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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping Expedited Shipping Truck Delivery

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee -
$20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Fees

Threshold Truck Delivery - $40 per item

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Tamisa Hand Tufted Rug is rated 4.5 out of 5 by 167.
Rated 5 out of 5 by from Stylish quality rug with perfect color The thickness of the pile, the texture of the rug, and the color were all as promised and worked very well for the room we purchased it for. We are very happy with this product and would purchase it again.
Date published: 2022-11-28
Rated 5 out of 5 by from Worth the wait I ordered the 13.5 x 9.5 size and waited 4 months for delivery, It was worth it! The color is exactly as shown (blue/grey) and the quality appears better than expected for what I paid. I have had it on the floor about 6 hours and it is already laying totally flat. I have already run the vacumn cleaner in anticipation of shedding but too soon to tell. A special shout out to the delivery service. They were great; easy to schedule and very courteous individuals.
Date published: 2022-11-16
Rated 5 out of 5 by from Beautiful Rug this rug is perfect for a spot in my kitchen. We have an open plan living space and needed something that will complement a mix of traditional rugs in the dining, living and entry. And this rug was perfect. As others mentioned, there is more very soft blue than gray in the rug than shows up on the photos on the website. I took a chance, based upon the other reviews, and it worked out beautifully. The other comment in previous reviews about pilling is correct. We've been vacuuming up the wool tufts every couple of days but it seems to be slowing down. I know, from past experience that putting a wool rug in a high trafficked area is not the best as the last wool rug I had in that spot became matted. So first I tried getting a cheap rug but it was so thin and refused to lay flat so we decided to replace it with a more substantial wool rug. It was the best choice we could have made. And I think the price was exceptionally good for the quality of this rug.
Date published: 2022-11-07
Rated 5 out of 5 by from Tamisa Rug I love this rug. And everyone who visits loves it. Colors are perfect. It's a soft blue-gray, with a cream and soft golds that look great with my antique brass coffee table. The wool is not fuzzing. I chose the gray/gold color.
Date published: 2022-10-03
Rated 5 out of 5 by from 9 x 12 rug Beautiful rug… just blended perfectly with existing wall color….absolutely love it!!!
Date published: 2022-08-18
Rated 5 out of 5 by from Gorgeous rug I am very pleased with my purchase. This rug is gorgeous. The colors are beautiful and the quality is great.
Date published: 2022-08-01
Rated 5 out of 5 by from Neutral muted colors The colors more more muted than I thought. You take such a big chance purchasing it online by pictures alone, and I really read the reviews. I like that the colors are more muted. I Purchased the Gold And I am happy with it. I do not find it shedding in the few weeks that we’ve had it.
Date published: 2022-06-04
Rated 5 out of 5 by from Tamisa Rug This rug looks like the picture and we are very happy with it in our living room. Don’t forget to order a pad with it.
Date published: 2022-05-07
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Product:RT510-Tamisa Hand Tufted Rug