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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Suzanne Kasler Quatrefoil Duvet 4.4 5 8 8
Nice pattern and color but fabric wrinkles easily. I looked at many stores and websites before choosing this duvet and matching sham. The pattern is just right: interesting graphic design with a neutral enough palette to make it easy to choose coordinating accessories. The only downside is the fabric. It is mostly linen so it wrinkles very easily. Wish they had used a fabric blend with less linen so it would maintain a slightly crisper look. Still, it is a very nice duvet with a beautiful pattern. November 17, 2013
This product makes a beautiful bed I bought the shams, euros and duvet. Love it. Love the weight of it, very thin. Wrinkles easily so have to be careful with it. Would have given a 5 star if the duvet had not come with a slight flaw in the fabric. Started to exchange, but thinking natural flaws may be unavoidable with linen. Put with a burlap bedskirt and looks great! December 6, 2012
This product is so-so I kept thinking about this bedding so finally I bit the bullet. The thing is, it is not nearly as bold as in the pictures. The beige is very light, and the pattern isn't as bold as I would have liked. Even so i decided against returning... But the quality just isn't what I thought. It's SO thin. I can actually see through the duvet!! And its linen, so it wrinkles! Looks very sloppy. I love ballard, but I spent quite a bit on this and I really don't think it will last. :( July 28, 2013
Great quality product The fabric has a good weight and feel. The workmanship was excellent. I am very pleased with this duvet cover and shams November 8, 2013
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