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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $10/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Tuscan Flush Bookcase is rated 4.4 out of 5 by 51.
Rated 5 out of 5 by from Beautiful and well made! Purchased this with the drop leaf desk. Perfect for my space! Well crafted and beautiful!
Date published: 2018-07-06
Rated 5 out of 5 by from Additional pieces Added 4 units to 3 others purchased several years ago. Quality still great - match perfectly
Date published: 2015-05-27
Rated 5 out of 5 by from Great Bookcase - Beautiful! I love this bookcase! It's beautifully finished, looks expensive and lovely style with a touch of crown molding. Also very sturdy.
Date published: 2015-03-12
Rated 5 out of 5 by from Thhe bookcase is exactly what we needed. Very good quality and solid construction. We ordered additional bookcases after receiving the first bookcases and the color matched.
Date published: 2014-09-16
Rated 5 out of 5 by from Perfect addition I am pleased with everything about the bookcases (bought 2). They arrived in a timely manner, were packed with utmost care, only assembly required was to add the shelves and level the furniture. I needed a very specific size for either side of a double window and to match an office unit I already owned. The Tuscan bookcases fit perfect and matched almost perfectly. I will enjoy the furniture for many years to come. This was my first experience ordering furniture online and it was a very positive experience. I also found the price quite reasonable for the quality of the furniture. I was able to take advantage of an existing sale also.
Date published: 2014-02-14
Rated 5 out of 5 by from Great quality and ease of set up. Delivery and set up went smoothly and I love the quality of my new bookcase.
Date published: 2014-02-06
Rated 5 out of 5 by from Great quality - darker than hoped I ordered the flush and the corner Tuscan bookcases to use with three Tuscan bookcases that I ordered 6 years ago. The cases were delivered in perfect condition and are really easy to install and level, and the quality is great. Unfortunately the color of my new bookcases is different than those that I already have; these are a darker brown, more of a mahogany than a traditionally reddish-tinged Tuscan brown. I'm planning on keeping the bookcases and I'll just stain the older ones to match the new ones - but if you're trying to match older Tuscan bookcases you might want to be aware of the color difference.
Date published: 2014-01-21
Rated 5 out of 5 by from Absolutly beautiful! I only had room for two of these, but I can imagine how wonderful the 3 piece set would look together on a wall! I highly recommend these cases!
Date published: 2014-01-05
Rated 5 out of 5 by from love it Matches my fireplace and looks great. bought 2 for each side. good price . thank you!
Date published: 2013-04-06
Rated 5 out of 5 by from Beautiful piece We have purchased many items from Ballard and have never been disappointed; this bookcase was no exception. It arrived early; the delivery people were very careful and professional regarding its placement and cleanup; and the bookcase looks fantastic in our living room. A quality piece as always!
Date published: 2013-02-06
Rated 5 out of 5 by from Look like built ins These bookshelves look like a custom built in. Great value for quality.
Date published: 2012-03-28
Rated 5 out of 5 by from Adjustable alignment made for perfect appearance I have five of these in a 130" book wall. My floor, like most, is not perfectly flat. Therefore, I started with the middle case, and using a level, adjusted the feet. Patiently working out to the left and right, adjusting the feet of each case, I have what appears to be a single piece of furniture.
Date published: 2011-12-17
Rated 5 out of 5 by from Beautiful and Sturdy We bought two of the center flush bookcases in Tuscan Brown. These are high quality pieces; very sturdy. The brown color is deep and rich (not reddish), the veneer is semi-glossy. They look great in our living room, flanking a big picture window. We have 11' ceilings, and it was very hard to find tall, slender bookcases. The height on these is perfect. Delivery does take 2-3 weeks, so patience is required. But we are very happy with the result.
Date published: 2011-10-28
Rated 5 out of 5 by from Perfect bookcases! We bought two bookcases to flank our dresser in our nursery and they look absolutely perfect! The cream finish is well done and the size of the bookcase is substantial enough without making the room feel heavy. Good value, quality product, quick delivery. Overall, a great customer experience and I'm very happy with our purchase!
