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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping Expedited Shipping Truck Delivery

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee -
$20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Fees

Threshold Truck Delivery - $40 per item

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Trellis Sisal Rug is rated 4.6 out of 5 by 212.
Rated 5 out of 5 by from So good I bought it twice This is the second time I have purchased this rug. Great pattern, nicely trimmed edges, and holds it shape well. Easy to maintain without tons of natural fiber shedding.
Date published: 2021-03-04
Rated 5 out of 5 by from Trellis Sisal Rug Great entrance rug. Beautiful design and does not show the dirt from shoes. Highly recommend!
Date published: 2021-02-14
Rated 5 out of 5 by from Great rug!! Great rug!!! Best purchase ever from Ballard! It feels great on your feet, looks super and laid flat from the beginning.
Date published: 2021-02-01
Rated 5 out of 5 by from Love it! I bought this rug in 2011 and it still looks great! I have 2 golden retrievers that run on it and it shows no signs of wear! I would highly recommend it!
Date published: 2021-01-15
Rated 5 out of 5 by from My new sisal rug rocks! This is a beautiful, high quality addition to my home and I love it! The color is a nice straw color (some are more honey) and quite pleasant underfoot. Trellis pattern is subtle but adds a touch of class to the rug.
Date published: 2020-10-29
Rated 5 out of 5 by from Trellis Sisal Rug I bought one for my LR & DR. I love the texture and the feeling of warmth it gives the rooms. I would definitely recommend this rug.
Date published: 2020-10-17
Rated 5 out of 5 by from The best! I have ordered several rugs online this year and this is my favorite! The quality, look, style are perfect!
Date published: 2020-09-21
Rated 5 out of 5 by from Delivery Status of rug order The rug is just fine and I am glad I have it, however, your delivery system is in shambles. I was told it was to be delivered at a certain time and it was recorded that it was and come to find out there was NO delivery of any kind on that day! I called and called to get it straightened out to no avail. Finally they said they were going to deliver it a week later and I said that was not convenient so they made other arrangements and delivered it two days later. For the price of the rug and your company values this was a terrible experience and completely unprofessional. The company was J B Hunt and they are too recognized to have this sort of situation. The young lady whom I spoke to was Kim and she certainly was not representative of this company.
Date published: 2020-07-27
Rated 5 out of 5 by from Trellis Sisal Rug This rug is the best! The trellis design gives it a more finished, elegant look and it is great on the feet.
Date published: 2020-06-11
Rated 5 out of 5 by from Beautiful rug!! I bought this for my screened porch and love it!! It a beautiful pattern and durable!! I highly recommend!!
Date published: 2020-05-26
Rated 5 out of 5 by from Happy with it It’s in our entryway. Like the look. Hides all dirt tracked in. Vacuums well
Date published: 2020-05-22
Rated 5 out of 5 by from Definitely recommend After a lot of looking around I bought this runner for my entryway. The design is subtle and the rug is well made. I especially like that it is bound on all sides, because many of the natural fiber runners are not bound and tend to be wavy on the sides. Definitely recommend.
Date published: 2020-05-11
Rated 5 out of 5 by from Beautiful rug I’ve bought these natural fiber rugs in the past but I was pleasantly surprised to see a rubber backing on this one which means no rug pad and no excessive shedding. The rug is beautiful
Date published: 2020-05-05
Rated 5 out of 5 by from Beautiful rugs! These are well made and good looking rugs. I have purchased these same rugs over 3 times for both my main home and my beach cottage. Love the look and quality. Shipping is quick and rugs come well packaged.
Date published: 2020-03-10
Rated 5 out of 5 by from Love, love, love! The rug is perfect! Its texture is just what I was looking for and the rubber backing keeps it in place. I am very happy with the look and quality!
Date published: 2019-12-01
Rated 5 out of 5 by from Very pleased with the rug! The weight and texture are perfect & the subtle pattern works well! The rug helps tie our busy, open dining/kitchen/living area together AND it stands up well (so far) to foot & paw traffic. Recommend the pad underneath.
Date published: 2019-10-05
Rated 5 out of 5 by from A Nice Beachy Look The rug is a bit “hairier” than I anticipated. That is, there are fibers that stick up. Not sure how it will wear, but a nice impression overall.
Date published: 2019-09-12
Rated 5 out of 5 by from Nice entryway statement Very nice entryway runner. Looks just as we expected from the online picture. Well made, nice design, great color and stays in place perfectly. Very satisfied with the product.
Date published: 2019-09-08
Rated 5 out of 5 by from Love, Love, Love I love this rug! We actually have six of them in various dimensions because they work so beautifully with our heart of pine floors. They hold up well, easily spot cleaned, and add a finished look of neutral color to the room. The trellis design is subtle creating a polished look. They even look great layered under smaller throw rugs. Great investment!
Date published: 2019-09-04
Rated 5 out of 5 by from Love this rug! Love this rug! So stylish, it instantly updates the room!
Date published: 2019-08-23
Rated 5 out of 5 by from Extremely happy! Looks beautiful! It's perfect for my family. Great.
Date published: 2019-07-29
Rated 5 out of 5 by from Trellis Sisal rug Beautiful rug! Not an overly “busy” pattern but has just enough special detail to make a statement.
Date published: 2019-07-23
Rated 5 out of 5 by from Perfect rug pad! I have a couple of these rug pads . It can be used on hardwood floors or over a carpet . It does not fall apart like the foam rubber pads.
Date published: 2019-07-06
Rated 5 out of 5 by from Classic look! I liked the runner so much in my kitchen that I bought another for the upstairs landing!
Date published: 2019-04-17
Rated 5 out of 5 by from Love the natural look.... goes with my look! I bought this rug a month ago.... I have both a cat and dog... no problems!! It goes with my other purchases from Ballard.... very happy with the products that you sell.....
Date published: 2019-04-14
Rated 5 out of 5 by from Pretty rug Better than expected. Looks rich. The right thickness when door is opened. I am so happy I purchased this color.
Date published: 2019-04-02
Rated 5 out of 5 by from Beautiful and Natural! I bought two of these rugs — one 8x10 for my dining area and another 9x12 for my daughter’s home (living room). Excellent quality at reasonable prices (ordered both on sale). Love the neutral color and texture of this beautiful natural rug — any decorator would love this rug. Would like to find another place in my home for another rug like this — perhaps the bedroom. It would work! Very, very satisfied!
Date published: 2018-12-28
Rated 5 out of 5 by from Love this rug! I recently purchased this rug for my living room and the quality and look is excellent. I want another one just like it for the bedroom. It looks great on hardwood floors.
Date published: 2018-12-26
Rated 5 out of 5 by from soft and beautiful Love this rug - couldn't be happier. So soft for a sisal rug. Absolutely gorgeous. Thickness is perfect - feels thick and high-quality but not so thick it's uncomfortable or you trip on it. Also love the latex backing that makes it "stick" and not move around.
Date published: 2018-10-19
Rated 5 out of 5 by from This rug is my new favorite I bought 4 of these rugs and would like to order another 2 the next time there is a sale. I bought them in taupe and I usually am not happy with anything I buy right away but these did it for me. The taupe color looks absolutely awesome in my kitchen and my hallway & by our sliding doors in the back. They work with everything. At first I thought they felt too rough, but it took me about 48 hours to realize, while not soft, there was something perfect about them. I have vacuumed them after a few weeks, but not because they will ever look dirty, that's not possible with these. No padding needed since they is a rubber-like backing. Order these - you will love them.
Date published: 2018-06-25
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Product:RN001-Trellis Sisal Rug

Trellis Sisal Rug

Trellis Sisal Rug Swatch - Natural