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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $35/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Tuscan Return Office Group - Large is rated 4.1 out of 5 by 52.
Rated 5 out of 5 by from Beautiful Piece I am very happy with this piece. Definitely makes a statement and gives the room a classy feel. One thing to consider that I didn't realize until I had this in the house - unlike other desks where there is a cutout in the desktop to allow for cords to drop down - this desk does not have anything like that. So you see the cords hanging over the desk. Not a deal breaker for me but just not something I realized.
Date published: 2018-11-21
Rated 5 out of 5 by from Exactly what we were looking for We converted a room that typically is a formal dining room into a Homework room for our 7 & 9 year old boys. It is perfect! The furniture is large enough for school projects with poster boards, the storage is fantastic for all the arts & craft supplies. The drawers that are filing cabinets keep school work and information that goes with kid’s activities organized. Assembly was fairly easy. The furniture was heavy, it was packed very well. I love the lights in the glass cabinets. We are waiting on a piece of glass from a local company for the desktop. This room has gone from my least favorite & underused room to a functional, attractive space that keeps us organized and will help develop good study habits for my kids.
Date published: 2018-05-27
Rated 5 out of 5 by from Beautiful, functional office I love this office set. I bought it along with the Tuscan Secretary desk. These modular pieces are elegant, sturdy and functional for all my office needs. It's just the right size for my family and I love the color choices. I really like the touch lighting system on the display cabinets and file drawers glide smoothly and are very sturdy.
Date published: 2017-02-19
Rated 5 out of 5 by from Too Excited to Sleep Today... a belated Christmas present to "us"... my Husband and I received the Large Tuscan Return Office Group in cream and we couldn't be more pleased. We additionally purchased 2 Bookcases (to go on either side of the console-lateral file/hutch) as well as the Media Center. I have looked at this group for over a year but took the time to do our due diligence and researched many other options for what we wanted for office furniture and continued to come back to this group from Ballard Designs. This was NOT a spur of the moment purchase but a well calculated, slow to move, ensure we could make an informed decision, read ALL the reviews, etc. etc. purchase. - We agree with purchasing a glass top and have done so for $180ish (which is exactly what we had read in another review). We also purchased a glass top for the Media Center since we were going to place a TV on top. - To be honest, the finish on the top of the desk was rough to the touch but did not look rough. Since we've purchased a glass top, the roughness did not matter to us. The top of the 2 lateral files, 2 hutches and 2 bookcases were smooth to the touch so no problems there. - Love the lighted hutch and the fact that it has 3 intensity settings. Interesting that you have to physically touch the top right hinge to turn the lights on/off or change the intensity setting. Not a bad thing, just something we had not seen before. - We ordered the glass tops based on the published dimensions and found they are in fact the exact measurements as the glass tops were delivered the same day and fit perfectly!!! - My husband was initially concerned that the desk might not be big enough for the both of us to sit across from each other with a PC monitor directly in front of us; however, we found this large group to not be a problem for his concern. - Since we're both using the desk for our PCs, we ordered the desk glass with a 2" hole that we strategically placed and my "handyman" husband drilled a 2" hole in the top of the desk as well which will hold our monitor/keyboard/mouse cables. We have ordered a clear silicone grommet for the holes. A couple of items to be aware... (these items do not warrant a return of the furniture and is nothing customer service can assist with over the phone). However, it would be helpful if Customer Service addressed these issues in the future. 1) I've read this issue in a previously written review - when attaching the pedestal to the desktop with the provided bolt, my Husband noticed a small protrusion coming up into the top of the desk so he immediately stopped which did not cause a hole in the top of the desk; however, this would have occurred had he not stopped the tightening of the bolt. - They need to provide shorter bolts or not have the countersink so far into the top of the desk. 2) When attaching the hutch to the console (double lateral file), the instructions indicate to "tighten a screw through the holes in the stake plates into each hole in the back of the units as shown." There were no holes in the back of the units so my husband had to make them. Overall - we truly are 'too excited to sleep" and look forward to many years of having this beautiful furniture in our home office. Thank you Ballard Designs for providing the perfect workspace for two!!! (See attached pictures after initial set up)
Date published: 2017-01-11
Rated 5 out of 5 by from Beautiful! Beautiful! Couldn't be happier with this furniture set. The set is very sturdy and looks custom in our office. I would recommend getting glass tops made for working surface too.
Date published: 2016-07-03
Rated 5 out of 5 by from Wonderful Desk I've had this unit for about 3 months now and I absolutely love it. Excellent quality, sturdy and exactly the right size for my office. I will eventually get a glass top made for it like others have done, not because it really needs it but more to protect the top surface and keep it looking beautiful. I have included a few pictures of my finished office. You'll notice some other Ballard items here as well, the large K on the wall, the film reels, cork board, and the lamp.
Date published: 2016-06-08
Rated 5 out of 5 by from Beautiful and a perfect fit I have been looking at this unit for over a year now. It is just what I wanted. As mentioned by others, I also added a piece of glass ($180.00 additional) to the top of the desk due to the soft wood. Other than that, set-up was easy and the design is beautiful.
Date published: 2016-05-31
Rated 5 out of 5 by from Sturdy, quality furniture with a fun feature! This furniture is exactly as described in measurement, color (I purchased the gray), sturdiness and quality. The lights inside the hutches are fantastic and they have a fun feature...they have three dimmer settings that are controlled by touching one of the outside hinges! Beautiful!
Date published: 2015-11-10
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Product:MO303-Tuscan Return Office Group - Large