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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.
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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Shipping Information Chart
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
Suzanne Kasler Positano Duvet Cover is rated
4.1 out of
5 by
151.
Rated 5 out of
5 by
Mwheelless from
Perfect for our bedroom at the lakeThis bedding is so simple and pretty! Looks great in our lake house
Date published: 2020-06-02
Rated 5 out of
5 by
Magellan from
Positano Euro ShamI like it better than the duvet cover because of the center blue frame. I wish the duvet had the same
Date published: 2020-05-28
Rated 5 out of
5 by
Mwheelless from
Love! Perfect for the lake!Very pretty! Crisp and clean! Came in quickly and looks great!
Date published: 2020-05-19
Rated 5 out of
5 by
Carol H from
BeautifulThe Suzanne Kasler Positano pillow is beautiful. The quality of the fabric is excellent.
Date published: 2020-05-09
Rated 5 out of
5 by
Linda R47847 from
the perfect sheetsI purchased the sheet set and the duvet cover for a guest room i am redoing. They look beautiful but they feel sublime. They are soft and luxurious and I am a stickler for quality bedding. You won't be sorry.
Date published: 2020-05-05
Rated 5 out of
5 by
Anonymous from
Positano(?) sheetsThe regular pillow cases are large, that is longer, but not a problem.I like the strongness
of the fabric, the quality. Also the 'pink' color is more of a 'peach' color. Not to be surprised. The simplicity of the sheets and cases is very nice.
Date published: 2020-04-22
Rated 5 out of
5 by
Toni in Tulsa from
Nice beddingLove the crispy white with navy trim! Perfect for my room!
Date published: 2020-04-10
Rated 5 out of
5 by
Marcsluv from
Good looking!Love these 100% cotton pillow cases! They match perfectly my duvet and euro shams...and compliment my quilt...all from Ballard's this season!!
Date published: 2019-11-16
Rated 5 out of
5 by
Lori Ann from
❤️I love these pillowcases, the cotton fabric is so fresh and clean feeling. Very special.
Date published: 2019-10-27
Rated 5 out of
5 by
StraightArra from
Nothing short of spectacularThis sham made my bedroom look custom. I had it monogrammed (excellent work) color was exactly as shown. Came quickly. Magnificent
Date published: 2019-05-30
Rated 4 out of
5 by
SarahRN from
Great Quality Duvet CoverI love the feel of this duvet cover. The quality is great but I wish the design matched the euro shams so the accent color was easier to see. I paired with coordinating patterned shams to add more color. Also wish this duvet cover had ties to secure a duvet. Overall, happy with my purchase.
Date published: 2021-07-26
Rated 4 out of
5 by
ldschroeder from
Beautiful - would buy againBeautiful duvet cover and pillow shams. 100% cotton so do get wrinkly. Wish they were 60/40 cotton poly blend and wrinkle free - other than that I love them. Would buy again.
Date published: 2021-03-04
Rated 4 out of
5 by
ldschroeder from
Beautiful - would buy againBeautiful duvet cover and pillow shams. 100% cotton so do get wrinkly. Wish they were 60/40 cotton poly blend and wrinkle free - other than that I love them. Would buy again.
Date published: 2021-03-04
Rated 4 out of
5 by
mchambo from
Iron needed!nice light sheets, but wrinkle bad. I tool them out of dryer early, still needed to iron pillowcases
Date published: 2021-02-16
Rated 4 out of
5 by
L2me SB from
MonogramThe pillows are beautiful and add a touch of class to my bed. The only reason I gave it 4 stars is the monogram which is woven very tightly and already pull. I will dry clean rather than launder as I am worried what any amount of shrinkage to either thread or pillow would not look good.
Date published: 2020-07-24
Rated 4 out of
5 by
Magellan from
Positano Duvet CoverNice sturdy fabric and good sized to cover the bed with plenty of over hang. I really wish the duvet had the same blue center frame as the Euro Sham. The duvet blue edging is really not visible when a bed - just looks like a white cover.
Date published: 2020-05-28
Rated 4 out of
5 by
Ruthie G from
Suzanne Kasler Positano Sheet SetSo far love the sheet set. The deciding factor will be when I wash them. The fitted sheet is extra deep as is the top sheet...tucks in well. Also goes well with my Jardin Toile Bedding...another beautiful product. and comfy, never disappointed with Ballards Design!!
Date published: 2020-01-08
Rated 4 out of
5 by
Rosie76 from
Blue and whiteUpdated bedroom with this duvet and European shams. The dark navy and white are crisp and clean. Wish there was more of the navy blue on Duvet.
Date published: 2019-07-17
Rated 3 out of
5 by
ABEN from
Too thinI didn’t expect it to be so thin and wrinkled so bad.
Date published: 2021-10-24
Rated 3 out of
5 by
Archi from
Pretty ordinaryThese pillowcases are stiff and full of wrinkles after washing. Nothing special
Date published: 2021-04-06
Rated 3 out of
5 by
Elsbeth from
Get ready for the best sleep....ever!The sheets were like whipped cream to climb into when new! However, the color (navy in my case) has faded with washings and the sheets have lost their softness and sheen.
Date published: 2021-04-04
Rated 3 out of
5 by
Megpie from
Suzanne Kasler Positano Duvet Cover.I love the design but it’s hard to get the wrinkles out! The material is a bit more stiff
Date published: 2021-02-27
Rated 3 out of
5 by
elt724 from
Duvet CoverDisappointed that there are not any ties to keep insert in place.
Date published: 2020-09-26
Rated 3 out of
5 by
Boston Tracey from
Beautiful, but wrinkled.These sheets are beautiful but I have not been able to launder them in a way that they don't come out completely wrinkled.
Date published: 2020-01-05
Rated 3 out of
5 by
BrigitteKS from
Suzanne Kasler Positano DuvetNice looking duvet cover but does crease quite badly
Date published: 2019-09-15
Rated 3 out of
5 by
Donnab from
Nice shapeI like the shape and style of these shams, but they too wrinkle too quickly for me.
Date published: 2019-08-28
Rated 3 out of
5 by
Donnab from
Pretty, butI love the crisp, clean look of this duvet, but it wrinkles so easily and because it's not linen it starts to look sloppy.
Date published: 2019-08-28
Rated 2 out of
5 by
TTQQ from
Euro pillows monogramSad that monogram stitching does not match boarder on euro pillows:(
Date published: 2022-11-07
Rated 2 out of
5 by
Chester from
Beautiful Design, Wrinkles When WashedIt wrinkles terribly when washed and Must be ironed
Date published: 2022-09-23
Rated 2 out of
5 by
Chester from
Great Design and ColorSheets and pillow cases wrinkle terribly after washing
