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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.


Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.


Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.


Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.


In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Suzanne Kasler Signature 13oz Linen Panel is rated 4.5 out of 5 by 72.
Rated 5 out of 5 by from Almost custom look The weight and quality of the panels is impressive! I purchased 2 sets for bedrooms and they look beautiful!
Date published: 2022-01-16
Rated 5 out of 5 by from Great drapes! I think these drapes are great! They are well constructed and the linen is a very, nice heavy linen. I have them hanging in my living room on several windows and they look lovely!
Date published: 2021-10-15
Rated 5 out of 5 by from Luxury drapes Beautiful panels that look custom made. They are thick and lined which make them hang well.
Date published: 2021-09-30
Rated 5 out of 5 by from Suzanne Kasler LinenPanels I used a heavy duty steamer to get the wrinkles out. They look beautiful.
Date published: 2021-06-27
Rated 5 out of 5 by from Susanne Kasler Signature 13 oz. Linen Panels Perfect linen panels. I have a large bay window in an old house. I have been looking for ones that were heavy to hang on wooden rings on a wooden pole and didn’t want the flimsy linen ones. I’ve sent back 6 panels to other companies before finding these. They are beautiful. Very heavy, very generous hem, there are 3 vertical rows of horizontal stitches along the top at the back in 10 places ( think it’s 10 ) to insert curtain hooks for the rings, the color Flax is a very natural color for the linen, ( not sure if natural is the right word) the way they hang making a little puddle on the floor just lovely. I couldn’t be happier. I have ordered some cushions in this linen same color and they were also lovely. The curtains are incredibly well made and finished for the price. I would have expected them to be more expensive. I would like to order more in other colors just haven’t decided for which room.
Date published: 2021-04-07
Rated 5 out of 5 by from Beauty without heavy bulk Very nice. Plenty thick but not too heavy for my 8 ft wooden rods. I did not need a center rod support.
Date published: 2021-03-26
Rated 5 out of 5 by from Suzanne Kassler linen drapes These drapes were what I’ve been looking for for a year! I was concerned about ordering online, but I’ve had fabulous luck with Ballard, so I bought six of the panels in the 108 inch length. They’re nice and heavy and they drape beautifully. The white is such a crisp color. They look gorgeous!
Date published: 2021-03-04
Rated 5 out of 5 by from Kasler Linen Panels Thank You ! Excellent Quality ! Makes Room Elegant ! ❣️
Date published: 2020-12-31
Rated 5 out of 5 by from Perfect Perfect fit and look. They hang lovely with the weighted corners. Have the custom look.
Date published: 2020-08-12
Rated 5 out of 5 by from Suzanne Kasler Linen Panels Great quality! They look like they were customers made. Always happy with any purchase from Ballard Designs.
Date published: 2020-07-10
Rated 4 out of 5 by from Great panels but check the color consistency I have purchased these drapes numerous times. They are a good quality for the price. Until recently, they have been consistent in quality and color. With this last purchase, one panel was more of a yellow ivory. Ballards customer service was amazing in sending a replacement and setting up a return. The replacement panel was also a yellow ivory, which was also returned and replaced. Finally, I received the third panel and the color was soft white. Be sure to inspect the panel colors before taking them out of the packaging and hanging them.
Date published: 2022-10-25
Rated 4 out of 5 by from Suzanne Kasler linen panels Beautiful fabric and color. My only reason for giving a four instead of a five is that two of the panels came with a small but significant imperfection in the weave of the fabric. Quality control is a little less then expected. But they look beautiful!
Date published: 2022-10-23
Rated 4 out of 5 by from Beautiful and well made. I was so afraid to purchase panels online, but I love these. The only reason for the 4 stars is that it’s very hard to remove the wrinkles. Hoping they eventually flatten out. I did iron them all.
Date published: 2020-12-31
Rated 3 out of 5 by from Suzanne Kasper signature linen panels I love the blue and the material, but impossible to get the wrinkles out. I tried steaming for many hours, still so many wrinkles. I hope that by hanging them some day the wrinkles will be less visible.
Date published: 2022-08-19
Rated 2 out of 5 by from Panel length is not the same First I want to say I like the fabric of the 4 white panels I ordered. However the initial mailing had panels from 2 different dye lots and there was a difference in the white. The company mailed me 4 more from one dye lot and I returned the original order. So that worked out great. However, I unfortunately discovered after hanging that the panels that they are not all 84 inches. We selected one panel to use for measuring the height of the rod on the wall. My husband held up the rod with that panel hanging from the rings to pinpoint the spot for the brackets and we even tested it again before the final drilling, not realizing that it is longer than the others. After installing all the hardware for 2 side by sIde windows, and then hanging the panels we found that the other 3 panels are higher off the floor by an inch or more. The rods were hung precisely. We then measured the one panel we used to determine the height measurement to the other panels and found it is over 85 inches while the other panels are 84 inches. I am very unsatisfied with how they look with such a gap to the floor so we will take everything down and spackle and paint before hanging again. And I will have to get the longer panel shortened. For the expense, this very disappointing. So a warning to all, measure each and every panel from Ballard Design before hanging.
Date published: 2024-02-19
Rated 2 out of 5 by from Expect wrinkles & panel color difference Two panels ordered on two occasions. First two panels arrived with matching color. The second two panels arrived with one panel noticeably off in color (yellow tint). The fabric is not as soft as expected and very difficult to remove (steam or iron) wrinkles and folded creases. With them being linen fabric some wrinkles are acceptable - this is an excess. Very disappointed.
Date published: 2024-01-09
Rated 2 out of 5 by from Suzanne Kasler Signature Curtains The color was perfect and curtains are made well, but fabric is way too thick and heavy for bedroom use - looks more like upholstery fabric. I had to return them.
Date published: 2022-11-05
Rated 1 out of 5 by from Disappointed in Quality Control I am currently waiting on my third shipment of these drapes. The first one arrived without loopholes for hooks and the second on was discolored.
Date published: 2022-07-14
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Product:DC265-Suzanne Kasler Signature 13oz Linen Panel