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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.


Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.


Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.


Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.


In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Valet Shelving with Rod is rated 4.4 out of 5 by 76.
Rated 5 out of 5 by from Very well made. This didn’t fit my needs but is a quality product. If it did, I would have kept it.
Date published: 2021-04-18
Rated 5 out of 5 by from Valet shelf & rod combo with style This is our second valet shelf with rod purchased from Ballard Design and we are equally as happy with the quality and style of both pieces.
Date published: 2021-04-13
Rated 5 out of 5 by from Favorite Shelves Highly Recommend These shelves are very well made, used 2.5 “ screws directly on studs instead of what was provided.
Date published: 2021-03-15
Rated 5 out of 5 by from Perfect solution to laundry room need Received this shelf extremely well packaged as always with Ballard. The shelf was installed with some difficulty and I had to ask our handyman to help line it up properly. Appreciate its sturdiness, depth of shelf and mostly the rod hanging below the shelf (and reason I purchased it) works perfectly for hanging hand washables over my utility sink in my laundry room
Date published: 2020-10-08
Rated 5 out of 5 by from Tough hanging, but worth it. I turned a small bedroom into a fancy boudoir closet type room, and used the valet shelves and the valet shelving with rods. The shelves are surprising large and heavy. Like the other reviews stated, you have to use more than the mini screws that comes with the shelves, so there is that. I used much longer screws with anchors and used to a stud finder to put the shelves into studs. They have been up and carrying weight for a couple weeks and haven't fallen. Other than the undersized hanging kit, I've been pleased with the shelves. They are beautiful and nice quality. After I sell this house, I plan to take them with me and use them again.
Date published: 2020-05-26
Rated 5 out of 5 by from Great piece! It’s very well made, looks great, and works perfectly in my laundry room for hanging clothes that cant go into the dryer. No more hanging these items on the shower rod in the bathroom!
Date published: 2019-09-28
Rated 4 out of 5 by from Park your guests' coat and hat here without fuss! We have a limit to the space in our new remodel and this fits the form and function just inside the front door. All parts are sturdy and very attractive as well as useful. I would give it 5 stars but we haven't been able to hang it up and use it as the remodel is not yet ready.
Date published: 2022-05-23
Rated 4 out of 5 by from Valet help needed The valet shelf with a rod was exactly what I was looking for in the laundry room to dry things not suitable for the dryer. However, there were no pre-drilled holes for the bracket attachment as described in the assembly instructions which made installation more difficult. I did contact customer service and was offered a replacement shelf but I was able to enlist the help of a neighbor who had the proper drill bit.
Date published: 2022-04-04
Rated 4 out of 5 by from Not fun to hang Very nice appearance. Must be mounted securely. Holes were not pre-drilled to attach shelf to brackets.
Date published: 2021-04-28
Rated 4 out of 5 by from Use with caution The shelf didn't have pre-drilled holes to attach the hanging rod. For the amount of money this shelf costs, it seems that would be simple addition. The other issue is it should come with a weight warning. We hung the shelf. One side into a stud and the other with the included screw and plastic casing (It only has two connecting holes). I hung several sweaters and put a few shoe boxes on the shelf and within 8 hours it pulled completely out of the wall ripping out the sheetrock. We will re-hang with steel molly bolts and I guess I will hang t-shirts instead of sweaters to ensure it isn't too weighted.
Date published: 2021-02-20
Rated 4 out of 5 by from Valet Shelf The shelf is not white. It’s an off white color. Very pleased with quality.
Date published: 2020-10-01
Rated 3 out of 5 by from Laundry closet The screws broke while I was screwing them in bc they weren't as strong as the wood that they were being screwed into. Otherwise I am happy
Date published: 2022-01-11
Rated 3 out of 5 by from Nice, but more work than anticipated Good quality and well packed/no shipping damage. However, the shelf had no pre-drilled holes to attach the brackets. Customer service was very helpful: offered to immediately ship another (for which I’d rightfully be charged), and full refund for the defective shelf once it was received back by Ballard. Second shelf arrived with the same issue, so I just measured/drilled my own holed to attach the brackets. Additionally, I agree that you’ll need to purchase more substantial mounting hardware/anchors than those that come with the shelf. Ultimately, it looks great and does its job, but loses stars for issues with quality control & undo labor for buyer... and having to repack/haul return to UPS.
Date published: 2020-10-10
Rated 3 out of 5 by from Good idea, needed tweaking. Bought this about a year ago. This shelf is great in my laundry room, and I use the hanging rod everyday, but my husband had to modify it. The wooden board was too heavy, it fell forward twice ripping everything off the wall. He ended up cutting a new board out of a much lighter weight wood, then anchored the shelf separately to the wall, and again with the rack. A lot of work for the price. Maybe it is a lighter weight shelf now, but be careful!
Date published: 2019-12-08
Rated 3 out of 5 by from Great shelving but... I bought 2 of these shelves for my laundry room. One came with the holes drilled to attach the metal brackets and one didn't. I called customer service and they agreed to replace the one without the holes drilled. When the replacement arrived, it too had no holes! I had to take the replacement shelf to someone to holes drilled so I could mount it to the wall. It looks great now that it is up, but what a pain to have to deal with such a lack of quality control.
Date published: 2019-10-28
Rated 2 out of 5 by from Valet Shelf with Rod This is the second one I’ve ordered with no holes on the shelf. I returned the fist one. It requires exact measuring and drilling. The instructions indicate it has holes drilled already. It’s an expensive shelf and should have pre-drilled holes. I wasn’t impressed.
Date published: 2022-07-26
Rated 1 out of 5 by from Shelf Not Drilled for Installation I am not the only one to review that they received a shelf with no drill holes. I also agree with another review that you will need to go buy longer wall screws. I was ok to buy new screws, but I am not OK with drilling holes in the shelf. The shelf is also WAY too heavy. They should use a lighter shelf so the shelf can be used, not just look pretty.
Date published: 2020-09-07
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Product:WS956-Valet Shelving with Rod