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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.
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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Standard Shipping
Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.
Some bulky or heavy items have an additional $20-$40/item oversized handling fee.
Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.
How do you calculate standard shipping charges?
Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.
Expedited Delivery Charges (for orders under 10 lbs.)
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Weekend or After Hours Delivery freight (LARGE) items
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.
Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.
*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.
Click Here for more information about our Ship to Store delivery program.
Truck Delivery
Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.
Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.
All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $20-$40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.
Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.
In-Home Truck Delivery Recommended
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.
Truck Delivery Scheduling
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4hour window for your delivery. When scheduling, share any restrictions or special circumstances that could impact your delivery. This includes, but is not limited to, narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs and service elevator restrictions. It's important to ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
What to expect for Delivery
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Accepting your Delivery
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
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Toulouse Medium Bookcase is rated
4.5 out of
5 by
55.
Rated 5 out of
5 by
tablenchairs from
Great item. Super sturdy and the adjustable shelves are a bonus!
Date published: 2020-01-06
Rated 5 out of
5 by
Kathy from Virginia from
Thank you Ballards!!Extremely happy with my new bookcase! I placed it in our kitchen under a window. I loaded it up with my favorite cookbooks! Love Ballards!!!!!
Date published: 2019-11-30
Rated 5 out of
5 by
BHW Designer from
Sturdy and handsome bookcasesSturdy bookcase with adjustable shelves. Looks great in our client's home office.
Date published: 2019-11-15
Rated 5 out of
5 by
Townhouse owner from
Toulouse medium bookcaseVery pleased with product, but somewhat difficult to assemble. We hired a handyman to help us!
Date published: 2019-11-06
Rated 5 out of
5 by
tablenchairs from
Nice sturdy unitGreat item. Super sturdy and the adjustable shelves are a bonus!
Date published: 2019-10-28
Rated 5 out of
5 by
Proud Mama from
Worth Every PennyLove this product line. This is the second item I've purchased, from the Toulouse line. Not cheap. But, are worth every penny due to style, versatility and quality
Date published: 2019-10-09
Rated 5 out of
5 by
Jim P from
Clean modern bookcaseLooks great in a bedroom, easy to put together with sturdy solid wood shelves
Date published: 2019-09-25
Rated 5 out of
5 by
Carol J from
Completely met my expectationsThis is a really solid (and heavy) piece of furniture. It was easy to assemble with the assistance of one other person (because of how heavy and bulky it is). I love the way it looks in my den. I didn't want to spend a fortune and this bookcase is a great value for the money. Highly recommend.
Date published: 2019-09-17
Rated 5 out of
5 by
Melloon from
Sturdy and beautifulI bought two of the tall Toulouse bookcases and put this between. The whole wall looks amazing with all three. Exactly what I wanted.
Date published: 2019-08-21
Rated 5 out of
5 by
BurlingameMom from
Sturdy and nice-lookingThis is a sturdy bookcase that looks very nice in a bedroom. It has a lot of surface area to hold items and the low profile makes it less overbearing in a smaller space. Assembling it required 2 people at one point, so recommend you have someone nearby in case this is the case for you too.
Date published: 2019-08-20
Rated 5 out of
5 by
marl from
Love the look!We bought this for a bookcase in our “downsized home”. It fit the space and we love the ‘new look’ it added to our master bedroom.
Date published: 2019-04-23
Rated 5 out of
5 by
Catwise from
Both functional and beautifulI love the open design of this stylish bookcase. It is both rustic and polished with beautiful wooden shelves. Great storage too.
Date published: 2019-04-13
Rated 5 out of
5 by
OliveandPickles from
Low bookcaseI ordered two of these bookcases for my living room. They were easy to put together with the included allen and crescent wrench. Extra screws were provided just in case. The wood shelves are solid and with the iron posts the unit has a very substantial quality to it. Originally, I was looking for closed bookcases but am so happy that I went with these. They have character. They are well made and I love them.
Date published: 2017-01-30
Rated 5 out of
5 by
Sophiegirl from
Toulouse Medium BookcaseThe bookcase is very sturdy. The wood of the shelves is beautiful, very rich looking. Bought it for our teenage sons bedroom, looks great! Very pleased with this purchase.
