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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $20-$40/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $20-$40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4hour window for your delivery. When scheduling, share any restrictions or special circumstances that could impact your delivery. This includes, but is not limited to, narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs and service elevator restrictions. It's important to ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.

What to expect for Delivery

On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.

Accepting your Delivery

Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

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Tremblant LED Tree is rated 4.4 out of 5 by 48.
Rated 5 out of 5 by from Beautiful bright tree The Tremblant LED tree was a wonderful surprise when it arrived because it exceeded my expectations. It now sits on my mantle. It looks exactly like the picture and the lights inside actually light it up very nicely (you can see it from across the room). The material is very expensive looking and this tree blends in with any decor. Can't say enough good things about it.
Date published: 2020-12-11
Rated 5 out of 5 by from LED tree These are very pretty lit at night. Simple yet elegant. The quality is not high end, but I am happy with them.
Date published: 2020-11-18
Rated 5 out of 5 by from LED Trees These trees are just gorgeous. Don't hesitate, buy!
Date published: 2020-02-17
Rated 5 out of 5 by from Gorgeous, simple and elegant, bought the pair So beautiful, elegant and pristine. Finish is matte, somewhat unglazed, so I take off the table for Italian dinner nights!
Date published: 2020-02-06
Rated 5 out of 5 by from Beautiful tree Is just beautiful, love the lights inside of this Christmas tree, thanks
Date published: 2020-01-07
Rated 5 out of 5 by from Gorgeous! Simply stunning! So pretty with the room light off. Ordering another one. This is the medium tree, so I will order the large tree.
Date published: 2017-12-15
Rated 5 out of 5 by from Simply Beautiful Love this tree and will be ordering another one! So happy it does not have an electrical cord so I can put it anywhere. It is absolutely beautiful!
Date published: 2017-11-01
Rated 4 out of 5 by from Sophisticated holiday decor! I ordered this after Christmas so I've only been able to admire this beauty when it arrived. It is quite substantial and I can't wait to add it to my holiday decor in 2021!
Date published: 2021-03-14
Rated 4 out of 5 by from Pretty but no timer Tree pricey but lovely bisque finish. Just wish it had a timer function.
Date published: 2021-03-04
Rated 4 out of 5 by from Beautiful! Just as pictured. Love this large tree. Just as pictured. If switch were easier to get to, I'd like it more. Since mine isn't displayed 360 degrees, I'd prefer on back. Or remove controlled would be THE BOMB!
Date published: 2021-03-04
Rated 4 out of 5 by from Needs a timer or remote. Just received the large one. These are very pretty they just need a timer function especially for the price point. Otherwise I will enjoy adding this to my decor during the holidays.
Date published: 2020-11-18
Rated 4 out of 5 by from Beautiful These trees are classic and timeless. I purchased a small and large one and wish I ordered another of each! The only thing is I wish the lights had a remote to turn on and off. However, it doesn’t bug me too much to turn them on and off from the bottom because they are so pretty!
Date published: 2019-01-07
Rated 3 out of 5 by from Tremblant tree Pretty but one of 3 I bought quit working the second time I turned it on. Also why 2 on switches? Lastly these are not cheap, should have a timer function.
Date published: 2017-12-06
Rated 3 out of 5 by from Beautiful but a pain to turn on/off I love this Christmas tree, it's beautiful & will look perfect in my kitchen....but...the on/off switch is under the bottom of the tree and a real pain to turn on/off. Lends itself to breaking. Wish it was designed a little better. Even if it was on a timer, or remote. Would've loved it to be hard wired.
Date published: 2017-10-31
Rated 2 out of 5 by from LED lights defective I bought a couple of these last year, and the bisque porcelain material is gorgeous. However I had problems with the lights not working dependably and ended up taking the whole lighting mechanisms out of the trees. I thought my mishaps were a fluke and possibly because of sustained damage in shipping, but I see that other buyers have experienced the same issues. For the price, this problem needs to be addressed by Ballard. Recommended with caution if you want to take a chance.
Date published: 2018-11-29
Rated 1 out of 5 by from Big disappointment Beautiful concept cheaply made. I have three. They all work with some effort with one of the cheap switches, but none of the three illuminate the same. Not the quality you would expect. No where close
Date published: 2021-03-04
Rated 1 out of 5 by from Rattling bulb The large one arrived with a rattling bulb inside it when I returned it the second one they sent didn’t work so I had to keep the one with the rattling bulb the small one was great
Date published: 2021-02-14
Rated 1 out of 5 by from Broken, after 2 years! I bought this in 2017. Obviously, being a Christmas tree, it only got used for about a total of 3 months....and NOT lit every night!.....It stopped lighting up, about 1 week after Christmas, this year!!....Can’t open the bottom, without breaking it. I have contacted customer service, asking for a replacement. I am a VERY loyal customer....I hope NOT to be further disappointed!!
Date published: 2020-01-04
Rated 1 out of 5 by from LED Tree What a disappointment..this did not light up at all..totally did not work!! Sending back asap..so expensive for an item that was sent out defective!!
Date published: 2018-10-20
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