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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.

Express Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.


*Items available for Ship to Store service will have a "Ship to Store" option near the Add to Cart button on the product page.
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Tortola Indoor/Outdoor Rug is rated 4.9 out of 5 by 8.
Rated 5 out of 5 by from I like the quality of the rug for the money. This rug is stylish and easy to keep clean. It also holds up well with pets.
Date published: 2015-09-18
Rated 5 out of 5 by from Love it. I'm a big fan of Indoor/Outdoor Rugs - we live on a lake and have pets. I've purchased Indoor/Outdoor rugs from several companies - the rugs from Ballard Designs are a better quality. This rug is very attractive, and comfortable on bare feet. I've had one in my kitchen for three years - still looks like new. Stands up well to pets claws.
Date published: 2015-06-04
Rated 5 out of 5 by from Just Perfect! I am using this lovely rug under the dining room table at our beach condo. The color is a soft aqua, and very soothing. The geometric design is incredible! I sat at the table looking at Van Gogh's "Boats on the Beach," (which is hanging on the wall), and especially chose this "Tortola" design because I thought that the lines echoed the lines of the painting, and would be just right for that space. And so it is! The rug has a soft, silky feel to it. I put a carpet pad under it to make it "cushy," and to protect the rug. This is a very sturdy rug, impervious to everything! I can't hose it down in a condo, but I am sure that a good mopping will do the job as well. As I stated in the title, this rug is "Just Perfect!"
Date published: 2015-03-30
Rated 5 out of 5 by from My Tortola Rug Love the rugs I ordered. Use the larger one in my living room under coffee table. Perfect for our Hawaiian lifestyle
Date published: 2015-03-12
Rated 5 out of 5 by from GREAT RUG Rug is a beautiful color, very sturdy and easy to clean. We love it!
Date published: 2014-09-24
Rated 5 out of 5 by from This product met my expectations This arrived as advertised, in great shape. it was shipped as a roll and was flat on my deck in no time flat. The color (mineral) is very pleasing to the eye and is holding up well to sun and rain and two large dogs. I'm very happy with this purchase!
Date published: 2014-07-01
Rated 5 out of 5 by from Perfect! Bought two for the back patio and they are stunning.....the color is true to the picture and the materials seems very sturdy. I did buy rug mats for under the rugs as the floor is slippery. Everything I have ever ordered from Ballard is high quality...this is a place where you never return anything!
Date published: 2014-06-05
Rated 4 out of 5 by from decent quality rug I like the color (aqua) and the pattern of this rug. However, I can't get it to stay put over the rug pad. I'm always moving it back in place.
Date published: 2015-07-25
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Product:RW249-Tortola Indoor/Outdoor Rug