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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Talia 6-Arm Chandelier 4.8 5 137 137
Beautiful Chandelier I absolutely love this chandelier! I bought it the burnt red shades to go with it. May 28, 2011
perfect size and look This chandelier is beautiful, well-made, and stylish--especially if the decor is French country or "old-world." The 6-arm is perfect for a moderately sized dining room and/or dining table, and is was no problem to install. The only thing that gave me pause at first was the color--it is a dark brown/bronze color, not anywhere near black (I had hoped it was closer to black when I ordered it as I have other black metal pieces in the room). But when it is hanging in the center of the room, it looks very dark and doesn't clash at all with the other pieces. I think the dark bronze is more up to date, actually. I have been eyeing this chandelier for years and since we finally remodeled the dining room I was eager to buy it. It's perfect! January 14, 2012
Nice Chandelier Overall very nice chandelier. Graceful profile and I like the fact that different shades completely change the look of the room. Got it for our dining room in bronze finish and purchased silk shades to complement the drapes. Was shipped in no time, easy to assemble and install. It looks softer with shades. On a cautious note - painted bronze fake finish... January 12, 2012
They Changed Chandelier Manufacturers I have been wanting this chandelier for about 6 months and finally purchased it. I was disappointed in the chandelier that arrived. Ballard recently changed manufacturers and the replacement chandelier is a slightly different design. Look at the 9 arm Talia picture containing the three different chandeliers and you will see the current design. The two circular pieces on the center shaft are gone and the new bronze color is lighter than the older design. Disappointing. May 2, 2013
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