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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.3 out of 5 by 38 reviewers.
Rated 5 out of 5 by Beautiful! Beautiful! Couldn't be happier with this furniture set. The set is very sturdy and looks custom in our office. I would recommend getting glass tops made for working surface too. July 3, 2016
Rated 4 out of 5 by Very good quality I love the color of my gray furniture and the quality seems very nice. My office is now, very well organized! I was disappointed to find that the edges of desk top, lateral file top, hutch, etc. seems to easily flake paint off. I think it should have a better top/seal coat. Also would have been nice to have a paint pen or paint touch up kit for these small areas and future "dings". I was surprised to find that the partner desk only has drawers on one side. The photo in the magazine shows the drawer side so I made the assumption that there would be drawers on the other side as well....only a cubby with a shelf. Overall, I am very pleased with my purchase. June 8, 2016
Rated 5 out of 5 by Wonderful Desk I've had this unit for about 3 months now and I absolutely love it. Excellent quality, sturdy and exactly the right size for my office. I will eventually get a glass top made for it like others have done, not because it really needs it but more to protect the top surface and keep it looking beautiful. I have included a few pictures of my finished office. You'll notice some other Ballard items here as well, the large K on the wall, the film reels, cork board, and the lamp. June 7, 2016
Rated 5 out of 5 by Beautiful and a perfect fit I have been looking at this unit for over a year now. It is just what I wanted. As mentioned by others, I also added a piece of glass ($180.00 additional) to the top of the desk due to the soft wood. Other than that, set-up was easy and the design is beautiful. May 31, 2016
  • 2016-08-12 T11:16:45.035-05:00
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Product:MO303-Tuscan Return Office Group - Large
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