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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
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Tristen Ottoman is rated 4.9 out of 5 by 48.
Rated 5 out of 5 by from Love this! Works great in my space and the fabric is perfect!
Date published: 2024-01-16
Rated 5 out of 5 by from Beautiful and functional exactly what I was looking for! Large square ottoman that is soft but kids/sound absorption but the trays are perfect for books/drinks. I got the performance fabric but haven’t had any major issues yet to report on it. I was told a 4 month wait but received it in 2!
Date published: 2023-10-28
Rated 5 out of 5 by from Gotta buy it I picked out a custom fabric to match chairs and curtains. I love it. Quality and love the middle pieces of wood where you can put a cup or decoration.
Date published: 2023-10-16
Rated 5 out of 5 by from Unique Look! Beautifully made ottoman, just love the unique look. Legs and trays are a little lighter than they look online.
Date published: 2023-08-24
Rated 5 out of 5 by from Love ❤️ ♥️♥️ Great big ottoman! Exactly what I was looking for! Love the look and everyone has a place to prop their feet. Elegant & practical!
Date published: 2023-08-22
Rated 5 out of 5 by from Wonderful Addition I ordered this ottoman on a bit of a whim, as I was looking for something very modern and natural (concrete or solid wood). I found this for a great price (open box) and took a chance, and I'm so glad I did. Mind you, it's BIG. It will take up some space but that is exactly what I needed to tie my living room together and make it all feel connected. This table is so easy to style, and I can envision it being very versatile for every season. While it does lean traditional, it would suit many different decor styles. So pleased with this purchase!
Date published: 2021-11-23
Rated 5 out of 5 by from Love it! Ottoman is beautiful and well made. Really happy with decision to purchase!
Date published: 2021-10-26
Rated 5 out of 5 by from Painted it white and looks amazing Product looks real nice. We painted the let’s and trays white and it looks amazing. I wish the product would come in white everything!!
Date published: 2021-09-16
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Please note:

  • * Digital images of custom upholstery may differ in pattern placement from the actual item.
  • * Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order.
  • * Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UO269-Tristen Ottoman