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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item
Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

  • Share any restrictions or
    special circumstances

  • Ensure that all items will
    fit through access points

  • Ensure pathways
    are clear

  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Villandry Daybed is rated 4.4 out of 5 by 14.
Rated 5 out of 5 by from Great piece of furniture! Really love the colors and quality! It’s perfect for guest bedroom!
Date published: 2022-12-03
Rated 5 out of 5 by from A great alternative I am very happy with my purchase of the Villandry daybed. it is a wonderful alternative to a sofa or a bed . The construction of the bed is done very well, I thought I would have an issue with the caning because sometimes it can be very weak , but not on this bed , it is very sturdy and done well. I certainly will not have any issues with guests sleeping on this daybed when they come to my home. I would certainly recommend this to a friend or relative.
Date published: 2022-08-02
Rated 5 out of 5 by from Beautiful daybed I had been looking at daybeds for many months but never found anything close to this one. It’s perfect for my guest room. I had someone with experience building kits to assemble it. The creamy white color is perfect for my room. I have piled pillows on it and am considering using it for naps.
Date published: 2021-10-14
Rated 5 out of 5 by from Exactly as described daybed. Exactly what I wanted. Very. Happy with my purchase. My experience with the trucking delivery was not good. JB Hunt was to deliver between 8am and noon. They do not call 30 minutes ahead of time. They delivered at 4:30 pm. Calling to check on time delay was frustrating and rude.
Date published: 2021-03-04
Rated 5 out of 5 by from Gorgeous French country daybed Beautiful Louis XVI style. We put a good quality twin mattress on it and have it in daughter’s room. Easy to assemble. Love the real double caning and quality hardwood. It has held up beautifully.
Date published: 2020-09-21
Rated 2 out of 5 by from Bolts broken I loved the daybed from the picture. It looks just like it. However, after about two weeks of using it t The bolts that hold the bed pulled out of the wood. I had no idea how to package this back up and send it back! (Bad thing about ordering on line). I hired a furniture repair man to repair it. He picked it up, kept it for a week, repaired it by reinforcing the wood and reinserting new screws at the price of 200$. There is structurally or the design of the attachment!
Date published: 2020-08-30
Rated 1 out of 5 by from Poorly made The bed looks just like the picture. When I received I liked it. However, when a guest slept in it for a week, the frame and the medal clasps that hold the mattress frame, broke. There’s no way to repair it because the screws came out of the wood frame. I am so disappointed. Now what should be done? Shipping it back is nearly impossible.
Date published: 2020-06-27
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