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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.
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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
Suzanne Kasler Southport Rattan 48" Bench is rated
3.7 out of
5 by
49.
Rated 4 out of
5 by
JennaK from
GoodThe cushion is quite comfortable and the color is very similar to what is shown online. However it would be great if you could remove the fabric cover to wash it.
Date published: 2022-01-27
Rated 4 out of
5 by
Terri from Huntington Bch from
Pretty, but pricey…Sturdy fabric, rich color tone (navy)…pricey, and for this reason 4 stars.
Date published: 2021-07-07
Rated 3 out of
5 by
Cgarley from
It’s a cushionIt’s a cushion. Personally I think it looks and feels nice but not a great value for the steep price. If I had thought of it, I would have just had cushions made locally.
Date published: 2021-04-16
Rated 3 out of
5 by
Caz B from
AverageI guess Ballard stopped making the long back cushions because they weren’t very supportive. I mixed the older back version with a couple of the newer back pillows. Since the inserts are feather, they mold to your back and help the comfort factor a lot. My 3-star rating is still because the overall effect is just average for comfort.
Date published: 2020-04-30
Rated 3 out of
5 by
Caz B from
Average cushionsWe actually purchased the banquette and cushions last year and ordered this as a replacement. They just don’t provide support and they didn’t hold up well even though they are sunbrella fabric. I think this dark gray will do better and this seat cushion is a bit more firm than the last, but overall, for the price, these are just average
Date published: 2020-04-30
Rated 1 out of
5 by
Sarah24 from
CushionVery cheaply made.
Not worth the price. Thread raveling within a week of purchase.
Date published: 2021-12-31
Rated 1 out of
5 by
Jennywren from
Needs better padding’s d supportThe pad is not firm, it sinks and makes bench to low for dining table. Needs better foam/support. Used with Ballard wicker dining bench and dining table is at chest of 5’8 adult
Date published: 2020-11-01
Rated 1 out of
5 by
New Home on Tremolite from
Don’t Buy CushionsThis cushion is way below Ballard’s standards. I have ordered many things and have been pleased. The foam in the cushion is too soft, therefore it looked wrinkled and misshapen out of the box. I also ordered a 19” cushion for corner bench. Both are supposed to be gray, but they don’t match. Fabric on small cushion is darker. I will return both cushions. Benches are great although built too low for a standard table. Will have a custom cushion made with sturdy deeper foam to hopefully raise seating height. I do not recommend the ready made cushions.
Date published: 2020-10-06
Rated 1 out of
5 by
Poor Quality Banquet Seat from
Banquet Seat CushionPoor quality foam and filling for the price. After seating on it, it does not feel sturdy enough. Bullard Designs needs to either reduce the price or make a better product.
Date published: 2020-06-29
Rated 1 out of
5 by
cmholt from
Not okayBe prepared to have to double up or sit on a phone book! These cushions are not firm enough, and you will sink right to the bottom and feel like a 4-yr-old - too short for the adult table. I have Ballard outdoor furniture (Amalfi) on my patio and Ballard wicker on my screen porch, and the cushions on those products are excellent. Ballard needs to make their cushions for banquette seating from a different quality foam!
Date published: 2020-06-20
Rated 1 out of
5 by
Pat B from
HELP!!We bought the Rosalind Wicker Banquette which we absolutely adore. And we got the 3 piece cushion set to go with it which I am so disappointed with. The Rosalind sits 14” off the floor. The cushions are 4” thick. All good, right? No! For whatever reason the cushions do NOT hold their shape. I’m 5’8” and weigh about 132 lbs. when I sit at the table, it’s like I’m a kid and need a pillow underneath me to be at dining height. This is ridiculous. Does ANYONE have any idea on how to fix this outside of getting cushions made by someone else? These were not inexpensive.
