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Wainscott Indoor/Outdoor Rug

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Ballard offers free swatch samples for our fabrics. See and feel the real fabrics in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description. Standard Shipping This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.


Express Delivery Charges (for orders under 10 lbs.)
  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.


*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.
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Wainscott Indoor/Outdoor Rug is rated 3.3 out of 5 by 10.
Rated 5 out of 5 by from Soft Rug Despite reviews of the rug coming apart, I chose to go ahead and buy it. I did buy the grey instead of the spa because I didn't want a green color (which is what reviewers said the spa color turned out to be) and it looks great on my kitchen floor. It's so soft!! I bought a rug pad to keep the rug from sliding and, so far, the rug has not come apart. It's in my kitchen, too, so it gets a lot of traffic. I've had the rug for 3 weeks. I am glad with my purchase, especially at the discounted price!
Date published: 2016-01-31
Rated 5 out of 5 by from Love the look & feel Just got & love the look & feel. Can't say yet about the wear, but really like so far!
Date published: 2015-04-10
Rated 5 out of 5 by from I love this rug I have this rug in my mud room and it's perfect. I love the color. I also have three others in another design and color in my kitchen. They are perfect there as well. I highly recommend these attractive, easy-to-care-for area rugs. Super easy to clean as well.
Date published: 2014-06-09
Rated 5 out of 5 by from Perfect Look for a bedroom I love this rug. I have had it in my bedroom for 3 months now and it is still in great shape. I do have a rug pad underneath. It is in a high traffic area and still looks good. The only negative is I vacuum very frequently and due to my carelessness a few of the little end knots have come undone. I then have to retie the little knots, but totally worth the look.
Date published: 2014-03-03
Rated 4 out of 5 by from SPA = GREEN, NOT BLUE!!! I thought this rug would end my long search for the perfect rug for my living room..until it arrived & I saw that the color was WAY wrong! DO NOT BELIEVE your eyes, or the photos on the website, because "SPA" is a lovely, soft GREEN. The website photo leads one to believe that it is a grayish-blue, which is what I wanted. Other than that, it is very soft and you would never believe that it is "indoor/outdoor".
Date published: 2014-04-05
Rated 4 out of 5 by from Soft under feet; love the color Love the color and feel of this rug. Looks great in my kitchen. I have to use an attachment to vacuum it so the brush does not pick the rug. Other than that I love it!
Date published: 2014-03-24
Rated 2 out of 5 by from Great looking but poor quality I purchased this rug for my kitchen. When it arrived I loved the look and feel. But true to many of the reviews I had read (and ignored) the tassels on the end untied, the rug was misshapen and the knit seemed to pull and stretch. All of this after about 3 months. I would not recommend this rug for outdoor use or high traffic areas. Perhaps in a bedroom with little foot traffic it would work.
Date published: 2016-01-20
Rated 1 out of 5 by from First Ballard disappointment I love the feel, color and pattern in this rug but I am so very unhappy with it. After it was down one day, it had two very noticeable snags and it NEVER lays flat. After several weeks, it has many more snags. We are a family of two over fifties, so it doesn't get a lot of wear and tear. What a mess.
Date published: 2015-06-11
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Product:RW245-Wainscott Indoor/Outdoor Rug
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