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Tailored Storage Ottoman

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Ballard offers free swatch samples for our fabrics. See and feel the real fabrics in person before you make a decision. Choose up to 10.

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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our White Glove Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home white glove service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.


Express Delivery Charges (for orders under 10 lbs.)
  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.


*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.
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Ballard offers free swatch samples for our fabrics. See and feel the real fabrics in person before you make a decision. Choose up to 10.

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Tailored Storage Ottoman is rated 4.3 out of 5 by 15.
Rated 5 out of 5 by from A wonderful, quality piece of furniture. I am extremely pleased with this storage ottoman. It is a very well made piece of furniture that's actually made here in the USA! That alone made me feel good about it. The only assembly is to screw the feet on. It is comfortable for two to sit on and feels solid and substantial. A very nice touch is the "soft-close" top mechanism. The upholstered top is firm enough to be used as a casual coffee table, yet great for seating. My advice is if you are on the fence about it - take the plunge. You will not be dissapointed!
Date published: 2012-02-29
Rated 5 out of 5 by from Beautiful ottoman I bought the ottoman with customer's own material. The program is very easy, reasonably priced and they do a great job. It takes longer but so worth it to get the fabric you want. The storage is wonderful for all the blankets and other stuff you want to hide in the living room. Yea Ballard!
Date published: 2011-04-28
Rated 5 out of 5 by from Love it! I was looking for a great ottoman for the end of my bed and this is wonderful. I didn't want a traditional bench b/c I wanted storage and I am so pleased with this product! I had it covered in fabric I sent it and they did a wonderful job.
Date published: 2011-04-01
Rated 4 out of 5 by from Sturdy, good quality Overall, I am pleased with this ottoman because it is well made, sturdy, and provides generous storage. I am slightly disappointed that the lid does not close quite as well as it should and the black fabric lining on the inside of the lid is not fastened properly and shows through a bit on one end. It is also too high to comfortably rest my feet on.
Date published: 2016-01-07
Rated 4 out of 5 by from Excellent purchase ! We purchased the storage ottoman (with the linen green fabric) for our re-decorated living room, and have received many compliments on it! It's very sturdy to actually allow sitting, but also has a huge storage area inside (a much-needed bonus for us!) My only comment would be that the legs have been a bit tricky-- they've come loose easily and we've had to re-screw them in several times. They seem fine now and we're very pleased with the purchase.
Date published: 2011-03-16
Rated 1 out of 5 by from this product does not hold up to normal usage. This ottoman looks nice, but for a storage ottoman does not hold up at all to normal use. Within two months of purchasing this ottoman, the hinges that support the lid pulled out of the frame (with us using the lid function only one or twice per week). We had to put anchors into the frame and put new screws in, in order for the hinges to stay in place. That worked for about a year and now the hinges are pulling out again, so I don't know what we will do now. If you plan to use this for storage, don't even think about buying this ottoman.
Date published: 2017-08-01
Rated 1 out of 5 by from Poor craftsmanship I ordered this storage ottoman less than a year ago and the seams have started splitting around the thinly covered batting underneath the burlap fabric. There are very hard square corners joints located underneath the batting. It's as though the fabric was so tightly sewn that the square joints/corners ended up putting too much pressure on the fabric and this created the split. This ottoman gets very little use and it is very disappointing that this has occurred. Would not recommend this product.
Date published: 2015-01-29
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $6.00. Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:SO098-Tailored Storage Ottoman
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