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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $10/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Toulouse Tall Bookcase is rated 4.6 out of 5 by 30.
Rated 5 out of 5 by from This product has great features Perfect for the space. Love the adjustable shelves. Easy to assemble and very sturdy.
Date published: 2017-07-01
Rated 5 out of 5 by from Well built and pretty easy to put together. After looking at numberous places for a bookcase we decided to order this one online. It arrived quickly. The directions were strait forward and it was well made. The wood seems to be of good quality. Our only glitch was the crossbar in the back was supposed to screw into one of the shelves but the holes on the bar were too high so they could not be screwed in without risking splitting the shelf. Otherwise, great find!
Date published: 2017-05-28
Rated 5 out of 5 by from Great for big books I bought 3 of these and I'm very happy with them. This bookcase has an industrial/rustic look. The shelves are high for my large coffee-table-type books, and the end brackets are essential. Although they're heavy, they're easy to assemble. There are a few details that can be improved on this bookcase: 1) The middle and bottom shelves should be clearly labeled. I couldn't figure out a difference between them, but perhaps that is why I struggled to make one shelf fit on one of the units. 2) The fixed middle shelf ought to come with pre-drilled holes to attach the x-bracing. My drill bit broke trying to drill into the shelf, and I couldn't tighten the screws all the way in. 3) The description ought to include that you need tools (drill & screwdriver) for some of the assembly, and it ought to specify that anti-tilting hardware is included. But they look fantastic!
Date published: 2017-05-07
Rated 5 out of 5 by from Well made and adjustable shelves! This is a great bookcase - well made, sturdy, interesting mix of decorative iron and medium dark stained wood. Three shelves are fixed and three are adjustable. It was packaged well and easy to put together. The height fills the space well and is a great addition to my living room. So happy with this purchase!
Date published: 2017-03-22
Rated 5 out of 5 by from Worth the wait! Only complaint is that the upright supports can be scratched, or marred, when inserting the shelf supports. May try oiling, but otherwise we love it!
Date published: 2017-03-20
Rated 5 out of 5 by from Beautiful Bookcase When I ordered this bookcase, it was apparently on back order, as it took almost two months to get it. But I can assure you that it was worth waiting for. The wood shelves are thick, and have a beautiful stain that will go with almost anything. The package was delivered into my house and assembly was pretty much straight forward. It took me and a friend about an hour total, including stopping in between assembly, to put the bookcase together. While waiting, I looked at other similar bookcases, but they appeared to be cheap quality. This bookcase exudes quality and once assembled, is very sturdy. Overall, I would give it 5 stars!!
Date published: 2017-03-11
Rated 5 out of 5 by from A great look for it's size - not overwhelming My daughter was looking for a bookcase to fit all her "stuff" - books, souvenirs, etc... and this bookcase makes a great presence in a moderately sized room without being overwhelming. It is sturdy and she and I put it together with no problem. We settled on this as it would blend nicely with other furniture in the house for when they are all away/out of college. However, she now says that she would take it with her for an apartment of her own. So I may be looking to buy another in the future.....
Date published: 2016-12-02
Rated 5 out of 5 by from Holds Lots of Books Bought one, liked it, bought the 2nd. No room for a third.
Date published: 2016-04-21
Rated 5 out of 5 by from Wonderful addition to my office! Absolutely thrilled with this bookcase. It is sturdy and well made, holds all my books, and goes with everything.
Date published: 2016-03-13
Rated 4 out of 5 by from Looks great! I love the bookcase. It looks great, is good quality, and was easy to assemble. The only thing I have a problem with is the obnoxious amount of money Ballard charged me for shipping. Shipping was $145 for a bookcase that came in a long rectangular box that needed the entire piece to be assembled. I’ve paid less than that for much larger furniture that didn’t need assembly.
Date published: 2019-02-09
Rated 4 out of 5 by from Almost perfect! Downsized and could not give up ALL my books! Ordered 3 Toulouse: 2 tall &1 low for my greatroom. They allow me to have books, display items, and even store my “office” - including printer. And yet the open design does not overwhelm the room. The only reason I have not rated it 5 stars is that you CAN see the holes in the rear posts of the tall cases that allow you to adjust the shelves. These are not obvious in the available pix. I think they will not bother ne once the bookcases are full, but I was a bit disappointed. Otherwise SPLENDID!
Date published: 2019-01-17
Rated 4 out of 5 by from Beautiful piece, but a couple scratches Beautiful, sturdy bookcase. I was disappointed that the metal framework had two decent scratches on the front -- must have occurred before product was packed, because all parts were packed very well, and the shipping box arrived in good condition. Apart from the scratches, I am very pleased with the quality of this piece.
Date published: 2017-10-17
Rated 4 out of 5 by from Nice shelfs Sturdy and good looking. Wish they were just a bit deeper but they are nice. Not too difficult to assemble either.
Date published: 2017-02-27
Rated 3 out of 5 by from I love the look of the bookcase, but the metal part was scratched in several places. Again, I love the look of the bookcases, but was disappointed because the metal was scratched in several places. To pay as much as I did, they should be better quality. I thought about sending them back, but the style fits my decor and it was too much trouble to send them back.
Date published: 2017-05-29
Rated 1 out of 5 by from Impossible to assemble No way to install the adjustable shelves. They cannot be fitted through the front or the side pieces of the bookcase no matter how we angle them. Just a pile of metal and wood we moved out to the garage.
Date published: 2018-08-11
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Product:MV362-Toulouse Tall Bookcase