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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Turin Indoor/Outdoor Rug 4.2 5 177 177
Love these rugs! I have five: one runner, three 2 X 3, and one 4 X 6. Two are red and three are the tan color. I found them true to their appearance in the catalogue. The tan rugs with black and white trim make a nice statement on my tile floors. To maintain I shake the small rugs outside and vacuum the larger rugs. So far--6 months to about 5 years--they are wearing well. February 21, 2015
Great product I got the 4 x 6 rug for my kitchen and it looks great. February 19, 2015
Smart looking I purchased this rug for the entry in brown and liked it so ordered runners for the hallway. They feel soft underfoot and are reasonably durable for the money. They look great and I'm happy. would have rated 5 stars except the wear is visible on the entry rug vs. the newer hallway rugs. February 11, 2015
Beware if you're pets are scratchers! I was surprised by the softness and thickness, I was expecting a stiffer rug so I wondered how it would be durable enough for dirt and pets outside. I am a dog sitter. I put the rug down inside the house at the back door. I was outside on the patio for 5 minutes on a phone call and came inside to a rug with long strands of yarn pulled out from a small dog scratching the soft hooked yarn into long strings. I was horrified! I cut all the strings off, it looks better but I felt so bad that it was so delicate that it was damaged so quickly. Beware of cats that scratch! Also on the green rug I was expecting black and white checkered border, it's actually more beige and black, I still like it. February 4, 2015
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Product:RW039-Turin Indoor/Outdoor Rug
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