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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping Expedited Shipping Truck Delivery

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee -
$20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Fees

Threshold Truck Delivery - $40 per item

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item
Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

  • Share any restrictions or
    special circumstances

  • Ensure that all items will
    fit through access points

  • Ensure pathways
    are clear

  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Twinkle Orbs is rated 3.9 out of 5 by 42.
Rated 5 out of 5 by from Simple and beautiful I just got these in and they are beautiful. I have them on top of tall planters and they have multiple light settings. My lights work well. Very pretty and festive.
Date published: 2019-11-22
Rated 4 out of 5 by from Somewhat twinkley orb Orb is very pretty, but would have liked more of the lights to blink.
Date published: 2021-12-13
Rated 4 out of 5 by from Winter sparkle Minnesota has dark winters. I have two orbs placed in planters at the entrance and one on the deck on the backside of the home. They add a festive twinkle throughout the winter months. I wish I had the option to plug them in directly instead of just battery power.
Date published: 2021-03-04
Rated 4 out of 5 by from Twinkling orbs, lovely energy hogs These twinkling orbs are lovely! Yes, they twinkle. I bought the smaller size, which was still pricey on sale. I bought two and placed them each atop an urn as shown in the stock photo. It takes 4 D batteries. After a few weeks outside on the timer option (6 hours on per day), the new batteries were depleted. So, these orbs are energy intensive to keep them on, especially outside in cold temperatures. Note, the website description says they're outdoor safe, but the tag that came with the item says that they are not. Which is true?
Date published: 2019-12-08
Rated 3 out of 5 by from Lighting Issues on Two Order My first order had one strand of lights that wouldn't turn off. I replaced the order, tested it upon receipt, packed up the original and sent it back. That evening I went to turn off the replacement orb and none of the lights would turn off. This is a hassle and such a waste of batteries. Now it sits as decoration without the lights. Way too expensive to have a simple on / off feature inoperable.
Date published: 2021-12-18
Rated 2 out of 5 by from Twinkle orbs Although beautiful, they don’t work. The timer setting went out within 10 days on one of them now 3 days later the timer function went out on the second one. EVERYTHING comes with timers these days, why can’t you get this function to work.
Date published: 2021-12-13
Rated 2 out of 5 by from beautiful orbs but don't last long love love love the orbs - bought four, two quit working after two months so am really super disappointed - need to exchange for ones that work
Date published: 2021-03-15
Rated 1 out of 5 by from Sadly, can't recommend I have wanted to purchase these for a long time and finally did. They look great and I was thrilled. Sadly, both are defective after just a week. The batter pack on one doesn't work - I can't turn it off, so I have take out the batteries every day. The other orb worked for about 4 days, then most of the lights went out and only a few remain. The frames are nice but I hate that I have to get new lights and string them myself. Especially for the price!
Date published: 2021-12-06
Rated 1 out of 5 by from Twinkle Orbs It is a great orb. I ordered two for each side of door outside. When they arrived, one was broken. The wire had come loose from the orb battery pack. I took the orb that worked outside and the lighting was too dim. I hardly could see that the lights were on in the dark. That said, I decided to keep the orbs because they are hard to find. I will be taking the lights off and putting on bright lights for outside.
Date published: 2021-12-04
Rated 1 out of 5 by from Lights die in a day I love the globes but the batteries die after a day. very frustrating
Date published: 2019-12-08
Rated 1 out of 5 by from Lights quit working, but orb is great size After 2 months my lights quit working. The orb is a good size for my planter so I'll just buy alternate lights
Date published: 2019-11-25
Rated 1 out of 5 by from Lights are defective I’m having problems with these lights. They are very dim and barely light up at all.
Date published: 2019-11-17
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