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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $35/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Tuscan Secretary Desk is rated 4.3 out of 5 by 14.
Rated 5 out of 5 by from Is Just What I Wanted I saw the Tuscan Secretary Desk online and had it shipped to our home in the desert sight unseen. It shipped faster than expected and was delivered quickly and without incident. I got it in Tuscan Brown and am very pleased with the color, size and construction. I'm sitting at it right now, writing this via my laptop, which sits nicely on the interior shelf, and my keyboard, which I store underneath at night. The power strip is very handy and the drop-down desktop seems very sturdy. I rarely write reviews, but in this case I thought the service and the product deserved a shout-out.
Date published: 2019-03-15
Rated 5 out of 5 by from Beautiful Secretary Desk This secretary desk is beautiful, well made, and exactly what I was looking for in a small space. I thought it would be a bit more “rustic” ( I got the grey finish), and while there are a few deliberate imperfections, it was not the worn look I was going for, but beautiful, non the less. No issues with product or delivery.
Date published: 2019-02-27
Rated 5 out of 5 by from Absolutely Perfect! The packing to ensure arrival without damage was amazing. The drawers slide out fully and are large and easy to pull, the shelf in the desk is an added plus, the desk hight is perfect for any dining room chair. This piece is exceptional quality! The plugs and light are such a nice added bonus.
Date published: 2018-04-30
Rated 5 out of 5 by from Great features. Outstanding quality. Smooth, silky finish. Versatile finish choices. Functional. Great storage. Attractive display lights. Stunning! I chose several pieces of the Tuscan Collection for a sitting room off our master bedroom suite. I had never furnished this room but have used it for several years for arts & crafts, sewing, wreath making, design work, garden planing, etc. I used to work off folding card tables because I could never find exactly what I wanted for furniture - attractive but functional with lots of storage. I had seen this collection in your mail-order catalog but wasn't sure about the quality until you opened your new store near us. Well, the quality is outstanding! I was sold upon first sight after examining the store display. The finish is smooth and silky feeling. I love the touch display lights. The room's paint color is a deep purple sapphire blue and I chose the Tuscan Cream finish - the room is stunning! Best of all the pieces are functional and I am able to store all my tools and supplies and have three separate work areas that I can leave set up so I can continue hobby endeavors at will. I absolutely love this collection - so glad I waited so long to find exactly what I wanted. I have been a long-standing customer of your mail-order business and you offered me a great discount - much appreciated. I will now have a hard time staying out of your new store. Lastly, the delivery and delivery team were exceptional!
Date published: 2017-05-29
Rated 5 out of 5 by from Elegant, strong and beautiful storage I LOVE this secretary. I work from home and was looking for a work/storage piece that would be useful and also beautiful as it is placed in our living room. With the desk closed, the piece is slim and unobtrusive. With the desk open, there is plenty of work surface. I'm astounded at the capacity of the upper shelves, interior shelf, and drawers for files and other storage. Exceptional piece!
Date published: 2017-03-20
Rated 5 out of 5 by from Beautiful, sturdy and the perfect size This secretary desk is sturdy, elegant and just the right size. Plenty of space for my desktop and laptop to fit inside. I like the touch lighting system on the display cabinet. Drawers hold my files and all my office essentials.
Date published: 2017-02-19
Rated 5 out of 5 by from A Real Winner!! The Tuscan Secretary is awesome! The wood and design perfectly matches our other Tuscan bookcases; the "touch" light in the upper glass doors works perfectly; the desktop plugs for lamps, laptops and cell phones are extremely convenient for owner and guests! The drawers work smoothly and quietly. Just a perfect addition to our guest room!! I couldn't be more pleased. Thank you again, Ballard!
Date published: 2016-12-20
Rated 5 out of 5 by from Excellent Piece for a Samll Space Looked for something like like for a long while and finally found through Ballard. Only drawback was that they do not ship to Canada so had to pick-up in the states. Uses space efficiently in the den in our condo with good finishing and lots of display and storage place. Only suggestion would be is to add additaon glass shelf, and add light inside the desk/lap top area
Date published: 2015-04-14
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