Please enter valid email address.Your password will be reset and sent to your email account. Enter your Email Address and click 'Continue'Example: name@domain.comFor further assistance in retrieving your password, please call:
(800) 536-7551SubmitCancelForgot PasswordClose/BallardDesigns/US/Global/Popups/forgot_passwordEnter your email address
When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.
18
If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Shipping Information Chart
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
Rated 5 out of
5 by
Alice from Concord from
Spreading twinkling joy this holiday seasonWhen I saw the orbs in the catalog, I knew I needed to have them to spread some joy this holiday season. Within an hour of installing them in my antique white urns in front of the house, a neighbor reached out to find out where I bought them because she adored them. They are very high quality.
Date published: 2022-11-22
Rated 5 out of
5 by
Shalla from
BeautifulBeautiful Sparkles! Creates/enhances an ambience.
Date published: 2021-12-31
Rated 5 out of
5 by
Iris H from
Great twinkle orbs!Very happy with these orbs. We have them in urns on either side of our front door. Very pretty and different!
Date published: 2021-12-14
Rated 5 out of
5 by
MLKT from
Need more!Fantastic! Everyone comments and wants them too. I tried to order more but the website said no longer available. I hope they make more. It's time to be outside!
Date published: 2021-03-04
Rated 5 out of
5 by
DRDG from
High Quality no extension cords neededHigh quality, sturdy metal frame and love the subtle twinkling lights. Nice big size. Got both the large and smaller sizes. Looks great outside for Christmas and no plug or extension cords needed so can place anywhere.
Date published: 2020-01-07
Rated 5 out of
5 by
Rocco1211 from
TWinkle!These orbs are great!! So pretty! The light up so well! I love them!
First I bought two then added 4 more! I put them out in the courtyard for Christmas!
Date published: 2019-12-03
Rated 5 out of
5 by
Twinkle Twinkle from
SparkleThese orbs are beautiful & were exactly the look I wanted!
Date published: 2019-11-24
Rated 5 out of
5 by
Les G from
Simple and beautifulI just got these in and they are beautiful. I have them on top of tall planters and they have multiple light settings. My lights work well. Very pretty and festive.
Date published: 2019-11-22
Rated 4 out of
5 by
Nestlover from
Somewhat twinkley orbOrb is very pretty, but would have liked more of the lights to blink.
Date published: 2021-12-13
Rated 4 out of
5 by
Snow bunny from
Winter sparkleMinnesota has dark winters. I have two orbs placed in planters at the entrance and one on the deck on the backside of the home. They add a festive twinkle throughout the winter months. I wish I had the option to plug them in directly instead of just battery power.
Date published: 2021-03-04
Rated 4 out of
5 by
SavvyshopperMI from
Twinkling orbs, lovely energy hogsThese twinkling orbs are lovely! Yes, they twinkle. I bought the smaller size, which was still pricey on sale. I bought two and placed them each atop an urn as shown in the stock photo. It takes 4 D batteries. After a few weeks outside on the timer option (6 hours on per day), the new batteries were depleted. So, these orbs are energy intensive to keep them on, especially outside in cold temperatures. Note, the website description says they're outdoor safe, but the tag that came with the item says that they are not. Which is true?
Date published: 2019-12-08
Rated 3 out of
5 by
wyplash from
Lighting Issues on Two OrderMy first order had one strand of lights that wouldn't turn off. I replaced the order, tested it upon receipt, packed up the original and sent it back. That evening I went to turn off the replacement orb and none of the lights would turn off. This is a hassle and such a waste of batteries. Now it sits as decoration without the lights. Way too expensive to have a simple on / off feature inoperable.
Date published: 2021-12-18
Rated 2 out of
5 by
Char Johnson from
Large ord very dimly lights upI put out the beautiful orbs 2 weeks ago but did not start lighting them until a week ago. They are so pretty at night and seemed to be working fine. Then last night , the large orb turned to just a dull light with no twinkling. I thought, oh no, I am having a party Wed night and wanted to show them off. The small orb worked fine. So, what is the problem? They have just been running on the timer for one week. What shall I do? I will be calling Ballard Designs today,if I have time while getting ready for guests. I am so disappointed. As you know, I paid full price for these. HELP!
Date published: 2022-12-06
Rated 2 out of
5 by
Reiss from
Twinkle orbsAlthough beautiful, they don’t work. The timer setting went out within 10 days on one of them now 3 days later the timer function went out on the second one. EVERYTHING comes with timers these days, why can’t you get this function to work.
Date published: 2021-12-13
Rated 2 out of
5 by
mo mo from
beautiful orbs but don't last longlove love love the orbs - bought four, two quit working after two months so am really super disappointed - need to exchange for ones that work
Date published: 2021-03-15
Rated 1 out of
5 by
CaityAG from
Awful qualitySince ordering in November, Ballard has had to send me FOUR replacements. None have worked properly. They turn on and off randomly throughout the day and night, some strands won’t turn off at all, etc. Thankfully, Ballard has the best customer service and they have fully refunded
me for the order. I wanted to love these.
Date published: 2023-01-08
Rated 1 out of
5 by
Renegade7 from
Sadly, can't recommendI have wanted to purchase these for a long time and finally did. They look great and I was thrilled. Sadly, both are defective after just a week. The batter pack on one doesn't work - I can't turn it off, so I have take out the batteries every day. The other orb worked for about 4 days, then most of the lights went out and only a few remain. The frames are nice but I hate that I have to get new lights and string them myself. Especially for the price!
Date published: 2021-12-06
Rated 1 out of
5 by
Judith Baker from
Twinkle OrbsIt is a great orb. I ordered two for each side of door outside. When they arrived, one was broken. The wire had come loose from the orb battery pack. I took the orb that worked outside and the lighting was too dim. I hardly could see that the lights were on in the dark. That said, I decided to keep the orbs because they are hard to find. I will be taking the lights off and putting on bright lights for outside.
Date published: 2021-12-04
Rated 1 out of
5 by
SuCle from
Lights die in a dayI love the globes but the batteries die after a day. very frustrating
Date published: 2019-12-08
Rated 1 out of
5 by
JLynn in Milford from
Lights quit working, but orb is great sizeAfter 2 months my lights quit working. The orb is a good size for my planter so I'll just buy alternate lights
Date published: 2019-11-25
Rated 1 out of
5 by
Llshelley from
Lights are defectiveI’m having problems with these lights. They are very dim and barely light up at all.
