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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping Expedited Shipping Truck Delivery

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee -
$20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Fees

Threshold Truck Delivery - $40 per item

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Tortoise Wine Glasses - Set of 4 is rated 3.4 out of 5 by 20.
Rated 5 out of 5 by from I do not understand some of the reviews thease glasses are fabulous they are mouth blown so you are going to see defects in them it very normal. The color is rich . The glass is think and there a great weight. For what they are . I hope this helps the next person that buys thease .
Date published: 2020-01-03
Rated 5 out of 5 by from Fabulous!!! I do not understand some of the reviews thease glasses are fabulous they are mouth blown so you are going to see defects in them it very normal. The color is rich . The glass is think and there a great weight. For what they are . I hope this helps the next person that buys thease .
Date published: 2019-12-11
Rated 5 out of 5 by from Heavy thick glass very durable We have broken so many glasses throughout the years. The glass is so thick and durable along with being attractive and goes with any decor. We received many compliments. I disagree about the other reviews as these r glass blown and made to have slight differences from glass to glass. Very high quality.
Date published: 2018-01-21
Rated 3 out of 5 by from Very Dark These glasses are a fairly crude tortoiseshell: one of 8 has that pleasing amber glow but the rest are really dark and uninspiring. They are heavy and seem durable, no issues with them lasting just the luck of the draw on the aesthetic.
Date published: 2021-01-29
Rated 1 out of 5 by from Pretty but… Pretty BUT! they are glued bowl to stem. Three originals came apart. I got box of 4 replacements and 2 arrived separated.Ballard said they wouldn’t charge for the new ones BUT! there was the charge for the replacement box on my card. I have 6 glasses that are defective. BAD, Ballard, BAD!
Date published: 2021-07-26
Rated 1 out of 5 by from Not worth it Keep detaching from the base...beautiful but not good quality
Date published: 2020-02-09
Rated 1 out of 5 by from These are worse than awful!! DO NOT PURCHASE THIS ITEM Purchased the tumblers and the stems in December. Gave the tumblers as a gift in December. Kept the stems for a later gift. I checked to make sure they were not broken when I received them in December, but did not check to see if they would set straight on the table, which they do not! I purchased 12 of the stems and all were defective. None of them were centered on the stem, the rims were not smooth and had dips all around them. One base was so sharp it almost cut my wife's hand. Since I have had them so long, I figured it was useless to try to get them to allow me to return them, so we washed them in the dishwasher. One of them fell apart. DO NOT PURCHASE THIS ITEM , unless you are ok with extremely poor quality.
Date published: 2017-09-12
Rated 1 out of 5 by from Great in theory, but... ...reality was so disappointing. I was really excited about these glasses, they would be the perfect complement to my table setting. Unfortunately, the product I received - the majority of the 8 glasses I purchased - had great defects. The glasses had pockets of air on the outside during the firing process that gave them the appearance of having something akin to permanent jam scraped down the side. I also purchased some of the double old fashioned glasses, and all of the lips on the glasses were terribly irregular. There is rustic and then there is simply poor quality control. Very sad to have to send them back, especially as my dinner party is just a couple of days away.
Date published: 2016-10-13
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Product:BG211-Tortoise Glassware

Tortoise Wine Glasses - Set of 4

Tortoise Tumblers - Set of 4