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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item
Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

  • Share any restrictions or
    special circumstances

  • Ensure that all items will
    fit through access points

  • Ensure pathways
    are clear

  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Wainscott Indoor/Outdoor Rug is rated 3.3 out of 5 by 10.
Rated 5 out of 5 by from Soft Rug Despite reviews of the rug coming apart, I chose to go ahead and buy it. I did buy the grey instead of the spa because I didn't want a green color (which is what reviewers said the spa color turned out to be) and it looks great on my kitchen floor. It's so soft!! I bought a rug pad to keep the rug from sliding and, so far, the rug has not come apart. It's in my kitchen, too, so it gets a lot of traffic. I've had the rug for 3 weeks. I am glad with my purchase, especially at the discounted price!
Date published: 2016-01-31
Rated 5 out of 5 by from Love the look & feel Just got & love the look & feel. Can't say yet about the wear, but really like so far!
Date published: 2015-04-10
Rated 5 out of 5 by from I love this rug I have this rug in my mud room and it's perfect. I love the color. I also have three others in another design and color in my kitchen. They are perfect there as well. I highly recommend these attractive, easy-to-care-for area rugs. Super easy to clean as well.
Date published: 2014-06-09
Rated 5 out of 5 by from Perfect Look for a bedroom I love this rug. I have had it in my bedroom for 3 months now and it is still in great shape. I do have a rug pad underneath. It is in a high traffic area and still looks good. The only negative is I vacuum very frequently and due to my carelessness a few of the little end knots have come undone. I then have to retie the little knots, but totally worth the look.
Date published: 2014-03-03
Rated 4 out of 5 by from SPA = GREEN, NOT BLUE!!! I thought this rug would end my long search for the perfect rug for my living room..until it arrived & I saw that the color was WAY wrong! DO NOT BELIEVE your eyes, or the photos on the website, because "SPA" is a lovely, soft GREEN. The website photo leads one to believe that it is a grayish-blue, which is what I wanted. Other than that, it is very soft and you would never believe that it is "indoor/outdoor".
Date published: 2014-04-05
Rated 4 out of 5 by from Soft under feet; love the color Love the color and feel of this rug. Looks great in my kitchen. I have to use an attachment to vacuum it so the brush does not pick the rug. Other than that I love it!
Date published: 2014-03-24
Rated 2 out of 5 by from Great looking but poor quality I purchased this rug for my kitchen. When it arrived I loved the look and feel. But true to many of the reviews I had read (and ignored) the tassels on the end untied, the rug was misshapen and the knit seemed to pull and stretch. All of this after about 3 months. I would not recommend this rug for outdoor use or high traffic areas. Perhaps in a bedroom with little foot traffic it would work.
Date published: 2016-01-20
Rated 1 out of 5 by from First Ballard disappointment I love the feel, color and pattern in this rug but I am so very unhappy with it. After it was down one day, it had two very noticeable snags and it NEVER lays flat. After several weeks, it has many more snags. We are a family of two over fifties, so it doesn't get a lot of wear and tear. What a mess.
Date published: 2015-06-11
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Product:RW245-Wainscott Indoor\/Outdoor Rug