Date published: 2011-07-09
Rated 5 out of 5 by from beautiful This is exactly as pictured, although a bit more yellow hue to it than it looks in the pics. Still would be considered antique cream color, just not white or antique white at all. BEST of BEST, it was delivered all in one piece w/no assembly required! :)
Date published: 2011-04-06
Rated 4 out of 5 by from Good Quality. We've had our new office pieces for about 3 weeks. The quality is good and they look great in the office space. We ordered 3 pieces in Cream. Two are the color we expected, the bookcase, however, is a more orangey beige...not exactly the same color. We have not contacted Ballard to discuss this yet. I would think that all three pieces should have been painted from the same lot of paint.
Date published: 2018-05-10
Rated 4 out of 5 by from Excellent delivery service! Deilvery was great---on time and they put it where we wanted it! The bookcase is exactly as advertised. I wish it was available in a pure white---it is a very creamy color. I am very happy with this purchase.
Date published: 2014-06-21
Rated 4 out of 5 by from Good use of space Easy to assemble. Good color. Fits well into my office.
Date published: 2013-08-10
Rated 4 out of 5 by from Nice product but damaged I really like this product but it came damaged with a couple of shelves totally destroyed. They were replaced without issue but I had to wait another week for delivery.
Date published: 2012-09-10
Rated 4 out of 5 by from Great Finish I love my new bookcases. Shelves are easy to adjust and the finish is beautiful. The only improvement would be to finish the back like the sides and front. Overall I am very happy and delivery was a breeze.
Date published: 2012-05-14
Rated 4 out of 5 by from beautiful cabinets I received my cabinets last week and they arrived sooner than expected with professional delivery. I ordered a left flush and a right flush with the intention of putting them together for a one-unit look. As mentioned in other reviews, the cabinets do not sit flush together without some sort of bolting/fastening. Even with this there is still a gap between the bookcases causing them to look like two pieces pushed together. I may add a piece of trim moulding to cover the gap. That said - we installed lights in the top and the cabinets are beautiful.
Date published: 2011-08-29
Rated 4 out of 5 by from Exactly what we were looking for! We bought 2 bookshelves and the return desk. This set is great and very nice looking. The desk space is plenty for multiple computers and space to write on without feeling crowded. This was more than what we wanted to spend but I couldn't find this style anywhere else. I like that we didn't have to put it together and it was brought right into the room.
Date published: 2011-03-16
Rated 3 out of 5 by from Stylish Book Cases I would have given five stars but one of my bookcases is a different color than the other three. Other than that they are lovely, sturdy bookcases.
Date published: 2020-06-14
Rated 3 out of 5 by from Good but Not Great Arrived after several reschedules. Moldings at the top and bottom did not match up well with moldings on existing bookcases.
Date published: 2020-06-09
Rated 3 out of 5 by from Bookcases don't look like their catalog picture Although we are keeping them, these bookcases are somewhat of a disappointment. The unfinished tops and the limited number of shelf positions are not what we expect for their top quality price. Also, the Tuscan Brown color is much darker than they appeared to us from the catalog pictures. At least they are sturdy and Ballard replaced the broken shelf very soon upon our request.
Date published: 2013-04-09
Rated 1 out of 5 by from NOT WHITE Tuscan White is not white. It is cream. Looks nothing like the color online. Learn from our mistake, order a sample before ordering. Since we like nothing else in exchange, we are responsible for the shipping here and the exchange shipping. Meaning, we are out $520 ($260 shipping here, and $260 shipping back). Honestly, for $2000 you can get custom bookshelves built in 3 days from any reputable carpenter. Not worth it even if the color was "white" and looked like the color online.
Date published: 2016-09-15
Rated 1 out of 5 by from Disappointed with quality I received the Tuscan flush center bookcase today. Delivery was prompt and it was properly placed as I requested with the packaging taking away. The quality of the piece though is very disappointing. I expected the piece to be better constructed. It is similar to what would be found at an office store for less than half the price paid for this piece.
Date published: 2016-03-08
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