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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping Expedited Shipping Truck Delivery

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee -
$20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Fees

Threshold Truck Delivery - $40 per item

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Tuscan Flush Bookcase is rated 4.5 out of 5 by 86.
Rated 4 out of 5 by from Nice product but damaged I really like this product but it came damaged with a couple of shelves totally destroyed. They were replaced without issue but I had to wait another week for delivery.
Date published: 2012-09-10
Rated 4 out of 5 by from Great Finish I love my new bookcases. Shelves are easy to adjust and the finish is beautiful. The only improvement would be to finish the back like the sides and front. Overall I am very happy and delivery was a breeze.
Date published: 2012-05-14
Rated 4 out of 5 by from beautiful cabinets I received my cabinets last week and they arrived sooner than expected with professional delivery. I ordered a left flush and a right flush with the intention of putting them together for a one-unit look. As mentioned in other reviews, the cabinets do not sit flush together without some sort of bolting/fastening. Even with this there is still a gap between the bookcases causing them to look like two pieces pushed together. I may add a piece of trim moulding to cover the gap. That said - we installed lights in the top and the cabinets are beautiful.
Date published: 2011-08-29
Rated 4 out of 5 by from Exactly what we were looking for! We bought 2 bookshelves and the return desk. This set is great and very nice looking. The desk space is plenty for multiple computers and space to write on without feeling crowded. This was more than what we wanted to spend but I couldn't find this style anywhere else. I like that we didn't have to put it together and it was brought right into the room.
Date published: 2011-03-16
Rated 3 out of 5 by from Stylish Book Cases I would have given five stars but one of my bookcases is a different color than the other three. Other than that they are lovely, sturdy bookcases.
Date published: 2020-06-14
Rated 3 out of 5 by from Good but Not Great Arrived after several reschedules. Moldings at the top and bottom did not match up well with moldings on existing bookcases.
Date published: 2020-06-09
Rated 3 out of 5 by from Bookcases don't look like their catalog picture Although we are keeping them, these bookcases are somewhat of a disappointment. The unfinished tops and the limited number of shelf positions are not what we expect for their top quality price. Also, the Tuscan Brown color is much darker than they appeared to us from the catalog pictures. At least they are sturdy and Ballard replaced the broken shelf very soon upon our request.
Date published: 2013-04-09
Rated 1 out of 5 by from NOT WHITE Tuscan White is not white. It is cream. Looks nothing like the color online. Learn from our mistake, order a sample before ordering. Since we like nothing else in exchange, we are responsible for the shipping here and the exchange shipping. Meaning, we are out $520 ($260 shipping here, and $260 shipping back). Honestly, for $2000 you can get custom bookshelves built in 3 days from any reputable carpenter. Not worth it even if the color was "white" and looked like the color online.
Date published: 2016-09-15
Rated 1 out of 5 by from Disappointed with quality I received the Tuscan flush center bookcase today. Delivery was prompt and it was properly placed as I requested with the packaging taking away. The quality of the piece though is very disappointing. I expected the piece to be better constructed. It is similar to what would be found at an office store for less than half the price paid for this piece.
Date published: 2016-03-08
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