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Tuscan Desk Return

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Ballard offers free swatch samples for our fabrics. See and feel the real fabrics in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our White Glove Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home white glove service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.


Express Delivery Charges (for orders under 10 lbs.)
  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.


*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.
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Tuscan Desk Return is rated 4.1 out of 5 by 20.
Rated 4 out of 5 by from Good Value This is a well-made desk. It is larger than it looks in the catalog so be sure to measure. The only complaint I have is I wish there was a middle drawer. I miss that space for storage. The side drawers are deep and the file drawer is very nice and sturdy. The File Console and Hutch are my favorite pieces. They are well made and look great in my office. Beware, you need to purchase the rods for the file cabinet from Ballard. Standard file rods would not work. Overall, I am happy with my purchase and would recommend it.
Date published: 2017-03-21
Rated 4 out of 5 by from Beautiful Home Office Solution I ordered the cream desk with two lateral files. It has transformed my home office. The lateral files were fully assembled and only needed the file rails added. The desk went together easily and the 3 pieces look beautiful together. I did order glass tops for all 3 pieces from a local glass store and waiting for the custom Carson chairs to arrive. Fortunately I live near a Ballard store and was able to pick up the units in my own truck because the freight was exorbitant. Great purchase!
Date published: 2016-06-08
Rated 4 out of 5 by from Beautiful Desk We recently overhauled our home office and got this desk, the file cabinet and hutch and the secretary piece. The set is beautiful and fits well, even in a small room (11x11). The desk is large though - make sure you measure. You can easily fit a person on each side working together. I used the booklet that comes with the collection and took the graph paper and cut out the individual pieces. It really helped determine what would fit in the room.The desk comes in pieces so you can flip the pedestal to attach facing either way. Since the desk is deep, even though the file drawers are only half deep, they are still substantial. The bookshelves on the other side are a nice touch and I like the way the ends of the shelves are finished with the molding. The Tuscan brown is a nice dark traditional color and goes well with the rest of my cherry and mahogany furniture. The furniture is beefy and heavy and looks really rich. My only complaint is the "forced antiquing". I think it would look better if they didn't add the little dings to make it look old. Up close, they look a little "forced". But it's not enough to take away from the beauty of the furniture. Overall, the set looks great and I would definitely recommend it.
Date published: 2016-06-02
Rated 4 out of 5 by from Beautiful desk (and hutch)! I absolutely love this desk (and hutch) from Ballard Design. The desk is HUGE, and perfect for my home office. It's very beautiful with lovely design elements (and super practical). The only down side is that it scratches and chips very easy ...even from things that do not have a sharp edge. After having it for 2 weeks, I ordered a glass top (from a local company) to prevent scratching. Also - the color is such a dark gray, it almost looks green. Would definitely recommend, but plan to get a glass top to protect the top of the desk!
Date published: 2016-03-07
Rated 4 out of 5 by from Love this piece I had my eye on this set for a loooong time, we purchased the desk with a file console/hutch flanking each side. I love the whole set up and get many complements on the set. Lots of file space. My husband & I have plenty of room for our laptops and paperwork. We did take the advice of others and placed a custom cut glass on top. We have had it for over a year now and it still looks great. My husband did need to fix the file drawers so they would close right, but it wasn't a big deal.
Date published: 2014-10-04
Rated 4 out of 5 by from Fully extending drawers We purchased two Tuscan Desk Returns and Lateral File Cabinets. Even though these are intended as partner desks, the width of these are perfect for individual use with multiple monitors, laptops, etc. as well. Love that the drawers fully extend. Also love the versatility - depending on how you turn the top during assembly, you are able to determine whether the drawer pedestal is on the right or left hand side. With our configuration, we needed one of each and it worked perfectly! I will say the S&H was exorbitant - way more than I usually pay. Since this is a softer piece, a corner on one desk was damaged during delivery and several scratches marred the finish, but they were easily fixed with a furniture marker. Also had issues getting the pieces delivered. We were on the 3rd try with the delivery trucking company in our area before we actually received. A little bit of hassle, but we are very happy with the finished products.
Date published: 2014-05-21
Rated 4 out of 5 by from Desk is sturdy and for the most part serves the purpose although a central drawer or keyboard tray would have been appreciated. It was difficult to get the bolts to secure the top started since they were not lined up well even though the top was aligned correctly. There is still one bolt not installed because it simply does not line up. Also one bolt securing the file cabinet portion is causing a slight bulge in the top. The desk and cabinet come in two boxes and do require assembly although I was assured this would not be the case.
Date published: 2014-05-09
Rated 4 out of 5 by from Be careful with the screws while assembling This desk is a great size and it's wonderful for working at both sides. The style is nice, and the build is solid. The top will mar with any pressure. I plan to get a glass top cut. Be careful when screwing the base into the top, the screws will cause the paint to buckle on the desk top.
Date published: 2013-02-17
Rated 3 out of 5 by from Beautiful desk with a delicate finish The Tuscan desk was something I looked at for a few months. I love the size of it, perfect for my 27" monitor. However, I did send the desk back due to the finish. The desk was dented and the over all finished was flawed beyond repair. Not the quality I expect from Ballard. Please note that you have to assemble this very large desk yourself. The shipping price is just that...shipping.
Date published: 2013-02-17
Rated 3 out of 5 by from For the price, this product falls short. The finishing touches such as the paint were less the professional. Upon close inspection, the paint job had paint drips and bubbles. We also purchased the filing cabinets that had the blimmishes. You would think spending this amount of money you would have received a better quality product. Also, a better visual of the furniture on the web site would have been helpful.
Date published: 2013-01-21
Rated 2 out of 5 by from Nice look, dents very easily Very disappointed that the wood is so soft that it dents easily...so easily that writing on a piece of paper with pen ruined sections of the table. If you want this item I HIGHLY recommend you install a piece of glass on the top...otherwise not worth the price.
Date published: 2012-11-25
Rated 2 out of 5 by from Not worth the price This piece was not as easy to assemble as anticipated. Slots for screws did not align without some maneuvering. In addition the desktop finish and finish around molding were shoddy. Not worth the price paid especially considering the exorbitant shipping amount charged
Date published: 2012-10-10
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