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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.


We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.

Express Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" option near the Add to Cart button on the product page.
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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

Tate Twin Sleeper with Antique Brass Nailheads is rated 4.0 out of 5 by 4.
Rated 5 out of 5 by from Love this Chair My home has a small footprint and I wanted a mini sofa that can serve as a bed for a guest. This fits perfectly in my space and is still wide enough to stretch out a bit or cozily seat 2. A sturdy, quality piece. I chose the Zebra print fabric and it was done perfectly. Thanks again Ballard!
Date published: 2015-10-21
Rated 4 out of 5 by from Lovely Product but Careful with Color We waited quite awhile for this piece, as we wanted to have a custom color and fabric. I ordered many swatches before choosing, all of which looked exactly as they did online. Feeling confident that the colors were as described/as they appeared, I ordered ours in green, which was NOT one of the swatches. The piece arrived, and although well-made and attractive, is NOT the green in the photos - it is 4 - 5 shades "brighter" and simply does not look right in the room. I am disappointed, but probably only have myself to blame for not ordering that one swatch!
Date published: 2016-03-25
Rated 4 out of 5 by from Larger than expected Love the chair and fabric that we selected; however, the size is more in line with a small loveseat than a chair. Have not had anyone sleep on it yet, but the mattress looks very thin! Can't imagine it will sleep well. Purchased a four inch mattress topper to use when we have guests but will not be able to fold the bed up with the topper on. I recommended the product but more for the chair/loveseat than the sleeper.
Date published: 2013-01-05
Rated 3 out of 5 by from Great sofa, be sure to upgrade the mattress, and order a swatch. I am very happy with the design and quality of this sofa. There are a few things to consider: 1. Order a swatch of fabric before placing your order. I had ordered several swatches and was confortable with the fact that they all appeared as they do on my computer screen. Not so fast. I ordered the sofa in Danish Linen Natural, expecting a brownish color, but received a sofa that was off white. I think that it was actually covered in Danish Linen Oatmeal as the photo representation of that fabric in the catalog is exactly what I received on my sofa. So, Buyer Beware, always get a swatch. 2. Upgrade the mattress. The mattress that comes on the pull-out sleeper is of very poor quality. I wish we had upgraded as it's basically a mediocre cot mattress. We'll be trading it out when we can find an appropriate replacement. Also, shipping and handling took twice as long as I was told, so be sure to order 8-10 weeks before you'll need it. I was told I would have it in 3-5 weeks but it wasn't delivered for nine weeks. All in all, my experience was very mixed. I'm happy with the design of the sofa, although it is lighter than I wanted it to be. And I was frustrated with the production and shipping delays. I'm adding photos so that you can see what the final product looks like. I'm also adding a "recommended product" of the original fabric that I ordered it in so that you can see the difference.
Date published: 2012-11-28
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*Please note: Digital images of custom upholstery created with our online tools may differ in pattern placement from the actual item.
*Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $6.00. Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:US139-Tate Twin Sleeper with Antique Brass Nailheads