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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 52 reviewers.
Rated 5 out of 5 by Nice chair The chair seems sturdy and looks nice. Adding the couture chair slipcover put the finishing touch on it. October 20, 2016
Rated 2 out of 5 by Disappointed I received this chair yesterday and was so disappointed in this chair's size. The measurements were given on the website and although it sounded like a standard sized chair, it looks so small compared to my existing dining chairs. The fabric was beautiful, the legs were gorgeous, but the back of the chair is not padded and I can see the metal poking thru the fabric at some point. It's so narrow, I think it would be better suited for a make up table or small desk. I'm happy that I only purchased one chair to see if I'd like it because it looked too small at my kitchen table that is NOT massive. It's now in the corner of a guest room and looks too small there, too. This chair would have been so nice had the seat been a little wider and the back been plumped up with a little more padding. September 22, 2016
Rated 5 out of 5 by Great chair I was concerned about ordering 8 chairs without having seen them first. I'm really pleased with my purchase! They arrived packed very well in their boxes. The microfiber fabric and cognac stained legs are beautiful. I wanted a lightweight comfortable chair for the dining room and these are great! I'm thinking about ordering some slipcovers for them. May 22, 2016
Rated 2 out of 5 by Uncomfortable and too tall I had high hopes for this chair and bought 2 stools with matching fabric a few months earlier. I find the chair to be too high in the back and the back is very straight. So much so, it requires a pillow to be comfortable. It's very hard and very straight up and down. July 17, 2015
  • 2016-10-25 T06:35:57.750-05:00
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:SC280-Upholstered Couture Chair

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