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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.


Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.


Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.


Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.


In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Toulouse Tower is rated 4.8 out of 5 by 58.
Rated 5 out of 5 by from Attractive shelving that fits well in my toom Looks great and holds a lot. I did have to hire someone to assemble them.
Date published: 2021-05-16
Rated 5 out of 5 by from Toulouse Towers I bought two to flank a breakfast area with a high ceiling and they work perfectly to define the space. Exactly as pictured and easy to assemble.
Date published: 2021-04-25
Rated 5 out of 5 by from Perfect, great quality but could use leveling feet We bought 2 towers to go side-by-side and the look and quality is excellent. They arrived well packed with extra screws. It goes together easily. For two this height and size, it took time to get them leveled/shimmed to seat at the same height. After searching everywhere for industrial bookcases, these are designed best and all they advertise. Highly recommend.
Date published: 2021-04-04
Rated 5 out of 5 by from No regrets! Beautiful and easy to put together. It was hard with one person but doable. I would say if you can find someone to help you, do it. One of the prettiest shelf units out there.
Date published: 2021-02-24
Rated 5 out of 5 by from Very happy with our purchase This fits our global eclectic style perfectly. Arrived pretty fast, co soldering COVID. Was easy for two people to assemble. Hint- keep labels with the various pieces and follow the directions provide ( I’m talking to you, men!). We love it!
Date published: 2020-11-14
Rated 5 out of 5 by from Fits the space; quality item That it comes in a really big box. It is very sturdy and fits in the spot next to the window and the wall exactly. The dimensions are true. It is what I was looking for.
Date published: 2020-10-06
Rated 5 out of 5 by from Love it! It was exactly what I was looking for. Assembly was easy.
Date published: 2020-10-02
Rated 5 out of 5 by from Toulouse Tower Beautiful shelves. Very sturdy, easy to assemble, and look just like the picture in the catalog.
Date published: 2020-07-13
Rated 5 out of 5 by from Toulouse Tower Love it! Looks beautiful just like in pictures. Placed 1 both sides of my fireplace and made the room look bigger and higher. Very pleased with this product.
Date published: 2020-05-13
Rated 5 out of 5 by from Great sturdy shelves These shelves are exactly what we were looking for. It's hard to find tall shelves that are also sturdy. We wanted the open look. These were very easy to assemble and were packaged very securely. The wood and hardware color give a nice timeless look that blends with traditional or modern.
Date published: 2020-05-03
Rated 5 out of 5 by from Great addition Easy to assemble, took me about 30 minutes by myself. Directions very straight forward. Final piece is beautiful and holds so much. Great addition to my kitchen.
Date published: 2020-04-04
Rated 5 out of 5 by from Nice Addition! I was hesitant to order these as they price seemed steep and not happy was so expensive. Even though I still feel the shipping was too high, I am glad I made the purchase. They are not a run of the mill bookshelf. These are pieces of furniture. The quality is excellent and they look great.
Date published: 2020-03-31
Rated 5 out of 5 by from Great bookcase without appearing heavy Well made, easy to assemble. Great for traditional or transitional decor
Date published: 2020-03-26
Rated 5 out of 5 by from Gorgeous tower bookshelves This bookshelf is very well constructed and very heavy. The wood is simply beautiful and very solid. I love the overall look. They fit beautifully into the space I had. I purchased two to flank my fireplace. They were very well packed and arrived without any damage. I am extremely pleased with them. I did secure them to the wall with the included straps. I would highly recommend doing that. Overall, I absolutely love them.
Date published: 2020-03-20
Rated 5 out of 5 by from Solid Beautiful, solid, tall, narrow. Not so wide that it's difficult to decorate. Looks as pictured to me. Not a warm brown...more of a darker walnut, which I love. Most of the shelves are adjustable. Wasn't hard to put together.
Date published: 2020-03-15
Rated 5 out of 5 by from Love it! Stylish and good quality. Looks perfect in my Great Room.
Date published: 2020-02-19
Rated 5 out of 5 by from Well made. I bought this book shelf recently and I was very impressed with the quality and design. It was easy to assemble with clear directions and looks great in the space we intended it for. Very nice addition to our home.
Date published: 2019-06-15
Rated 5 out of 5 by from Beautiful bookshelf I am very happy with the quality of the Toulouse tower. Assembly was not difficult with two people
Date published: 2019-02-04
Rated 4 out of 5 by from Fits Perfectly! I have really enjoyed having the Toulouse tower in my living room. It is attractive and fits my space exactly as hoped. The quality is good for the most part. The shelves are nicely finished on the top/sides but the bottoms of the upper shelves, which do show, have an inconsistent finish and look rough. This is the only reason for the 4 stars but would not stop me from buying the unit. The little side bars are adjustable which allows you to make them higher if you need support for books, etc., or lower if you do not want them to be as visible.
Date published: 2021-03-14
Rated 3 out of 5 by from Toulouse Tower 5 stars for appearance but my husband (an engineer) had to buy and use shims to get it leveled on our already level wood floor and to get it true (to stop wobbling). Luckily found shims that, in conjunction with black permanent marker, aren’t noticeable. Also, we already had Toulouse Wine Bar purchased from Ballard years ago and they changed the looks so it’s not an exact match. We have them across a door opening from each other so I’m telling myself nobody will notice. If they were sitting closer together, I think I’d have to return it. Otherwise, it’s a nice unit that I’m using as a coffee bar plus storage.
Date published: 2021-04-12
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