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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.
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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Shipping Information Chart
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
Suzette Ceiling Mount is rated
4.6 out of
5 by
68.
Rated 5 out of
5 by
LdyBird from
100% SatisfiedThis beautiful flush mount fixture is hanging in my granddaughters bedroom and we are in love with it. It has presence but is not overwhelming. I was surprised at the weight of it. The installation was basic. 100% satisfied with this purchase.
Date published: 2021-02-27
Rated 5 out of
5 by
ATLdesign from
Just adorable!The perfect finishing touch for my daughter’s bedroom. We both love this fixture!
Date published: 2020-10-27
Rated 5 out of
5 by
Brocky from
Perfect fitBeautiful - wide but not to deep so it worked beautifully for upgrading an old square inset ceiling fixture I was trying to replace in a space with only 8’ ceilings. Worth every penny! It is heavy so I had it professionally installed just FYI.
Date published: 2020-10-17
Rated 5 out of
5 by
Happy12345 from
Perfect.So cute! All is well, easy to install ourselves. Just as pictured.
Date published: 2020-05-28
Rated 5 out of
5 by
MH20 from
This is a completely beautiful fixtureI love love my new Suzette fixture. It is ,however, a heavy fixture so you might want to inspect ceiling above where this fixture needs to be mounted as you might want to caution your electrician to be sure to have a big enough box and supports to hold this fixture on your ceiling safely. mine was not prepared and so the mounting needed rather more time ,as he had to leave the job to secure the box and supports. But in the end I am completely happy with the light.
Date published: 2020-05-20
Rated 5 out of
5 by
Christina from Mattituck from
IcingI bought this for our taproom and loved it so much i had to order one for home. Got rid of a granny white ceiling fan and replaced it with this and BAM..insta glam..love love love it! Icing!
Date published: 2020-05-09
Rated 5 out of
5 by
Hilarious from
Love this Suzette flush mount.This light is so pretty in my guest room. It’s substantial, and the color is really rich looking. I love it.
Date published: 2020-04-28
Rated 5 out of
5 by
Anonymous from
Soft and Elegant lightingI purchased 2 lights in silver for a stairway entry freshly painted in grey with white trim. The scallops add just the right pop of texture, tone and whimsy. I have 1 light at the base of the stairs and 1 at the top. Its soft and elegant lighting which is ok for this space and it fits the architecture of the house
Date published: 2020-04-24
Rated 5 out of
5 by
DianeR from
Love this Light!Purchased the silver Suzette fixture for a bathroom in 1905 house. It's perfect but be prepared because it's quite heavy.
Date published: 2020-03-02
Rated 5 out of
5 by
DesignChickGA from
Ceiling BeautyThis is more stunning in person. I hung in kitchen area ceiling, it’s majestic! The only thing is hanging was a bear because it’s so heavy.
Date published: 2020-01-10
Rated 5 out of
5 by
Edg73 from
Flush mountGorgeous light! It was bigger than expected! It works great in our kitchen!
Date published: 2019-12-31
Rated 5 out of
5 by
kmag from
Love this light!Easy to install, great quality & the perfect addition to my daughter's room!
Date published: 2019-10-07
Rated 5 out of
5 by
Susan B from
Love it!The Suzette flushmount is perfect for our daughter’s small room (11x10). My husband easily installed it.
Date published: 2019-07-30
Rated 5 out of
5 by
Kris40 from
Gorgeous lightI bought this for a small bedroom and it is perfect---dressy, unique, and expensive looking. I can't recommend this light enough.
Date published: 2019-07-29
Rated 5 out of
5 by
IsabelM from
Beautiful, Nice QualityI bought it about 2 months ago. It was easy to install. I ordered it in white. The light looks the same as the photos on the website.
Date published: 2019-07-05
Rated 5 out of
5 by
kbavery33 from
Perfect light fixture!I am so glad I purchased this light fixture. It is in an area that needed to be dressed up a little and this was the perfect thing!
Date published: 2019-03-25
Rated 5 out of
5 by
HollyHollon from
Gorgeous FixtureI got this fixture for my kitchen and really love it! I have gotten so many compliments on it. Was super easy to install as well.
Date published: 2018-09-05
Rated 5 out of
5 by
Kel65 from
Quality piece!It’s even better in person-ended up buying 3 of them! Love it!
Date published: 2018-06-14
Rated 5 out of
5 by
SammyP from
Fantastic!I bought this light for my office, I absolutely love it. Great value.
Date published: 2017-03-02
Rated 5 out of
5 by
JJS1 from
Ceiling mount with styleIt's hard to find a flush mount fixture for 8 foot ceilings with this much style. Looks great
Date published: 2017-02-18
Rated 4 out of
5 by
Nanny P from
Fun ruffle detail-missed a bit on the finishThe color is a little “brassy” (not in a good way) but the size is perfect and love the ruffle detail! It’s in a media room upstairs and works fine in that space quality seems good for the price ! Installed and keeping them
Date published: 2022-08-09
Rated 4 out of
5 by
Nicoleintheheights from
Pretty fixtureVery pretty fixture. Wish it had more light output.
Date published: 2020-10-27
Rated 4 out of
5 by
Maegan Georgia from
Okay I guessPretty but kinda smaller Than expected. It doesn’t put out much light.
Date published: 2020-03-22
Rated 4 out of
5 by
Easton from
ColorAttractive light fixture however if you are going for the white fixture it’s a bit gray.... need to spray it for a truly white look.
Date published: 2019-09-22
Rated 4 out of
5 by
Penny2021 from
Love it!I didn’t read the reviews on this initially, but I did before writing this review and I’m surprised to see someone said it’s easy to install. It is HEAVY! The instructions inside recommend two people to install and a professional install. Unfortunately, a two person install wasn’t posdible in my space, so it was a pretty challenging install and I’ve put up dozens of fixtures over the years. The shipment was 17 lbs if that gives you an idea! If you get the gold fixture, you’ll need to grab daylight bulbs. Warm white or bright white will cast a gross orange light in the room. We used LED’s with more wattage to solve the light problem!
Date published: 2019-03-24
Rated 4 out of
5 by
KLMac from
Beautiful light, wish it was brighter!I bought this for my daughters bedroom, it is very pretty but definitely does not give off enough light. I think if the inside was white instead of gold it would really help make the room brighter.
Date published: 2018-01-06
Rated 4 out of
5 by
naezer from
Super stylish-but doesn't light the room muchDue to the design, the cute scalloped edges keep any light from coming around the top of the fixture. As a result, the top 1/3 of the room is a little dark. But the bottom 2/3rds of the room are well lit. It's a really warm light.
If you're looking for a fixture that provides a lot of light-this is NOT it.
We have a big window in that room, and only turn the light on at night for reading etc. So we didn't need it to be really bright. And the lesser light, is totally worth how cute this thing is!
Date published: 2017-02-28
Rated 4 out of
5 by
Mere21 from
Beautiful and eye catching fixtureBought this for a second floor stairwell landing--it's really lovely and unique. Classic, without being boring. Highly recommend.
Date published: 2017-02-23
Rated 3 out of
5 by
Sleepless in Seattle from
Buyer BewareI installed this darling ceiling mount in my party pantry that has a slated ceiling. Because of the metal around the fixture light cannot shine on one side of the room. Had to take it down. So sad, but use on a flat ceiling and you’ll love it.
Date published: 2021-05-24
Rated 3 out of
5 by
Frankp from
Beautiful but installation was a nightmareMounting the fixture on the ceiling plate was extremely difficult. But once we got it (after 3 separate attempts) it looks beautiful.
