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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $10/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Suzanne Kasler Quatrefoil Border Indoor/Outdoor Rug is rated 4.4 out of 5 by 128.
Rated 5 out of 5 by from Forever a customer! Our home is full of these indoor/outdoor rugs. They hold up beautifully with our 3 big dogsand 5 cats and their need to sharpen their claws. So easy to clean and well worth every penny!
Date published: 2020-05-03
Rated 5 out of 5 by from My house is full of the indoor/outdoor rugs. They survive abuse from 4 dogs and 3 cats. We takes them outside and clean with garden hose and they dry quickly. Love them!!!!
Date published: 2020-05-03
Rated 5 out of 5 by from Indestructible and beautiful! I rarely write reviews but these rugs are literally amazing. I have 2 dogs and 4 children and now 3 grandchildren that are often over and have bought numerous rugs over the last 30 years to accommodate all of the traffic and these by far surpass every other rug. I finally decided to try Ballards indoor/outdoor rugs and have had 7 of them dispersed throughout my house (and 2 in our outdoor entry area) for about 2 years. They are simply indestructible and stay beautiful despite heavy use. Occasionally we have dog "accidents" or other spills and you can just take them outside and hose them off. They dry quickly and look as beautiful as the day they arrived. I am so impressed and wish I had known about them 20 years ago! Obviously they are not soft (and need non-skid mats) but if you're needing area rugs that protect the floor and last forever and can handle spills these are an amazing buy for the money! I just bought another one that's a little larger to accommodate my heaviest use area from the pool. Happy shopping!
Date published: 2020-04-29
Rated 5 out of 5 by from Great Little Rug This was just what I was looking for - a small rug to put in front of my desk. I love the black. It looks great!
Date published: 2020-03-22
Rated 5 out of 5 by from Quatrefoil Rug 5x8 and other sizes This is a great rug that works indoors without looking too rough. We have it in our kitchen under our eat-in kitchen table on a tile floor. It laid flight right away, is the perfect thickness (not cheap but doesn't catch under the chairs) and is a nice soft mineral colored aqua without too much turquoise, and the design is just right without competing with any fabrics/other stuff around it. I've bought these in several sizes, with one in front of our kitchen sink and another in our basement bathroom too.
Date published: 2020-03-01
Rated 5 out of 5 by from Product value, quality and versilalty Can go inside or outside. Attractive and great value.
Date published: 2020-02-17
Rated 5 out of 5 by from Would buy again Second time purchasing this rug for my kitchen. This one will be placed in front of my kitchen sink. Lovely design, well wearing and easy to vacuum.
Date published: 2019-12-17
Rated 5 out of 5 by from Great rugs! Awesome rugs! I have purchased three in all different sizes. Looks great - easy to clean - we have kids and a dog, and these are perfect for handling spills and hair! I have the black, which is really almost a healthery black - I like it because it looks black and striking from a distance but it doesn't show every little crumb or white dog hair.
Date published: 2019-11-08
Rated 5 out of 5 by from Suzanne Kasler Quatrefoil Border Indoor/Outdoor Ru Beautiful and stands up to wear and tear. I have these rugs all over my home (interior) and they are make a plain room look sophisticated. They hold up well under lots of dog traffic (easy to clean with soap and water). I highly recommend these rugs.
Date published: 2019-09-02
Rated 5 out of 5 by from Touch of Color Goes a Long Way Love the rugs. They are thin but sturdy and soft on the feet. I love that they are washable and they look fabulous in my kitchen in front of my sink and island. I bought a cheap foam mat to put under each of them and now they have a very luxurious feel. I liked them so much I bought a larger one to put in my spacious bathroom.
Date published: 2019-08-19
Rated 5 out of 5 by from Stairs update with runner! Brought builder grade carpet-wrapped stairs out of the 80's on a budget with paint and three of these runners pieced together. The quality is great, and exceeded my expectations! It has been a year and they are holding up beautifully to a lot of foot traffic. I've included a before photo along with several of the end result.
Date published: 2019-07-27
Rated 5 out of 5 by from I would highly recommended this rug. Love the rug. Great quality. I have the rug under my outside patio table. It makes outdoor dining look stunning.
Date published: 2019-07-25
Rated 5 out of 5 by from Just What I Wanted This rug was exactly what I expected. Right size and right color.
Date published: 2019-07-02
Rated 5 out of 5 by from The excellent choice I got this rug for my front porch about a month ago and it is perfect. I got black but I am sure it would be beautiful in any color. It’s exactly like the picture, it has been slightly rained on a couple of times and still looks great. You won’t be disappointed.
Date published: 2019-06-18
Rated 5 out of 5 by from Qua trefoil Border Rug Purchased this rug to layer over another rug. Works perfectly. Good quality.
