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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.


Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.


Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.


Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.


In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Suzanne Kasler Southport Rattan 60" Bench is rated 3.9 out of 5 by 66.
Rated 5 out of 5 by from Nice pillows, great color Very pretty and match the banquette cushions perfectly
Date published: 2020-03-01
Rated 5 out of 5 by from Great Pillows! Beautiful material. I also purchased the insert and it's very comfortable. The color varies depending on the lighting. I purchased to match gray/aqua walls and they look great most of the time, but can sometimes look more green.
Date published: 2019-09-13
Rated 4 out of 5 by from Good The cushion is quite comfortable and the color is very similar to what is shown online. However it would be great if you could remove the fabric cover to wash it.
Date published: 2022-01-27
Rated 4 out of 5 by from Pretty, but pricey… Sturdy fabric, rich color tone (navy)…pricey, and for this reason 4 stars.
Date published: 2021-07-07
Rated 3 out of 5 by from It’s a cushion It’s a cushion. Personally I think it looks and feels nice but not a great value for the steep price. If I had thought of it, I would have just had cushions made locally.
Date published: 2021-04-16
Rated 3 out of 5 by from Average I guess Ballard stopped making the long back cushions because they weren’t very supportive. I mixed the older back version with a couple of the newer back pillows. Since the inserts are feather, they mold to your back and help the comfort factor a lot. My 3-star rating is still because the overall effect is just average for comfort.
Date published: 2020-04-30
Rated 3 out of 5 by from Average cushions We actually purchased the banquette and cushions last year and ordered this as a replacement. They just don’t provide support and they didn’t hold up well even though they are sunbrella fabric. I think this dark gray will do better and this seat cushion is a bit more firm than the last, but overall, for the price, these are just average
Date published: 2020-04-30
Rated 1 out of 5 by from Foam is cushion sinks too much I got the cushions to go with a Ballard bench and wow am I disappointed. I sink into the cushion and now my very expensive dining table and Ballard bench are basically useless. I will have to pay for foam replacement in the cushion (more $$$) in order to use the bench seat. The fabric is fine, but wow - the cushion is not worth the money and I'm shocked that Ballard is selling this. It will ruin their reputation.
Date published: 2023-01-09
Rated 1 out of 5 by from Cushion Very cheaply made. Not worth the price. Thread raveling within a week of purchase.
Date published: 2021-12-31
Rated 1 out of 5 by from Needs better padding’s d support The pad is not firm, it sinks and makes bench to low for dining table. Needs better foam/support. Used with Ballard wicker dining bench and dining table is at chest of 5’8 adult
Date published: 2020-11-01
Rated 1 out of 5 by from Don’t Buy Cushions This cushion is way below Ballard’s standards. I have ordered many things and have been pleased. The foam in the cushion is too soft, therefore it looked wrinkled and misshapen out of the box. I also ordered a 19” cushion for corner bench. Both are supposed to be gray, but they don’t match. Fabric on small cushion is darker. I will return both cushions. Benches are great although built too low for a standard table. Will have a custom cushion made with sturdy deeper foam to hopefully raise seating height. I do not recommend the ready made cushions.
Date published: 2020-10-06
Rated 1 out of 5 by from Banquet Seat Cushion Poor quality foam and filling for the price. After seating on it, it does not feel sturdy enough. Bullard Designs needs to either reduce the price or make a better product.
Date published: 2020-06-29
Rated 1 out of 5 by from Not okay Be prepared to have to double up or sit on a phone book! These cushions are not firm enough, and you will sink right to the bottom and feel like a 4-yr-old - too short for the adult table. I have Ballard outdoor furniture (Amalfi) on my patio and Ballard wicker on my screen porch, and the cushions on those products are excellent. Ballard needs to make their cushions for banquette seating from a different quality foam!
Date published: 2020-06-20
Rated 1 out of 5 by from HELP!! We bought the Rosalind Wicker Banquette which we absolutely adore. And we got the 3 piece cushion set to go with it which I am so disappointed with. The Rosalind sits 14” off the floor. The cushions are 4” thick. All good, right? No! For whatever reason the cushions do NOT hold their shape. I’m 5’8” and weigh about 132 lbs. when I sit at the table, it’s like I’m a kid and need a pillow underneath me to be at dining height. This is ridiculous. Does ANYONE have any idea on how to fix this outside of getting cushions made by someone else? These were not inexpensive.
Date published: 2020-05-18
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Product:SB252-Suzanne Kasler Southport Rattan 60\" Bench

Suzanne Kasler Southport Rattan 60" Bench

Banquette Seat Cushion