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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item
Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

  • Share any restrictions or
    special circumstances

  • Ensure that all items will
    fit through access points

  • Ensure pathways
    are clear

  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Varenna Crewel Suzani Border Drapery Panels - Set of 2 is rated 4.4 out of 5 by 33.
Rated 5 out of 5 by from Beautiful I love these! They look beautiful in my dining room! I ordered 4 panels & the length is off on one panel by just a hair- but overall the weight and stitching is very nice.
Date published: 2021-08-09
Rated 5 out of 5 by from Classy Beautiful. Excellent quality. Nice weight to the fabric. They look so "rich." I am very happy.
Date published: 2021-03-14
Rated 5 out of 5 by from Lovely drapery! The crewel border hangs just as shown. No twisting. The drapes have a nice heft I was looking at them for awhile and I finally made the purchase and I’m glad I did!
Date published: 2021-03-05
Rated 5 out of 5 by from Gorgeous Beautiful heavy drapery, well made and hangs well. Elegant look
Date published: 2021-03-04
Rated 4 out of 5 by from Nice drapes but… Beautiful panels (set of 2) 1stpackage had only 1 panel But called customer service and they replaced it Than received my 6 pkgs and 2 packages shorter than the rest by about 1-2 inches so returning 2 packages and was able to find enough panels same size that I can make do just fine with 4 So I would recommend if you order varenna Order more than you need in case some are shorter, customer service and the drapes are great.
Date published: 2022-08-30
Rated 3 out of 5 by from Beware - Drapes will be different lengths I have bought Ballard drapes for three different rooms and EVERY time they have varied in length. Once I returned a set only to have the replacement set turn out even worse. I’ve seen this issue mentioned by others but always hoped it would not happen to me because in fact the drapes are quite beautiful and look lovely once you solve the length issue. Compared to custom drapes, the price is excellent and they are well made EXCEPT for the length. It is extremely aggravating. We hung drapes today and I’m going to have to take one of them to a seamstress to have her lengthen it by fully an inch and a half. There are some serious quality control issues wherever these are made. I am done ordering drapes from Ballard.
Date published: 2022-04-12
Rated 3 out of 5 by from Mixed Review I bought the red panels (come as a set of 2) to match our antique rug and was so pleased with how they look together. The panel fabric is nicely heavy, and the embroidery is very well done. However, when hung, one panel is shorter than the other. Fortunately I can sew, but this is going to be a lot of work, and one of the hems will be narrower than the other. When sold as a set, Quality Control should make sure that the panels match more closely in length.
Date published: 2021-02-12
Rated 1 out of 5 by from Thanks to all the reviewers Thank you for your honest reviews. You saved me a whole afternoon of hanging these drapes and then spending hours trying to figure out why they were uneven. I decided to layout the panels on top of one another and sure enough one panel was 3 to 4 inches longer then the other. Back they go....too bad because I love the look and the quality.
Date published: 2022-01-15
Rated 1 out of 5 by from Beautiful, but flawed Beautiful, but one panel was cut incorrectly, so it curls and does not hang properly. I tried to iron the problem out without success. I need to return for a replacement.
Date published: 2021-12-24
Rated 1 out of 5 by from No quality control. One panel is 3+ inches longer than the other. Will have to pay to shorten both lining and curtain which is expensive for an already expensive item. Unhappy!
Date published: 2021-03-04
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Product:DC273-Varenna Crewel Suzani Border Drapery Panels - Set of 2