Date published: 2017-01-13
Rated 5 out of
5 by
wenwoh from
Great Low BookcaseI love this bookcase and it looks fantastic in my living room just as I hoped it would.
Date published: 2016-12-27
Rated 5 out of
5 by
Walz from
Better than it looks in picturesI was a little worried when I ordered that the wood would not match with the other furniture pieces in the room. Upon opening the box I was pleased that it did match perfectly. The materials are first rate and everything fit perfectly. The assembly was easy and the measurements are exact.
Date published: 2016-12-11
Rated 5 out of
5 by
alabamashopper from
Better than expectedI was truly pleased when I received the bookcase. It has a nice, substantial presence to it, and the finish on the wooden shelves was even nicer than expected.
Date published: 2016-12-01
Rated 5 out of
5 by
TNdesigns from
Looks great and made well.The Toulouse medium bookcase is made well and looks amazing. Very happy with my purchase and was easy to put together.
Date published: 2016-11-03
Rated 4 out of
5 by
Norb from
Solid materialsJust received and assembled this piece. Assembly was easy and the instructions good but some of the parts are heavy. Only downside is no soft "feet". I had to provide my own felt feet.
Date published: 2018-12-27
Rated 4 out of
5 by
leelee303 from
Darker than pictured..... but beautifulI spent several months debating this purchase. Sight unseen is always difficult for me. I finally pulled the plug and ordered. It just arrived today and I'm a little conflicted. Online and in the catalogue the bookshelf appears to be a medium shade wood but it's much darker than represented. That being said, it's beautiful. I'm a little annoyed because I bought baskets to put on the shelves and the colors are not complimentary so I'm going to have to scrap that' plan and go shopping again. Fortunately I have some darker furniture in the same room so it will all tie together but it's not the look I was going for. Anyway, bottom line - ts a quality piece and I will keep it. Hope this helps!
Date published: 2017-02-06
Rated 4 out of
5 by
Tessie16 from
Great valueThis is a great bookshelf. We have a very small study and needed storage. What we ended up doing was putting our desktop on the top shelf - we were influenced by the new stand up to work movement. So far so good. Nice mango shelves. Heavy and don't look like they will warp.
Date published: 2016-09-10
Rated 4 out of
5 by
Bizzie from
Very Pretty and Great SizeWe use this in the same room as our Durham round coffee table and it looks good. It's beautiful. My only complaints are that none of the pieces were marked with corresponding letters for assembly and the back X bars don't get secure enough to stabilize the shelf. It's easy to wobble left and right. We will have to go to the hardware store and buy some washers so that the bolt and nut have something to fill in the gap.
Date published: 2016-04-22
Rated 3 out of
5 by
MJens from
Beware; design flawI bought these bookcases about one year ago. Seemed to be well made, nice & sturdy with nice quality wood. Easy to assemble. However, where the corners are joined (mitered) in the front, they are “separating”.
Date published: 2020-11-26
Rated 3 out of
5 by
Lizzysmom from
Sturdy piece but be VERY careful while assembling.The bookcase is nice and sturdy but the assembly process was not easy. A couple of shelves have to be tilted between the legs to insert them and they are heavy. I scratched both shelves, which is very disappointing to have on a new and expensive piece of furniture.
Date published: 2020-03-09
Rated 2 out of
5 by
Amy in Chicago from
Expensive and Flawed DesignI bought this bookcase hoping to get the same quality as bookcases I bought from Ballard a few years ago. Turns out I just wasted hundreds of dollars.
The side panels we got are not only misaligned, but they’re also of differing height so we had to add a tap under one foot to keep it from wobbling. The holes aren’t lined up on the sides so it’s very difficult to line up shelves.
Yes, the middle shelves are adjustable, but they aren’t really if you plan to store books on them. If you’re looking at this for display items it might work, but there’s barely enough space between shelves to store large format paperbacks, never mind standard hardback books. Plus, each shelf has two wooden supports under it that cut further into the space to lineup books.
I know I’m asking a lot of a bookshelf - even, not wobbly, and room to store actual books. This was a $700 waste of space. Very disappointed.
Date published: 2020-09-09
Rated 1 out of
5 by
Amy in Chicago from
Overpriced and poorly madeI’ve already rated this once. Why are you asking for additional feedback? Overpriced and poorly made. Holes don’t line up. Waste of money.
