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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping Expedited Shipping Truck Delivery

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee -
$20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Fees

Threshold Truck Delivery - $40 per item

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Suzanne Kasler Southport Rattan Bed is rated 3.6 out of 5 by 26.
Rated 4 out of 5 by from Great bed — odd sizing? I love The look of this bed and the quality. Very sturdy and no headboard wobbles. I also got the matching bed side table which is also lovely for a beach feel. I am perplexed by the extra +6 inches of length which leaves a huge gap from my queen mattress. Aren’t mattress sizes very standard? I got some thick foam blocks that I stuffed at the top of the bed so my pillows don’t fall down and it’s much better.
Date published: 2020-07-22
Rated 3 out of 5 by from No white glove delivery, large gap Disappointed to know this wasnt offered via white glove delivery and that we had to carry upstairs and put it together ourselves, which wasn’t super easy. The bed itself had a few dings / scratches. Also, as others have mentioned, there is a huge space between the mattress and bed, which is awkward. For the price, probably would’ve made a different decision if ordering a bed again.
Date published: 2021-07-15
Rated 3 out of 5 by from Color Is WAY Off- Pictures Are Edited I ordered this bed, the bedside tables and the bench to go in our new home. I thought what I’d get would look like the pictures. However, this rattan is NOT naturally finished. It looks more like an orangey-brown paint and I do not mean like the patina of legit antique rattan/bamboo. Thankfully, we needed several new bedroom suites and this will work for my son. Initially, I chose this versus the Serena & Lily to possibly go in our guest room— DO NOT get this if you’re looking for a less expensive alternative to the Serena & Lily. You’ll be disappointed! It’s very masculine IMHO.
Date published: 2021-04-05
Rated 3 out of 5 by from Beautiful bed, weird dimensions Lovely bed but the dimensions are slightly off. There is about 6 inches between the mattress and the bed frame so if its at the top, your pillows slide down and if its at the bottom it's very exposed. You also have to pay a delivery charge which is fine but I ended up having to drive to the delivery warehouse to pick it up myself which was a pain and wish I wasn't charged for the delivery since it never happened. Other than that it's a gorgeous sturdy bed.
Date published: 2020-09-09
Rated 3 out of 5 by from Could be better This bed was difficult to put together because the screws are too short in certain places, you can see some of them after assembly, and one of the feet came broken (we can still use it because there are five feet under the center of the bed). It’s also very long for a queen sized mattress. I plan to keep it because it would be too hard to disassemble and send back, and it does look nice, but for the price it should be more quality construction.
Date published: 2020-08-25
Rated 2 out of 5 by from Buyer Beware. The finish is too fragile and chips too easily. I’m very disappointed and would not advise purchasing this item. Looks good but is not worth the price. Caution!
Date published: 2021-08-14
Rated 1 out of 5 by from Extremely disappointed! This bed is good looking and sturdy BUT not the right size at all. I bought a queen size, and there is an 8 inch gap between the mattress and the food board. This bed is unusable as is.
Date published: 2020-10-03
Rated 1 out of 5 by from Can not assemble/parts are too short The 8 full threaded studs that are used to put this bed together are too short. They need to be an inch longer. Ballard needs to fix this problem before you buy this bed! Overall the bed is well made and very attractive but you can't buy it until they fix this issue.
Date published: 2019-09-25
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Product:MB494-Suzanne Kasler Southport Rattan Bed