that was slept on both by our beloved cat and dog...always squinched up. But now the basket creates a neat and clean area under the tree. I bought the smaller one and that isn't really small for our 6 foot tree. I wish I would have found this years ago. Happy with my purchase!
Date published: 2021-12-08
Rated 5 out of 5 by from Christmas tree basket Item is well made very stylish and looks beautiful with my slim Christmas tree. Alleviates my constant supervision with a young dog trying to take tree skirt!
Date published: 2021-11-30
Rated 5 out of 5 by from Willow Tree Basket This tree basket is beautiful. It is wider than most and really fills the space under the tree perfectly! For a regular sized Christmas Tree (7-8') the small is plenty big!!
Date published: 2021-11-18
Rated 5 out of 5 by from Cant wait for Christmas Since it is only September and I received this August, I have not had a chance to put it under my Christmas tree. But I will say it is beautiful...a little grayer than I thought, but I think it will look wonderful under my Christmas tree when I put it up. The only draw back is that it is big (i got the small one) and hard to find storage for it....but because I loved it, I managed to find a space.
Date published: 2021-09-27
Rated 5 out of 5 by from Wicker basket for holiday tree I purchased this tree basket after the season and haven’t used it yet. The 5 stars are for how well it was packed & shipped. It looks as I thought it would. Look forward to December to see how it hides the lack of branches around the bottom of my artificial tree!
Date published: 2021-04-19
Rated 5 out of 5 by from Willow tree collar It is a gorgeous addition to our tree! We have an 8 foot tree so we ordered the large collar and it was perfect.
Date published: 2021-03-05
Rated 5 out of 5 by from Tree Collar Basket Loved the look. Just a heads up for everyone. I received the basket after my tree was up and decorated lol so as pretty as it was have to wait use it next Christmas. It is one piece.
Date published: 2021-03-04
Rated 5 out of 5 by from Tree skirt basket Worked perfect for my bedroom tree!! Good quality and the exact color I was hoping it would be. I would’ve bought another, but it was a little pricey.
Date published: 2021-03-04
Rated 5 out of 5 by from Great look! Looks beautiful and held up well, despite the cat. We were thrilled with the look, as it fit perfectly around our 7.5 ft tree. We kept the box for storage.
Date published: 2021-03-04
Rated 5 out of 5 by from Better than tree skirt It’s beautiful. I got the smaller size for a nine foot tree. Very nice!
Date published: 2021-03-04
Rated 5 out of 5 by from Updated Christmas Tree Basket The medium size is very large. It fit perfectly for my 7 foot tree. I love the grayish tan color. Be sure to set the tree inside the basket first - and then decorate!
Date published: 2021-03-04
Rated 5 out of 5 by from The Perfect Tree Collar!! After months of searching several online retailers, I bought the large size and it’s perfect for our 10 foot Christmas tree. The color pulls a bit gray but it’s a great neutral. So glad I ordered this!
Date published: 2020-12-05
Rated 5 out of 5 by from Looks fabulous! I recently bought as I wanted something different to add to my tree. The perfect change and added a level of class to my home office. One small happiness to add to a hectic 2020.
Date published: 2020-11-27
Rated 5 out of 5 by from Best Gift to self in years I absolutely loved this. With grands and pets, I'd fought a tree skirt way too many times. This eliminated all the fuss. Do measure the diameter of your tree at the top height of this basket to get the best fit~ which I did. My tree sits right into the large and it is a very large tree.
Date published: 2020-10-13
Rated 5 out of 5 by from Perfection After years of using a tree skirt I love this basket! It looks fabulous at the base of the tree.
Date published: 2020-01-19
Rated 5 out of 5 by from Great Fit For Country French Decor Lightweight and easy to use, right out of the Box! I purchased the larger size, and it was perfect for my Very full 7’1/2 tree. Also it’s made very well.
Date published: 2020-01-18
Rated 5 out of 5 by from I love the Willow Tree Basket. I keep my tree up all year without Christmas Ornaments & decorate with flowers and Berries. I was looking for a basket that I could use all year round. It is Perfect!!
Date published: 2019-12-31
Rated 5 out of 5 by from Lovely Christmas update Loved the updated look this basket provided for my open concept home. It was an unexpected bonus that our cat no longer wanted to access the tree for her annual Christmas climb!
Date published: 2019-12-29
Rated 5 out of 5 by from Beautiful addition I purchased the 38” for my 7.5 - 8ft tree and it’s perfect! I originally bought a 28” from another site and it was way too small. I prefer the collar to be more proportionate to the tree. The color is a light soft gray and it works beautifully with white or green trees. So glad I got this!!
Date published: 2019-12-16
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