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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item
Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

  • Share any restrictions or
    special circumstances

  • Ensure that all items will
    fit through access points

  • Ensure pathways
    are clear

  • Remove fragile items that
    may get damaged
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Terra Cotta Lady Planter is rated 4.8 out of 5 by 55.
Rated 5 out of 5 by from garden conversation piece I received this as a gift. The first one was damaged, so I called customer service and they sent another one immediately. I love the piece! It is very unusual and looks wonderful planted with a fern sitting next to my back door. It is a great change from a typical flower planter.
Date published: 2011-06-12
Rated 5 out of 5 by from What a great birthday gift I received this planter for my birthday (ok, I shared the link with a couple of friends at work and they got the hint). She's beautiful and the scale is great as well as the quality. Highly recommeded.
Date published: 2011-06-10
Rated 5 out of 5 by from It's perfect! This item arrived in a timely fashion and has more character than pictured in the catalog! Plus, it had a drainage hole so it could easily be used as the planter it was intended for! I immediately ordered another as a gift for a friend....what better recommendation can you have?!
Date published: 2011-06-09
Rated 5 out of 5 by from Unusual, always gets noticed! Have had many compliments...sits near kitchen window with flowering plant.
Date published: 2011-05-25
Rated 5 out of 5 by from Outdoor Planter This is actually my second one, the first one I purchased got damaged by a family members dog and I was so distraught. They purchased me another one to replace the one that got broke and I absolutely love the second one as much as the first one. I can hardly wait from summer to summer to decide what kind of plant type to put in the planter it's such a whimsical planter and a conversation piece for our front porch. Love it!!!
Date published: 2011-05-18
Rated 5 out of 5 by from Unique accent..... I recently purchased this product when I saw it in the catalog and fell in love. I decided to use it as an indoor plant and planted some polka dot plants in it for the "hair". So unique..love it!
Date published: 2011-05-15
Rated 5 out of 5 by from Love it! This is a conversation piece. Well design and well made.
Date published: 2011-04-21
Rated 5 out of 5 by from Amazing! I bought 2 for my back yard and filled them with succulents. I've had many complements and friends asking where I got them. Of course I referred them to your website. Love them!
Date published: 2011-03-19
Rated 5 out of 5 by from This piece is awesome! So Beautiful! I totally recommend this item! Very Happy with it!
Date published: 2011-03-17
Rated 5 out of 5 by from Beautiful! I knew I liked this planter the minute I saw it; it's even better sitting in my sunroom. I would absolutely recommend this product and am very satisfied.
Date published: 2011-03-16
Rated 5 out of 5 by from Terra Cotta Lady Planter Love this piece! It is so unique that I placed it in front of the fireplace in the winter. Once summer comes, it will be filled with beautiful flowers and placed on the deck.
Date published: 2011-03-16
Rated 5 out of 5 by from It's whimsical and fun. I really like it. It is whimsical and I have enjoyed changing out what I plant. I even put Christmas baubles in it at Christmas, when I put holly in. It sits on my deck among my regular planters and it really makes it more interesting. It's fun to make her look like she is wearing different hats with the seasons. It also does not cost much money to buy the plants, since you get a lot of effect with a change.
Date published: 2011-03-16
Rated 4 out of 5 by from Great architectual detail in the garden The planter was sent promptly and came all in one piece. I did paint it though so it would look like grey concrete which is more fitting in my garden. Now I am looking for more "heads" to use as decorative accents along with it. Thanks1
Date published: 2012-04-04
Rated 4 out of 5 by from Pretty, Good value Nice planter. Fair price. I have it in the yard, and am hoping it grows some moss on it, as the description says it will.
Date published: 2011-08-24
Rated 4 out of 5 by from Beautiful Lady!! The craftmanship and quality of this piece is wonderful. I am very satisfied with my purchase and can't wait to plant my flowers in it and display it on my terrace.
Date published: 2011-04-28
Rated 2 out of 5 by from Very fragile Like a fine piece of art, this head planter is fragile. It came damaged with a couple of chunks missing. But the vintage look is cool. Keep it low to the ground.
Date published: 2012-04-05
Rated 1 out of 5 by from Not at all as expected. The piece is very very heavy and the finish is rough and porous. Also, the color is much more orange than the picture appears. If it wasn't such a hassel to handle I would have sent it back.
Date published: 2012-01-30
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