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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

Ballard Designs is happy to coordinate the shipping of our products outside the U.S. However, deliveries outside the continental United States may require additional shipping charges. A customer service representative from Ballard Designs will contact you within one to three business days after your order to provide a final shipping quote before your order is shipped or any charges are applied to your credit card. When placing your order, please be sure to include an email address or fax number so we can contact you with a quote.

Please be aware that our quotes for shipping outside the U.S. and Puerto Rico do not include any applicable duty, value added taxes (VAT) or import consumption taxes. The recipient of the merchandise will be required to pay the duty or VAT upon delivery. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT.

Also, please be aware that although Ballard Designs supports manufactures’ warranties, our return guarantee does not include freight charges for international returns. If for any reason the recipient chooses to return a product from outside the U.S., international shipping charges must be pre-paid.

If you have any questions, you may contact us via email, via fax at 1-800-989-4510, or via phone at 1-800-536-7551, Monday – Friday 8:00 am – 6:00 pm EST

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $35/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

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Toulon Chair & Ottoman is rated 4.5 out of 5 by 10.
Rated 5 out of 5 by from perfect for my bedroom for relaxing and reading I was originally shopping for a bench for the foot of my bed, so the ottoman first caught my attention, but when I saw the chair I decided to buy it as well. I keep the ottoman as my "bench" until I need to use it as an ottoman. The tough decision was white or dark wood. I went with white wood and white cushions. I love the two pieces. Typical excellent Ballard quality, and it was well packaged when delivered.
Date published: 2016-06-30
Rated 5 out of 5 by from Beautiful chair and ottoman I received this chair and ottoman yesterday and could not be happier. I was reluctant to order furniture online from a company that I have never ordered from, but the reviews were good so I tried it. The chair is very sturdy and heavy and the rush seat is well constructed and firm. The cushions fit nicely and the material is heavy, tightly woven and durable. I priced similar chairs and the chair alone would have been well over $1000. The good thing about this chair for us is we have two cats and there is no upholstery on the arms, as with other chairs. In addition, the rush seat takes the place of upholstery I saw on other chairs so there is no temptation to scratch. If they tried to scratch the cushions I don't think they would get very far because the cushions move. Its not an ideal place to them to scratch. The delivery company was great also. They were over an hour late, but that was due to weather. They also sang the praises of Ballard Designs saying that they were a great company and stood by their merchandise. Overall, its been a great experience and I hope to repeat it soon with another purchase!
Date published: 2015-02-17
Rated 5 out of 5 by from Couldn't be Happier I purchased the chair and ottoman in hickory brown. The quality is high and it adds so much to my space.
Date published: 2014-09-13
Rated 5 out of 5 by from A charming addition to any room We are very pleased with our new Toulon Chair and Ottoman, so much so, that we have ordered another Tulon Chair to share the ottoman. It seem very sturdy and well made. It definitely does have a French Country appeal. and the smaller scale gives it more versatility in placement. Great choice!
Date published: 2014-08-11
Rated 5 out of 5 by from Lovely chair and ottoman ! Absolutely wonderful! Lovely and ultra comfortable chair! Wider than average chair which is fine. Fabric is beautiful texture and soft colors in the stripes of gray and black on oatmeal background. Just what I wanted! Delivery service, JB Hunt was superb! Kept me informed of delivery date and kept perfect delivery schedule, too. Ballard advised me of shipment and were terrific, also!
Date published: 2014-07-07
Rated 5 out of 5 by from Comfortable and stylish! I was looking for armchairs in the Swedish style and have found that these work perfectly. The open backs and (in my case), white rubbed finish lend a light and airy feel, though the chairs are not delicate at all. They are sturdy, comfortable and look great. Both arrived in perfect condition.
Date published: 2014-02-07
Rated 5 out of 5 by from Beautiful chairs I had never ordered furniture online and was very nervous about purchasing the chairs sight unseen. No worries though! They arrived well packed and are wonderful! High quality and comfortable.
Date published: 2012-12-11
Rated 5 out of 5 by from Exactly what I was looking for! I was looking for a French Provincial chair for quite some time and am very happy that I found this one. It arrived very well packaged and is exactly what I wanted. I ordered the hickory brown with toffe check. I love everything about the chair/ottoman and it's very comfortable!
Date published: 2012-11-18
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