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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Tuscan 3-Piece Flush Bookcase Set is rated 4.6 out of 5 by 70.
Rated 5 out of 5 by from Love them! I wanted these bookcases for so long and finally splurged. They are beautiful and look great in my living room. They are sturdy and well-built. The shelves were easy to put in and are easily adjustable. Delivery was very simple-the guys removed the pkg and brought them in and set them up (no assy required). Mine are on carpet, so they aren't perfectly flush, but that is to be expected and it's not really that big of a deal to me, they still look great. They do have levelors on the bottom, so I imagine getting them level on hard flooring would be no problem. I'm so glad I finally got them!
Date published: 2011-03-16
Rated 4 out of 5 by from Lovely Shelve...but These are lovely shelves. We bought them in black and they look great BUT they need to be screwed together to line them up evenly and on one of mine, the bottom screw sticks up too far for the plastic cover to fit. In my opinion, something this costly should not have such a rooky error. So, I'm happy with my purchase but remember they aren't perfect.
Date published: 2022-11-09
Rated 4 out of 5 by from Lovely. Hard to level. Came missing some shelf brackets.
Date published: 2021-07-07
Rated 4 out of 5 by from Well made, color description off I Purchased this bookcase in warm gray. It is very well-made and a beautiful design that will coordinate with all styles. The color however is more cool than warm. I was hoping it was a green gray as described by another reviewer but that’s not what I’m experiencing. I plan to paint it.
Date published: 2020-04-21
Rated 4 out of 5 by from Tuscan Brown bookcases The Tuscan Brown bookcases are lovely. Delivery was fast and went smoothly. Be aware that some of the edges are distressed. Examine the photos carefully. I hadn't noticed this when I ordered them, which is the reason for 4 stars instead of 5. Other than that, they're beautiful.
Date published: 2020-02-18
Rated 4 out of 5 by from Sturdy and nice looking. I am enjoying the bookcases. They look nice. One shelf came with a small nick in it which I covered up with a marker. The shelves are sturdy. The overall color was darker than I expected. It's more of a dark cherry than Tuscan. I am happy with them.
Date published: 2019-02-18
Rated 4 out of 5 by from Very pretty bookcases I ordered the set of three Tuscan bookcases, and they look very nice in my office. The white glove service was required, I think, and worth the extra money. The reason I didn't give this order 5 stars is a) that the leveling pads design for these bookcases leaves much to be desired. b) In addition, a bag of shelf supports was missing, which I had to call back on, which is sort of annoying. I'm still waiting for a replacement bag to arrive. My husband ended up creating a kludge of his own so we can finish up the bookcase.
Date published: 2012-07-29
Rated 4 out of 5 by from Great shelves; too dark though I ordered the Tuscan Brown shelves--3-piece set. The white glove delivery was impeccable. The quality of the shelves was well worth the money; they were solid, expensive looking and had adjustable footings, which is a really nice feature. The only problem, which was the deal breaker for me, was that they were dark, dark brown, like a cherry wood, and not a nutmeg or chestnut as they appear in the catalog and even online. (Although, online the Tuscan Brown does appear slightly darker) I called customer service and they were happy to pick them up for a free return because they were "not as advertised." I cannot speak highly enough about Ballard and their commitment to making their customers happy. I'm just hoping that they will come out with some lighter brown bookshelves.
Date published: 2012-05-31
Rated 4 out of 5 by from Beautiful but Tuscan brown is dark These bookshelves are beautiful - quite elegant looking. Just one warning - the Tuscan Brown color is much darker than it appears in the catalog. These bookshelves are beautiful deep mahogany brown - not the medium brown you see in the photo.
Date published: 2011-09-01
Rated 3 out of 5 by from Could be perfect There is no hardware to attach the three pieces, so they are not flush. These expensive pieces could be perfect with a little tweaking. Otherwise looks close to custom and very nice in my office.
Date published: 2022-04-14
Rated 3 out of 5 by from Not Gray Just an FYI.... these bookcases and secretary are NOT dark gray. They are green. My entire home is shades of gray and when they uncreated them On the driveway I could see they were green. I am keeping them as they are what I needed for the space but will have to have repainted or lightly washed with a gray paint. They need to correct their catalog. .
Date published: 2017-06-17
Rated 3 out of 5 by from You Get What You Pay For These are adequate bookcases for the price, and I purchased them because they were the correct dimensions for my space. I ordered two sets and they both came damaged as mentioned by other reviewers. Clearly there is a recurring packaging problem as they were not damaged during delivery. Customer service was easy to work with and replaced quickly without me needing to send anything back. If you are looking for something really nice, you will need to spend more money though.
Date published: 2014-03-03
Rated 2 out of 5 by from Look and quality not as expected, for the price. Bookcases were packaged very well by the manufacturer. The color is more yellow-toned cream than pictured. Since it does consist of 3 separate pieces, considerable time and effort was spent trying to get all three pieces aligned and leveled to appear as one cohesive unit. (Ours were set up on hardwood floors). By the time the leveling effort was complete, a piece had already broken off the back bottom of one of the bookcases. These are listed as crafted of wood and wood veneers, however, based on the broken area, these are pressed wood/particleboard and veneer. Not what was expected for the price.
Date published: 2011-03-21
Rated 1 out of 5 by from The quality is marginal at best I am disappointed in the overall quality of the product for the price paid.
Date published: 2017-01-08
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