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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.
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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
Rated 5 out of
5 by
Busy Bee from
Very nice and attractive desk!Well made piece with great drawer space and built in charger. Assembling the sliders and drawers was a bit of a challenge but, otherwise, just fine.
Date published: 2020-10-02
Rated 5 out of
5 by
Kern from
Beautiful and sturdyWith COVID-19 and a recent move requiring a fully functional office, I was stuck with ordering online instead of an in-person visit. I was reluctant and it took a while to commit. This desk is a wonderful delight. It’s solid wood (at least it seems like it) and it was delivered all put together (meaning it’s not IKEA at all). I secured the desk top to the cabinets and boom - working order. I also purchased the glass topper and I highly recommend the topper. I am very happy with this desk. I have a media center to accompany the desk and I’m sure I’ll love the quality of it just as much, when it comes off back order.
Date published: 2020-07-13
Rated 5 out of
5 by
OMANebraska from
Love my desk. It’s very well made and beautiful. You won’t be disappointed.
Date published: 2020-06-12
Rated 5 out of
5 by
Gail S from
Organization & StyleThis is the desk I've looked for years to find. Fits all my needs, plus a beautiful piece.
Date published: 2020-05-22
Rated 5 out of
5 by
OMANebraska from
Beautiful deskLove my desk. It’s very well made and beautiful. You won’t be disappointed.
Date published: 2020-04-25
Rated 5 out of
5 by
Cosdependent from
Surprisingly great qualityGreat quality, that really surprised me! I own high quality furniture that you have to go High Point to purchase. This desk holds its own in my bedroom
Date published: 2019-09-17
Rated 4 out of
5 by
Zirochka from
File drawers in Tuscan Standard DeskI was setting up the desk after delivery and noticed that they included two bars, one for each drawer. What I am disappointed in is that the file drawer is set up for legal files but when you put in the bar for hanging pendaflex, you loose space in the drawer. The company agreed that space is lost but nowhere in the post do I remember anything about that gap. I suggested that they include a system that would utilize the entire space for 8 1/2" x 11" folders as most home office use is for standard file folders. See picture discription.
Date published: 2021-08-26
Rated 4 out of
5 by
L Newhouse from
Standard deskThe back is not finished and cannot face into the room
Date published: 2021-05-16
Rated 4 out of
5 by
C Udell from
Love itWell made and beautiful. Wish it had a better looking back - I would have been able to set it out facing windows.
Date published: 2021-05-03
Rated 4 out of
5 by
covid homeschooling from
Beautiful deskI love the desks and think they are amazing quality. However, when they arrived, they were filthy. I had to take every drawer out and completely clean the entire inside of the desk as well as the entire drawer, inside and out. It's a beautiful product but needs some quality control when it leaves the workshop.
Date published: 2020-10-12
Rated 4 out of
5 by
Dawdaphne from
Perfect for my needsLooks great. Very functional. Only reason I gave a 4 is you have to be careful with the finish. Highly recommend a protective desk pad to avoid ink stains and the like.
Date published: 2018-09-21
Rated 3 out of
5 by
A Eppinger from
Poor qualityThe drawers work poorly. Service to fix this has been very slow.
Date published: 2021-11-26
Rated 3 out of
5 by
It engineer from
DeskThe problem with the desk is the finishing is not complete on front of the desk . For such expensive desk your only option is to always place it against the wall.
Date published: 2020-04-16
Rated 3 out of
5 by
Beastman from
Be warned!Own the tuscan partners desk and love it. Bought the standard desk for a smaller office in the home and the back side is completely unfinished! It must be placed against a wall otherwise dozens of silver screws are exposed. So disappointed. Assumed it would be same quality. Only purchase if you are certain it will always be against a wall.
Date published: 2018-08-30
Rated 1 out of
5 by
Martha Fether from
Tuscan DeskThe file folders won’t fit the slits either too big or too small.
Date published: 2022-07-14
Rated 1 out of
5 by
AJBill from
Tuscan standard deskIt’s very pretty, but the paint chips fairly easily. The drawers don’t slide in all of the way unless you push really hard. The file cabinet drawer arrives without the file bars and 2 months later I haven’t received replacement. Definitely not worth it for the price.
Date published: 2021-11-18
Rated 1 out of
5 by
ShirlFL from
DisappointedI bought this desk to lighten up my office. I should have read every review because I did not realize that back was unfinished, This does not work in my office as I can't block windows nor use the opposite wall. I have to figure out how to cover the back to face it forward. I would send it back if it wasn't a hassle. This is a pretty big desk to place against a wall in a home office.
Date published: 2021-09-16
Rated 1 out of
5 by
Fulton Home from
DisappointedWe needed the back of the desk to be finished as it was going to be centered in the room. Disappointed that it is not 'finished' and therefore only suitable to be up against a wall.
