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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.

Express Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.


*Items available for Ship to Store service will have a "Ship to Store" option near the Add to Cart button on the product page.
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Veda Herb Pots - Set of 5 is rated 1.9 out of 5 by 10.
Rated 4 out of 5 by from Great herb pots! I actually really like these herb pots! I was hesitant to buy them based on the reviews, but I went ahead and did it. The colors aren’t far off from the picture and they look great in my kitchen. The only thing I will say is that the tray is cracking already, but I’m hoping it’s just superficial. Otherwise, these are great herb planters! I would highly recommend them.
Date published: 2018-04-12
Rated 4 out of 5 by from Darker than the pictures This is so much darker in person than in the pictures, almost a charcoal grey. Wish it looked more like the color in the picture but still love the look of it. Was packaged very carefully to insure nothing broke.
Date published: 2017-06-27
Rated 2 out of 5 by from Poor Quality The majority of the pots and tray arrived cracked and broken. Called Ballard and they shipped a new set. Same issue but between the 2 shipments I pieced together a full set. Plain grey concrete that is not dried correctly so if you add dirt and water did live plants they cracked again. Tray is also uneven so if you overflow pots it will spill over.
Date published: 2018-05-20
Rated 2 out of 5 by from Not like the picture I was dissapointed that it was very much darker than as depicted in the photogragh. It looked distressed in the picture and in real life, is just plain dark gray with no variations.
Date published: 2017-07-07
Rated 2 out of 5 by from overpriced for the quality It was perfect when I unwrapped it. But within a week the tray had cracked. Then I saw the exact same product at a local accessories (high end designer) shop for $59. Disappointed.
Date published: 2017-07-06
Rated 1 out of 5 by from Cracked about a month later I purchased this set about a month ago. The tray/pots is not treated for water. I had this set sitting in my bay window, the water that leaked from the drainage holes into the tray was absorbed by the tray, and cracked from contraction. It looks nice, but I cannot recommend.
Date published: 2018-05-31
Rated 1 out of 5 by from Terrible quality I loved the way these pots look but within a month of buying them not only is the tray cracked but four of the pots. I never moved them and never even filled them with dirt, I just placed my plastic pots of plants inside these pots. A complete waste of money. I’d be hesitant to buy anything from this store again. I would have returned them however I purchased them for my new Home so that sat unwrapped for some time and I assume the return window is closed.
Date published: 2018-05-07
Rated 1 out of 5 by from thumbs down i bought this product as a Christmas gift for my daughter... within 2-3 months tray broke in 1/2 and pots are cracked down the side.
Date published: 2018-04-17
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Product:AD682-Veda Herb Pots - Set of 5