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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $20-$40/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $20-$40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4hour window for your delivery. When scheduling, share any restrictions or special circumstances that could impact your delivery. This includes, but is not limited to, narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs and service elevator restrictions. It's important to ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.

What to expect for Delivery

On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.

Accepting your Delivery

Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

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Suzanne Kasler Rectangular Market Baskets - Set of 3 is rated 4.1 out of 5 by 19.
Rated 5 out of 5 by from Sizes are usable, and sturdy. These baskets are exactly what I have been looking for! I love the fact they come in a trio. The sizes are perfect for pillows, blankets or whatever items you choose. They are extemely sturdy and look great in any room.
Date published: 2011-07-31
Rated 5 out of 5 by from Love these baskets! The baskets were just what I was looking for. The large basket holds all of my kids toys - a great toy chest! The medium basket holds all of the kids sporting equipment in the entry way (tennis rackets, baseball gear and lots of balls). The small basket is great for magazines in my living room. A great price for a fantastic product!
Date published: 2011-07-07
Rated 5 out of 5 by from They are so versatile I love these baskets. They are sturdy and strong, beautiful to look at and the perfect sizes, too. My big basket holds all my sons toys in the family room and looks great doing so. My small basket holds a couple of extra cushions in the living room.
Date published: 2011-03-18
Rated 5 out of 5 by from Great looking, great price, great qualitly The baskets look great--just like more expensive ones--but are very reasonably priced. We have been using them for about a month, and the quality seems great as well.
Date published: 2011-03-16
Rated 4 out of 5 by from Not at all sturdy While these baskets are exactly the size I needed, I was disappointed in the quality. When I was attempting to get the first set out of the packing box, two of the handles broke. I returned the set for another and had to be ever so careful when I got them out of the box. Handles should be sturdy enough to lift the basket - these aren't - one tug and they break. I'm glad I bought them on sale - I'd have been more upset if I'd paid full price! That I'd recommend them to others must be qualified by saying that they're for decorative purposes only. Not at all the BD quality to which I've become accustomed.
Date published: 2013-02-08
Rated 4 out of 5 by from Great baskets! Quality Baskets and the price was good. The handles are folded over from shipping, I wish I knew how to perk them back up.
Date published: 2013-02-05
Rated 4 out of 5 by from very sturdy & look nice These baskets are very sturdy & they look very nice in my living room under the sofa table.
Date published: 2011-08-18
Rated 2 out of 5 by from Just a pretty face? I wanted two of these baskets - one for the lower shelf of my night stand, to hold books, etc., and the other for my recycling in the kitchen -- I didn't know what I would do with the largest one, but I figured I would wait until it came and see. When the huge box arrived, I had a terrible time getting the baskets out. They were one inside the other (nested tight# and stuffed with tissue so tight, that I broke one of the straps trying to pull them apart.Well,there was no way I was going to try and get them all back in that box and lug it to UPS to return -- so I repaired the handle, as it had torn on the bottom #out of sight# and I fixed it with wire. The straw #?) is very dry and brittle -- the body of the baskets are strong and reinforced, but the handles are a bit iffy. I was able to sell the largest one to a friend as it was way too huge for my house. She is using it to hold floor pillows and throws in her family room. I like how they look, but I don't trust trying to pick them up by the handles as I know they shred easily. I have bought a lot of things from Ballards -- my dining room table, etc., This is the first glitch I have experienced!
Date published: 2013-02-05
Rated 2 out of 5 by from Disappointing They look great but aren't very sturdy. I broke the braiding on one getting it out of box. I think the material is maybe too dry and brittle? Nice for display but definitely not for practical uses. Also, handles curled over and will not stand upright as shown in photos.
Date published: 2013-01-02
Rated 1 out of 5 by from Poor qualify and defective I received my shipment today and was surprised to find the handles crushed and broken on these baskets. I am returning the baskets and will not have these replaced due to the poor quality and packaging.
Date published: 2013-01-12
Rated 1 out of 5 by from What a disappointment. I don't have much to say except I'm returning these baskets and I wouldn't recommend them. As I attempted to take them out of the shipping box, a chunk of the braided handle broke off the side of one of the baskets. I literally just touched the handle and it cracked off. How disappointing to wait for something you expect to be of high quality to arrive and to have to return it without even getting it out of the box. I'm sad that I had to pay to ship these things to my house. It definitely makes me rethink buying things from Ballard Designs.
Date published: 2013-01-07
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Product:AB147-Suzanne Kasler Rectangular Market Baskets - Set of 3