Date published: 2019-06-15
Rated 5 out of 5 by from Love this rug I have 3 on my deck and 3 in the kitchen I’m various sizes. They wear well, are easy to clean and look terrrific. Corners don’t curl!!!
Date published: 2019-06-08
Rated 5 out of 5 by from Quality! This rug is durable and beautiful in my class A motorhome. It needs a pad under it to keep it from slipping on my hardwood floors. The color and design are classy. Great Ballard product!
Date published: 2018-07-01
Rated 5 out of 5 by from Beautiful color I bought this rug for a guest bedroom. Really cheers it up! Looks great on a light wood floor. Great quality.
Date published: 2018-06-15
Rated 5 out of 5 by from Well made Bought one and went back for another! Have not washed yet. Just vacuumed. Ballard has nice things!
Date published: 2017-10-29
Rated 5 out of 5 by from Classy, durable, withstands harsh weather I purchased this rug about 6-7 years ago. I was happy to see that it was a more softened black -- slightly distressed look -- vs solid black. As I recall, it took awhile to flatten, but it did. This rug has graced my exposed balcony for all these years, through rain, snow, and direct sun. It's a bit faded, and it has a burn mark from someone putting a hot pan on it (it's plastic, silly, don't do that!) I did not have a pad under it, but now that I'm replacing it (yes, I'm getting the same one), I think I'll try out using the recommended pad. I highly recommend this rug.
Date published: 2017-08-16
Rated 5 out of 5 by from Quatrefoil Rug Needed an attractive rug near front door to help keep dust/dirt from being tracked into our home--the Quatrefoil rug fits perfectly and its texture is perfect for the job yet looks classy. Color is true to what I saw online--also got the universal pad to place under the rug--it is thin enough to not raise rug so high it interferes with opening/closing door--very pleased with this purchase.
Date published: 2016-09-09
Rated 5 out of 5 by from Loved It So Much, I Bought Two! It seems as though I'm buying in Ballard twins lately! I bought one for my kitchen and loved it so much, I bought another one for the computer room. "Mineral" is a peaceful, pleasant light green.
Date published: 2016-08-25
Rated 5 out of 5 by from great rug for a front porch I have two of these rugs in the brown color on my front porch and they look great.
Date published: 2016-07-08
Rated 5 out of 5 by from Exactly what I wanted. I bought 2 of these rugs, in 2 different colors..great value for the price. I'm happy with both...colors are as shown online, and they flat on my bamboo floors. One is in my kitchen and the other is a larger runner in my entryway. I wouldn't hesitate to order again.
Date published: 2016-07-07
Rated 5 out of 5 by from indoor-outdoor rugs Our new rugs are great in the great room, easy to keep clean, and easy to pick up to mop our wood floors. We have them in all our rooms on wood floors.
Date published: 2016-02-12
Rated 5 out of 5 by from Perfect in my kitchen Wanted a durable rug for my sink/ prep/ dishwasher area that didn't have a thick pile but didn't look like a cheap runner. This is just beautiful, had a slight smell/gone within 2 hrs, had some crease marks from shipping/ 4 hrs laying flat now!! I did purchase the pad to prevent movement, very thin but works. Color is exactly as shown (rust) and works perfect to compliment my ivory ceramic tile and light cabinets. I couldn't be any happier with this purchase and the price was right. Fast shipping also made me a fan of this site, I will follow for sure!
Date published: 2016-01-06
Rated 5 out of 5 by from Very nice at entrance On a covered porch Sits nicely doesn't need to be adhered to a wooden porch
Date published: 2015-08-27
Rated 5 out of 5 by from Great rug! I ordered the smaller size for inside my patio doors. I looks great & is easy to clean. Love it!
Date published: 2015-08-21
Rated 5 out of 5 by from Exactly what I expected. I purchased these area rugs for my kitchen. They look great and are functional in a high traffic area. The design is beautiful and classic. I love all of Suzanne Kasler's designs.
Date published: 2015-07-31
Rated 5 out of 5 by from Fabulous for Desk Chair with Rollers I needed a low pile rug for under my rolling desk chair that looked and felt as elegant as the other area rug I have. This did it. It looks equally in quality and feels soft under my feet. My chair easily glides on it and, with the thin rug mat, doesn't bunch or move. It has a transitional design that looks great with both contemporary as well as traditional furniture (I have an antique desk). This would be an amazing rug in an outdoor application since it can be used both indoors as well as outdoors. But, don't let the it's bi-functionality stop you — it in no way looks like an outdoor rug! One thing, though — the center field is not solid black — it is textured with the same color as the pattern. I would have preferred solid black but the texture looks good.
Date published: 2015-07-19
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