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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping Expedited Shipping Truck Delivery

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee -
$20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Fees

Threshold Truck Delivery - $40 per item

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Bee Tote is rated 4.7 out of 5 by 33.
Rated 5 out of 5 by from this tote has very good features I am using this pretty tote as a christmas gift. I will fill it full of personal items and can zip it closed. This will make a beautiful Christmas gift.
Date published: 2011-11-11
Rated 5 out of 5 by from My favorite tote Roomy, zips closed so no worries if it tips over in the back of the car. Waterproof coating inside makes it great for hauling damp towels home from the beach. I gave this as a gift and recipient was delighted and all the guests wanted one. Embroidered bee is very nicely done.
Date published: 2011-11-11
Rated 5 out of 5 by from These totes are so fun to fill! I love the bee, crown and fleur de leis totes, the price is great and so much fun to fill these totes during the holidays for our grown granddaughters, sisters and friends. This is the third time I've ordered them, please keep them coming! Fill with towels, shower gels, lotions, or, wine and cheeseballs, spreader, crackers and pretzels for a festive holiday gift. Love, love, love these totes! Thanks Ballard.
Date published: 2011-11-09
Rated 5 out of 5 by from This tote has great style. I love this all purpose bag. It's my favorite. I have it hanging near the back door ready to use for the supermarket, the produce stand, the beach, work, any were. Perfect size. I find the recycle bags from the grocery are too small. The Bee Tote is easy to clean with just some sanitizing toilets wiped on the inside. Here in St. Petersburg, Fl., we have a Saturday Morning Market. I take my bag, theres a zippered pouch inside for money and cellphone. It's large enough to carry all my baked goods, produce, and any other goodies I may find. Just great!
Date published: 2011-03-18
Rated 5 out of 5 by from Fabulous!! Size, quality and features a win win-a favorite at holiday gift giving
Date published: 2011-03-17
Rated 5 out of 5 by from I love this bag, actually gave it to my mom as her gift wrap for her christmas present. I love this bag, I actually gave it to my Mom as her gift wrap for her christmas present!!! She uses it for a little bit of everything...all the time! Wish I had bought more!!!!
Date published: 2011-03-17
Rated 5 out of 5 by from Totes great Gifts for women on the go I had purchased several of the Totes around Christmas my idea was to embroider names on the totes and give as Christmas, Birthday and Mother's Day gifts to co-workers and family members each recipient that has received the totes loved them
Date published: 2011-03-17
Rated 5 out of 5 by from Sustainability + Adorable = Bee Tote! I purchased the bee tote over the Holidays for a family member, I'm a Sustainability Management major and in order to help my family make some better "green" choices, I guided them with my gifts. The bee tote went to a fashionable aunt who loved the thought of a sturdy tote to use when running errands instead of tons of plastic bags. Had she not already shopped with Ballard, she would never have known I got such a great price for it! The gift was a hit, my Cousin even steals it to run off to Cheer practice and the beach. Perfect present!
Date published: 2011-03-17
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