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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item
Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

  • Share any restrictions or
    special circumstances

  • Ensure that all items will
    fit through access points

  • Ensure pathways
    are clear

  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Tuscan 3-Piece Secretary Desk Group is rated 4.1 out of 5 by 23.
Rated 5 out of 5 by from Home Office Perfected This is a perfect solution to a home office in a small room. Well made, easy to assemble, color and finish are perfect for my needs. It is a look that is modern, yet goes with all decor.
Date published: 2022-07-07
Rated 5 out of 5 by from Beautiful & Functional! Beautiful & functional addition to our home! I removed the power strip and replaced it with a surge protector to keep the computer safe. First set of bookcases were damaged during shipping and the company was great about quickly replacing them.
Date published: 2021-09-20
Rated 5 out of 5 by from Great quality and awesome customer service Love the quality and the customer service was amazing. One of the shelf’s came with a small crack and it was replaced immediately and arrived very fast. Will definitely order from here again
Date published: 2020-08-25
Rated 5 out of 5 by from Great features I ordered the three piece set in gray and was very pleased with the color and the quality. It fits the space perfectly and the only assembly needed was to put in the adjustable shelves at height desired. At first I didn't understand how the light worked, but then realized that you just touch it to adjust the brightness.
Date published: 2019-05-02
Rated 5 out of 5 by from Beautiful and Functional I bought the three unit bookcase and secretary to use for my home office. It is a beautiful piece of furniture and very functional for my needs.
Date published: 2019-04-22
Rated 5 out of 5 by from Great Piece of Furniture We love this piece of furniture. The gray is a beautiful finish and the lighting in the upper cabinet looks very nice. The only thing that we would change is the location of the power strip. It would make more sense if the power strip was located on the back of the secretary with the plugs facing the user, rather than to the side.
Date published: 2017-03-02
Rated 4 out of 5 by from Nice piece - a little tricky We coupled this beak set with the media console to update our living room furniture. Pleased with the overall outcome but the secretary and bookcases were a little tricky to get level, connected and anchored.
Date published: 2021-01-11
Rated 4 out of 5 by from Good Value! Appreciated availability of wood sample in lovely cream color as well as quick delivery. Nice combination of good design with lighted shelves and glass doors plus shelving. Also, really like cord management in combination with USB ports, and especially appreciated finding this group on sale around Memorial Day. Fairly easy to iron out a few wrinkles, with a couple of notes: Hinges on right glass door were bent, but husband straightened them out, and wish there were more bookshelves both top and bottom. Also, make sure levelers on secretary have been leveled prior to anchoring with L brackets to wall. Bookshelves still weren't quite even with secretary even after leveling, so husband attached a couple of extra brackets across top where bookshelves meet secretary.
Date published: 2016-06-07
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Product:MO423-Tuscan 3-Piece Secretary Desk Group